AutoNation Chevrolet North - Service Center

Avoid at all Costs My experience at Auto Nation – Chevy North could not have been worse. Been a Chevy/GM guy for a long time. Can't do business with this particular lo My experience at Auto Nation – Chevy North could not have been worse. Been a Chevy/GM guy for a long time. Can't do business with this particular location ever again so this may be it for my 15 year run with GM. What happened: Purchased a used GMC Yukon Denali private party. Wanted to know what kind of shape the vehicle was in so I brought it to you and ordered a 125 pt used car inspection and complete detail. Total bill came to $462. Fair deal. Brought the car in Oct. 9th at 7 a.m. Called at 5 pm to see if the vehicle could be picked up. I arrive at 6. The keys to the vehicle were missing. I wait for an hour while my service associate and his manager dig my license plate out of the trash (no joke) and locate the keys. We come to realize that the detail team was under the impression that this was a trade in vehicle and not a personal vehicle. At 7 pm, I'm shipped out the door with a missing receiver hitch cover (it was removed and misplaced, too) and...68 point inspection? I don't know what I got. I had to ask for it after I was already out the door. My associate tells me he'll get me a call the next day when he finds the receiver hitch cover. The next morning (Oct. 10th) I get a good look at the vehicle as it was dark out when I picked it up. The detail job 4/10. The engine compartment was poorly degreased, cup holders were not cleaned and the cord to the rear window defroster was jarred loose. I don't receive a call from the rep about the missing cover. Friday (Oct. 11th - 1 pm) - I call and leave my rep a message Monday (Oct. 14th - 4 pm) - I call and leave my rep another message. Tuesday (Oct. 15th - 1:48 pm) - I get a call back from my rep. We discuss the situation and I'm told to bring the vehicle in on Wednesday. An unfortunate passing of a friend had me traveling home on Wednesday. We agree on the upcoming Monday. Monday (Oct. 21st - 7 am) - I bring the car back, get with my rep, pop the hood and go over everything that's troubling me. I mention to my rep that I am NOT 100% that the defrost cord wasn't already separated. I explain to him that it's something that I hadn't noticed up to the point that the vehicle was returned to me and mention that nowhere in their inspection was it mentioned to be broken (I’d bet it snapped loose after the inspection during the detail). My rep tells me the issues will be addressed and the vehicle will be ready at 5. I get a call at 4:15 and am told that the solder needs more time to cure and am asked if I'd like the receiver hitch cover (that was ordered in for me because mine was lost) to be painted to match or if the OEM black would suffice. When he asked me if I wanted the part painted to match, I realized my rep was struggling. Which is ok, happens to the best of us. I let him know that I'd like the part to painted to match (silver) and that it's fine to keep the vehicle over night. Tuesday (Oct. 22nd - 5:51 pm) - I call in to see if I can come pick up my vehicle. My rep tells me he has the keys on his desk but wants to check a few things first before having me come pick it up and asks if it would be ok if I could pick it up in the morning. I express that I'd prefer to pick it up this evening. He calls back at 6:37, says he wants to go over a few things with his manager and make sure things are straight before releasing it and then tells me he's going to need it another night. Wednesday (Oct. 23rd - 7am) - After two days at the shop and $30 in additional Uber charges, my rep rolls my filthy SUV in to the clean receiving bay. He explains that the inside is immaculate but they were unable to remove the sticky stuff on the windshield. I popped the hood and see they didn't touch the engine compartment, either. My rep tells me that the hitch cover is in the back of the vehicle (why it is not put back on the vehicle is beyond me) but I'm upset at this point and need to leave before I say something I'd likely want to take back later on, so I get in my car and start driving home. I stop at the do it yourself car wash, insert $3 and spend 3 minutes and 37 seconds hosing off the exterior of my filthy car. I return home and attempt to put on the hitch cover. My rep had sent me down the road without providing the necessary clips to fasten the cover to the back of the vehicle. I sit down in my kitchen and write out what transpired at Auto Nation - Chevy North over the course of the last few weeks. With my account in hand, I return to the service department and speak with the manager, Travis. After I read through my account, he asks what needs to happen and we make our way to the parts counter for the clips. They're in stock and we walk out to my car to attach the hitch cover and show him the engine compartment and sticky on the windshield. He explains to me that it's his desire to build a relationship from here. I'm onboard with that. I'm a Chevy/GM guy. This can be remedied! So where do we start? Travis tells me he'll jump on the surveillance footage from the day I brought in the vehicle originally and verify that the hitch cover was or was not, in fact, on the vehicle when I brought it in and that he'd give me a call back shortly to let me know. I want to pay for the cover if I was mistaken and it was off when I brought it in! This is the important part - the discussion I had with Travis just a few minutes prior to me leaving was more about poor communication than anything. My rep has a difficult job. Mistakes happen. CALL ME! Travis tells me this is a good opportunity to coach up his team. I agree. He tells me he'll call me and let me know what he saw on the video footage. NO CALL. And here I am, $500 spent on a cruddy car wash that they sold me as a detail, and a 68 point inspection that I was sold as 125 point. I read through it but it's mush. I ordered it because I'm not a car pro. I brought it in for a professional opinion and paid for an opinion that I never received. Perhaps the most frustrating thing about this all is that I'm left stuck in my own head, playing back scenarios questioning if I'm the worst, high maintenance customer ever (did I bring that car in with the hitch cover missing already and just not know about it?!) or how I could have maybe handled the situation better? I don't know. What I do know is that my first experience with Auto Nation - Chevy North...will be my last. Let me know if I brought that car in with the hitch cover on or off, would ya, Travis? It was wheeled in there Wednesday, October 9th, 2019...at 7 am. Note: I'm upset, yes. Does anybody on the service team need punished? No. That's not what I'm looking for at all. I think my service rep was possibly new on the job and still getting his feet under him. This should provide an opportunity to do what Travis had mentioned, and coach up the team. More

