AutoNation Chevrolet South Clearwater

Great Experience I don’t usually write reviews. That being said… I must have inquired about 30 or so cars, via CarFax, before making my decision on a dealership. The f I don’t usually write reviews. That being said… I must have inquired about 30 or so cars, via CarFax, before making my decision on a dealership. The following morning I must have received hundreds of calls. I had made a few appointments but was still unsure of them. It wasn’t until I received a call from Chelsea Burr, at AutoNation Chevrolet that I felt confident in her ability to xxxxx my needs. My situation was a little more unique then most, yet Chelsea and her team at AutoNation were able to accommodate all those needs. From start to finish Chelsea went above and beyond. From fetching a balloon for my daughter, easing her tantrum, to assisting me in dropping off my rental. Car shopping with a toddler is not easy but it went a lot smoother than anticipated. Chelsea understood what I was looking for and we were able to narrow it down rather quickly. I decided come back at a later time without my daughter in order to test drive these vehicles. Not once did I feel pressured or they seem eager to push anything on me. I went home went over the CarFaxs on all four cars. After test driving them I was able to narrow it down to two. Chelsea let me decide while being informative and realistic about the differences. During the final stages Chelsea, her manager Benjamin and Ed from finance were very helpful in easing the stress. it was a smooth stress free experience and I would highly recommend AutoNation Chevrolet! More

Great experience Thank you to Chelsea Burr. She was very patient with me as I am quite picky I gave her a list with several different items I wanted and we were able t Thank you to Chelsea Burr. She was very patient with me as I am quite picky I gave her a list with several different items I wanted and we were able to find the perfect one. Her manager Ben was very helpful in agreeing to a number. More

this was a great expierience, the staff was very friendly and informative. I would recommend this dealership to anyone in the market for a new car, customer service is key now adays and this dealership has g and informative. I would recommend this dealership to anyone in the market for a new car, customer service is key now adays and this dealership has got a great team! Keep up the great work and have a great day! More

They'll say anything to get your money. We've had terrible service 3 times this year. The first was for a major engine issue that cost over $5,000. When we left the vehicle, we were told eve We've had terrible service 3 times this year. The first was for a major engine issue that cost over $5,000. When we left the vehicle, we were told everything would be handled in less than a week. 3 weeks later we still had no answers but they were quick to offer additional services at our cost. When we finally did get the vehicle back, two new leaks were discovered within a week. Refusing to accept responsibility (coincidences happen all the time, we were told by the rep), they charged us another $900 for what we perceived as their fault (crazy coincidence to have major engine work and then new leaks that had never been there before). When we got the vehicle back this time, the steering was...different. When we mentioned the new noises and vibrations to the service manager Greg, he told us they'd take care of it. So, reluctantly, we left the vehicle a third time. When we picked it up, the rep told us we owe $1500 for the repair! Outraged, we refused to pay. Now, Greg was unreachable. We even spoke with an attorney who advised us we had no legal recourse since we never got the estimate in writing from Greg. Needing our vehicle, we had no other option but to pay. We feel like this dealership depends on deception and shady mechanics to maintain business. They know that people can't legally do anything so they do literally whatever they can to screw people over. Talking with people in the waiting area, we found that these tactics aren't uncommon. Very unfortunate that these crooks are able to operate a legitimate business. Also, the vehicle developed another new problem (engine now overheats) within a week. More

hook line and sinker I set up a service on a new vehicle I told the service person I need the oil change badly but more importantly I need a new key made. I was given the I set up a service on a new vehicle I told the service person I need the oil change badly but more importantly I need a new key made. I was given the a point mentioned for the next day. I arrived the next day for the key making and oil change i was informed at that time they could not make the key. I can only get a key made at a Chevy dealership I can get the $100 oil change anywhere else for less. I was told less then 20 hours before. I took my personal truck there usually it was due for a oil change as well I took it to Firestone today it was liberating. If you maintain the maintenance it's covered by the Chevy warranty as well. More

Very deceptive dealer I found a vehicle online that was perfect. Was told by the online manager that submitting a credit app would secure the vehicle till I could get to de I found a vehicle online that was perfect. Was told by the online manager that submitting a credit app would secure the vehicle till I could get to dealership to finalize. No one ever called so two days later I call the salesman, Jason, and am told the app was approved but the vehicle was sold. I was not happy. He assured me, as well as the used car manager, that they would find a comparable vehicle with same terms. Went to dealer to hopefully finalize deal and was blown away by what I was presented with. Triple the car payment I had agreed to and double the vehicle price. I drove an hour to this dealer and they could care less that I wasn't happy and did nothing to help...not even an apology. I was misled and basically lied to on the phone simply to get me in the dealership. I will never go to any Autonation dealer nor will I ever recommend them to anyone. More

Terrible Customer Service and Overall Experience Do not ever go to this dealership. This was the worst experience ever at a dealership. Sales staff completely disrespectful and doesn't understand the Do not ever go to this dealership. This was the worst experience ever at a dealership. Sales staff completely disrespectful and doesn't understand the phrase "customer service". When the manager of the dealership begins to argue with a customer, there is definitely no way in which I can trust them at that point to make an honest deal. You expect some upsell, but do not expect to have sales persons unwilling to provide information about any specials, sales, or even something as simple as the price of the car. It was a sad experience shopping and just checking out the cars in which to find what was the best one for my needs, but I left surprised and amazed that a manager of a dealership would actually try to argue with a customer and try to tell them they're not interested in buying a car. That tells plenty about the kind of dealership that is run at Autoway Chevy. More

Love the customer service I received I was in Clearwater when my son closed my trunk with my keys inside. I called Autoway Chevy and spoke to Becky. She was able to get a key cut for me q I was in Clearwater when my son closed my trunk with my keys inside. I called Autoway Chevy and spoke to Becky. She was able to get a key cut for me quickly. Then a few days later I had a headlight blow out. I called and again spoke to Becky who was able to get me in the next day. I live in Tampa, and there are plenty of Chevy dealers here. However, due to the customer service I received from Becky I will cross the bridge anytime I need service to my Malibu More

Wonderful people! We love this dealer because they do it all correctly. They are professional, personable and friendly to everyone regardless of need, problem, or want. We love this dealer because they do it all correctly. They are professional, personable and friendly to everyone regardless of need, problem, or want. I cannot say enough about how well we have been treated here both in sales when we simply LEASED a new vehicle, as well as in the SEERVICE dep't. with Becky being our very favorite because she knows so much and is very capable. BTW: This dealer most certainly should be a "Dealer Rater" dealer simply because here, they know HOW it is done - which makes all the difference in the world. Our sincere thanks go to Gabriel and Becky and the entire AutoNation team, as well as Dealer Rater for giving us a place to praise them! More

Shopped locally and expanded my reach over the Internet for the color, model and options I desired. AutoNation Chevrolet South Clearwater's customer service rep Will Hawley called first thing I the morning for the color, model and options I desired. AutoNation Chevrolet South Clearwater's customer service rep Will Hawley called first thing I the morning. He was honest, energetic, friendly and professional. Throughout the day he kept me informed and diligently worked to earn my business. I could not be more satisfied with his efforts. More