AutoNation Chevrolet Spokane Valley

Great service department from dropping my Silverado off to picking it up. Everything done and done well. to picking it up. Everything done and done well. More

Always first class service. Everything is explained completely and there is no mystery on the work being done or how much it will cost. Never been disappointed. Everything is explained completely and there is no mystery on the work being done or how much it will cost. Never been disappointed. More

They always do their best to get us taken care of. We appreciate your support We appreciate your support More

The staff is so friendly and helpful! I also don’t mind waiting for my car to be worked on because the lounge is comfortable, clean, quiet, and has free popcorn and hot chocolate/coffee. I also don’t mind waiting for my car to be worked on because the lounge is comfortable, clean, quiet, and has free popcorn and hot chocolate/coffee. More

We always have a great experience working with the dealership. Staff are pleasant and easy to deal with. Very knowledgeable of their models. dealership. Staff are pleasant and easy to deal with. Very knowledgeable of their models. More

The salesman jake Murray was fantastic. 2 weeks after I bought my truck Brad the sales manager calls me and tells me that the payoff for the car i traded in was short on the payoff and wa 2 weeks after I bought my truck Brad the sales manager calls me and tells me that the payoff for the car i traded in was short on the payoff and wanted to know how I was going to take care of this outstanding balance. They called my credit union and asked what the payoff was and they put the wrong amount on the check and sent it off. Brad said I would be in default of my loan an it was my problem. He was very unprofessional. I would buy another car from Jake Murray if he went to another car dealership. I will NEVER buy from autonation again. More

Amazing honest, caring experience easy and effortless. Would recommend 100 times over. Great service. They were all great and welcoming and did there best to find my family the perfect car Would recommend 100 times over. Great service. They were all great and welcoming and did there best to find my family the perfect car More

Micheal Martin - sales consultant was great to work with he was very helpful went above and beyond to help me find the vehicle I was looking for. Micheal took the time to listen with out pressing me to deci he was very helpful went above and beyond to help me find the vehicle I was looking for. Micheal took the time to listen with out pressing me to decide and was extremely supportive and dedicated to helping me get to the right price and making sure I was driving away and in the end Micheal found me a beautiful blue recently traded in 2016 dodge ram. More

First service on New Silverado. What a ride. Love it. My first time new car buying experience has been a Joy working with Auto Nation. It seems they do a Super job of finding Exper What a ride. Love it. My first time new car buying experience has been a Joy working with Auto Nation. It seems they do a Super job of finding Expert people with incredible personality who each seem uniquely qualified for the job they do. Ie... Mitchel.. Top notch staff. More

DO NOT PURCHASE A VEHICLE HERE. AND UNDER NO MEANS SHOULD YOU USE THEIR SERVICE DEPARTMENT. Not only do they offer a 90 day warranty they don’t uphold but they will talk you into AND UNDER NO MEANS SHOULD YOU USE THEIR SERVICE DEPARTMENT. Not only do they offer a 90 day warranty they don’t uphold but they will talk you into purchasing one as well. Then they will charge you 600 dollars for a battery swap before your second payment on you new vehicle is even due. Their service department will be very clear, especially if you deal with Josh or Patrick, that they aren’t the ones that sell the warranty so it is not their problem. And that it’s not covered and that they don’t know what’s covered in the 90 warranty. But even with not knowing about the warranty they will know YOUR issue is NOT covered. Then they’ll say To call sales. When your upset about the cost Patrick will tell you that maybe if you call sales and your really nice and take your review down that maybe they’ll help you out with the cost. REVIEWS NOT COMING DOWN PATRICK nice try though. So now we’re 600 bucks out for a battery on a new vehicle. They do not care about their customers they definitely aren’t doing their inspections because when this issues started we found multiple issues that would have been caught in inspection. They also do not Provide a copy on the inspection at time of sale or upon request. They try to run you through the ringer until you just give up. They suck. They charged us 300 DOLLARS TO PUT A BATTERY IN. The battery itself was 300 bucks which is actually the correct cost of a decent battery for this vehicle. But to charge 300 bucks in labor for a battery is ridiculous. $600 bucks out the door. But Josh will tell you “doesn’t set the prices!” 🙄 I’ll be finding every avenue I can to share my experience with them. We got screwed don’t be us. Bought a 2018 ram on 03/15, been having issue for two weeks now. Dropped it off this morning. If you buy a used vehicle here, and it breaks down 5 weeks later they will not prioritize fixing it. They will leave you without a vehicle for an undetermined amount of time. They only care about the actual sale, not the customer they are selling it to. Thought I was buying a truck that could meet my needs and working with a company that knows how to prioritize vehicles that need service. Or at least try to make it as right as they can but they don’t. They just want the sale. I know they didn’t cause the issue, and things get missed in inspection. But telling your customer what’s wrong with the car same day it’s dropped off and providing them with a time frame of when it will be completed should be priority. a little understanding as to how inconvenient this type of thing is to their customers would be nice. This isn’t three years down the road or even 6 months. It’s weeks. More