AutoNation Chevrolet North - Service Center

This is an update to my original reply. At the request of the owner I contacted the general manager after my email went without response. There was a general lack of concern in speaking wit At the request of the owner I contacted the general manager after my email went without response. There was a general lack of concern in speaking with the GM. Even after reviewing the email while on the phone with me, he seemed to only address the failure of the repair on my most recent service. In regards to the remainder of the issues I have had over the past year with the vehicle, he simply stated that they would need to look at the vehicle (it’s scheduled for 11/1). He also stated that it seemed like I had a lot of warranty work covered which may or may not have been equal to the cost of the warranty (I am one year into a 3 years parts/labor warranty w/unlimited miles) which I am trying to get refunded. This also does not include the cost ($6k) of the transmission I had to replace out of pocket due to a warranty claim denial. Buyers be vary wary of this location as there is a significant lack of concern for the quality of the used vehicles being sold. Though the owners reply on this review gave me hope, I believe it to be inauthentic and an attempt to cover up a series of bad reviews. I will update again after my truck has been reviewed on 11/1…hopefully with a more positive response Original Reply: I bought a used vehicle from this location exactly one year ago and I couldn’t be more disappointed with the purchase. To start, it has been in the repair shop more than I have been able to drive it. The last repair was estimated to be a 10-day turnaround from diagnosis - I received it back after two months. Right after getting it back, I took it to the local mechanic and found out the transmission had failed at 112k miles. When submitting the claim through the extended warranty (which was highly recommended I purchased) I was told it was denied due to the fact it had a lift on it (installed at time of purchase). After speaking with the finance department, I was told the warranty should not have been sold to me as it didn’t cover anything due to the lift kit being on it. So, just after a year of having the vehicle I now have to pay $6k to put a new transmission into the truck. To make matters worse, the repair that it was taken in for (oil pan leak, engine coolant line leak) was not repaired. It now has to go back into this location to repair the original problem after it has been returned back from my mechanic who is working on the transmission repair. I have purchased 2 vehicles from AutoNation in the last year and can say that this location has significant issues with their used vehicles most of which I believe are due to improper treatment of the service department. The service manager as well as the technician who were working on my original claim left in the middle of my repair and was rushed through as a result. More

WESTMINSTER Completely out of contact w scheduling office in Texas. Mixed up my appointment at least twice. Finally Did major 1/2 job but neglected last part: park light fix. in Texas. Mixed up my appointment at least twice. Finally Did major 1/2 job but neglected last part: park light fix. More

The employees were friendly. The dealership was very clean. My oil change only took an hour. The dealership was very clean. My oil change only took an hour. More

I would have chosen ZERO stars or negative 5stars if i could!!!!WORST EXPERIENCE EVER!!!! Took the truck to the mechanic shop 12/2022 they didnt even look at it until 1/25/23. I called every week and neve could!!!!WORST EXPERIENCE EVER!!!! Took the truck to the mechanic shop 12/2022 they didnt even look at it until 1/25/23. I called every week and never was given an update. Staff changes every two weeks! Was given the poor excuse that they didn't have a tranny jack to fix the warranty transmission issues. Then they couldn't find the truck for months. called the shop every week to get the answer of they dont have the tool to fix the truck. Finally get an updatge in August. NOW there is a check engine light that wasnt there when it was taken in!!! how did a PARKED truck get a service engine light when it was parked for over 8 months!! then didnt even fix what they said they would fix!! I'd probably get better and faster service from the mom and pop shop down the street!! THIS PLACE IS A RIPP OFF!!!!!! NOTHING BUT CROOKS!!! More

THE, Service Department is actually very good but the phone system for Autonation is pathetic which is definitely not the fault of the people working there. They did not come up with the genius idea to h phone system for Autonation is pathetic which is definitely not the fault of the people working there. They did not come up with the genius idea to have an answering service deal with phone calls from another state absolutely pathetic but they got my truck fixed in a very timely manner. Everything seems to be really good, so I had to give him at least a four couldn’t give him a five because of the phone More

Can't get parts for new vehicle. Can't ever reach anyone. Had vehicle for almost a month, and never touched it. I would not take vehicle here for service, nor would I ever look to Can't ever reach anyone. Had vehicle for almost a month, and never touched it. I would not take vehicle here for service, nor would I ever look to buy a Chevrolet again. Experience with Ram and Ford are 100% better. More

Service department is nice but way too backed up and too long for a mf oil change. Sales is ok when u talk to the younger people who have patience. Money hungry gremlins long for a mf oil change. Sales is ok when u talk to the younger people who have patience. Money hungry gremlins More

Title: Exceptional Oil Change Service That Exceeds Expectations! I recently had the pleasure of experiencing an outstanding oil change service . From the moment I walked into their facility, I was im Expectations! I recently had the pleasure of experiencing an outstanding oil change service . From the moment I walked into their facility, I was impressed by their professionalism, attention to detail, and commitment to customer satisfaction. First and foremost, the staff were incredibly welcoming and friendly. They greeted me with a warm smile and made me feel right at home. The waiting area was clean, comfortable, and well-appointed with amenities such as complimentary refreshments, Wi-Fi, and reading materials. It was evident that they genuinely cared about creating a positive customer experience. The technicians were highly skilled and knowledgeable, displaying a true passion for their work. They took the time to explain each step of the oil change process, ensuring that I fully understood what was being done to my vehicle. They also answered all my questions patiently and provided helpful recommendations for future maintenance. The speed and efficiency with which the oil change was completed were remarkable. Despite being a busy day, the service center managed to finish the job promptly without compromising on quality. The technicians worked diligently, using top-of-the-line equipment and high-quality oil, which gave me confidence in the longevity and performance of my vehicle. One aspect that truly set them apart was their commitment to transparency and integrity. They provided a detailed breakdown of the services performed, including any additional checks or adjustments made. There were no hidden fees or surprises when it came time to pay the bill, and the pricing was competitive and reasonable. In addition to the oil change, the technicians conducted a thorough inspection of my vehicle, identifying potential issues and offering suggestions for preventative maintenance. This level of care and attention to detail demonstrated their dedication to ensuring the safety and reliability of my vehicle. Overall, my experience with them was exceptional. They delivered a top-notch oil change service that exceeded my expectations. From their friendly and knowledgeable staff to their commitment to transparency and customer satisfaction, every aspect of the service was outstanding. I highly recommend anyone in need of an oil change or any other automotive services. They have earned my trust and loyalty as a satisfied customer. More

Ryan was a saint getting our service completed on time. There was some question as to which company was going to pay for the work done. He kept me in the loop while he was chasing down the answer. There was some question as to which company was going to pay for the work done. He kept me in the loop while he was chasing down the answer. More

It was an awesome job of the quick service that the dealership did. Good job dealership did. Good job More