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AutoNation Chevrolet North - Service Center
Denver, CO
259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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259 Reviews of AutoNation Chevrolet North - Service Center
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April 30, 2023
Extremely disappointed in how I was treated at this dealership. It took 7 weeks to get my vehicle back from service and it wasn’t fixed properly. 4 miles down the road I got the same check engine light dealership. It took 7 weeks to get my vehicle back from service and it wasn’t fixed properly. 4 miles down the road I got the same check engine light and ESC alert. I returned the vehicle and was told they would look at it that day. They didn’t. Another week later I finally received my vehicle back. I was lied to constantly throughout this process. I only received a loaner car once I brought my vehicle in for the second time. They were completely unsympathetic to my need for a truck for my work. Communication is almost nonexistent at this dealership and when they do it is only to tell you what you want to hear. I will never bring my vehicle to this dealership again or buy again from them. More
by Djost07
Employees Worked With
David, tech. Phil, manager
April 22, 2023
Hard working service department. They are usually full but they handle the volume in a timely manner and try to keep you informed. Car came out better than it went in. They are usually full but they handle the volume in a timely manner and try to keep you informed. Car came out better than it went in. More
by wclain
Employees Worked With
Phil
April 22, 2023
We purchased our vehicle and have brought it back to AutoNation for routine oil changes. So when we had some work to be done, we just thought we’d bring it back to AutoNation and give them our business, AutoNation for routine oil changes. So when we had some work to be done, we just thought we’d bring it back to AutoNation and give them our business, as usual. We had an appointment scheduled, brought the car up and left it, so it’d be there for our scheduled time. BUT with 5 days having gone by without an update, I decided to call for an update. The car was supposed to take 2-4 business days, but we had heard nothing. So I called. I was put on hold, over and over again, spending over 2 hours a few times, on hold. I was told that I couldn’t be helped except by “my assigned agent,” but he never returned a single voice message or text message. I was constantly told someone would look into the status, only to be told that “we are busy, so & so is out today, so & so is on break, so & so is on a test drive, it could be 4-6 days - which it had already been more than that at that point, there’s 40 cars in line, so on and so forth. All the excuses. But never once did anyone care or acknowledge that we had a scheduled appointment. If someone had a medical appointment scheduled and was then just left to sit there for 2 weeks, with a million excuses as to why the doc couldn’t see you, you’d go somewhere else. So, that’s what we ended up doing. We had to show up and retrieve our vehicle that had been sitting in a lot for 2 weeks, without having been touched. The techs were perturbed and put off that we were there asking for our vehicle back to take out business elsewhere. And on top of that, they didn’t ask for an ID or anything to make sure we were actually taking OUR vehicle. We could have easily asked for any of the vehicles in that lot and left with someone else’s car. On top of that, if we were wanting to trade that vehicle in for another one, they would have looked at it quickly, to make a sale. Sooooo, all that to be said, our experience was not great! We ended up bringing our vehicle to another mechanic who was highly recommended, and the car was diagnosed AND repaired the next day! The service was night and day! Not sure we’ll be back to AutoNation…:/ More
by Jamie
Employees Worked With
Dennis, a handful of male and female front desk assistants
April 20, 2023
I made the appointment online which was easy to do. They took my vehicle back right away and finished quicker than expected. Had my oil changed. They also rotated my tires for free. They took my vehicle back right away and finished quicker than expected. Had my oil changed. They also rotated my tires for free. More
by jljautorecovery
Employees Worked With
I do not know the names
April 18, 2023
We set up an appointment to have our vehicle issue diagnosed. The vehicle sat at the dealership for 10 days without anyone looking at it. Terrible communication from the staff. We were on hold for hou diagnosed. The vehicle sat at the dealership for 10 days without anyone looking at it. Terrible communication from the staff. We were on hold for hours at a time just to get the run around about why our vehicle hadn't been looked at yet. Ended up picking up the vehicle to and dropped of at another mechanic shop where we had a diagnosis and a complete fix within 48 hours. We will never give business to AutoNation Chevrolet North again! Please don't allow customers to set appointments and set your team up for failure. More
by zachery.vigil
Employees Worked With
Don't have names - talked with numerous mechanics and staff
April 08, 2023
Had a 0700. Was in service line before 0700. Told it would be ready between 1100 and 1130. I was dropped off at home. At 12pm I called and found out the car wou Was in service line before 0700. Told it would be ready between 1100 and 1130. I was dropped off at home. At 12pm I called and found out the car wouldn't be ready until 230. This blew my plans for the rest of the afternoon. From now on I will wait for the service at the dealership. They confirmed working on other vehicles that had appts. later than mine as their owners were waiting. More
by IMMTS
Employees Worked With
Don't recall