Stellar service.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze....the actual length of the appt was much shorter than I expected, and checking out was easier than checking in! Autonation Chevrolet North has always done me right, and this time didn't disappoint. Thanks guys! More

Service department ? Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was told my information was not in the system nor was the problem I was told was wrong with it. Person had no clue still 5 hrs later on what needed to be done had to request the supervisor because the manager was on vacation. And even at that time was told it would be $220 more than I quote it. Just bad customer service and no clue what they More

Don't go here! Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encou Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encouraged to drive a car with damaged timing chain, balance chain and the parts holding them in place. The manager didn't even remember talking to me on the phone the day before when I expressed my concerns. Wasn't allowed to talk to the mechanic about my concerns over the phone, and would probably only have a minute to spare later when I came in to pick it up. Wasn't offered a rental car though my car had to remain in the shop over the weekend because parts were not in to fix the car. Upset with GM for not taking financial responsibility for the damaged timing chain, it became damaged due to oil consumption issues. I'm truly dreading bringing my car back in as I've now started the oil consumption testing. More

Above and Beyond! I drive 30 miles (with 2 other dealerships on my route) to use these guys. They went above and beyond to stand behind their vehicle and the warranty. I drive 30 miles (with 2 other dealerships on my route) to use these guys. They went above and beyond to stand behind their vehicle and the warranty. It's a modern clean facility and a pleasure to go there! More

I would highly recommend staying away from this dealership. Wanted to purchase a used vehicle - did so for $8000.00 - and it turned out to be nothing but a huge problem once it was driven off the l dealership. Wanted to purchase a used vehicle - did so for $8000.00 - and it turned out to be nothing but a huge problem once it was driven off the lot. Returned the car for an inspection and to have the car serviced. Long story short, they could not figure out how to fix the vehicle and sent the vehicle to different places to have it looked at and serviced all the while disregarding and not returning my phone calls to find out when I could get the vehicle back. This happened twice - once after they had told me it was "fixed" - $850.00 - then when they had taken it back again because the car was still having similar issues. The first time the kept the car for over ten days - the second time for over 25 days - while I needed to find my own transportation to try and get to-and-from work. The service employees would answer the phone and continue to delay any answer as far as when the car was going to be available. The service manager did not return ONE phone call regarding this issue. I had a relative call in because they seemed to be ignoring me - the service manager told her that he would check out things and that I could get a loaner car while they vehicle was continuing to be fixed. After that conversation, the service manager was never "available" and did not return ONE phone call. This car was purchased with insurance monies after someone had totaled my car on the street. I payed an extra $2000.00 to try and find a reasonable automobile. All in all, I ending up loosing about $3000.00, wasted time and energy - tons of hassle - being led around, lied to, and disregarded -not having transportation for over a months period of time - and left with a car that still was not "fixed." An true example of an organization that has no reliable foundation as far as service, sales, and products - and is basically out to rape people. More

Was very impressed with the service I recieved. Had a small concern with part of the service, and the dealership more than resolved to my satisfaction. Would definetly do business here again. Jonathan small concern with part of the service, and the dealership more than resolved to my satisfaction. Would definetly do business here again. Jonathan Lampros, a salesman I had previously dealt with, was, in particular, a driving force to ensure I received top level service. More