AutoNation Chevrolet North - Service Center

Service desk informed car would not brake in reverse. Informed I needed nuther appt to correct. Left dealer no reverse brake. Went to Brakes+. Usual service good. Feel dealer should have taken reverse. Informed I needed nuther appt to correct. Left dealer no reverse brake. Went to Brakes+. Usual service good. Feel dealer should have taken care to assure safety after informed them on reverse situation and performed brake service promptly. Could have caused accident. Would I go back? Questionable after being customer for 20+ years! More

Service and attention to detail was great. Staff was friendly and responsive to the visit friendly and responsive to the visit More

Me encanta el nivel de inventario y la variedad de carros. El servicio excelente, lo recomiendo ampliamente carros. El servicio excelente, lo recomiendo ampliamente More

Good customer service nice people to work with I love going there for service thanks for service department going there for service thanks for service department More

Would highly recommend taken your car to the Chevy AutoNation North, great people to take care of you and get your car and it’s needs and services taken care of on time..!! AutoNation North, great people to take care of you and get your car and it’s needs and services taken care of on time..!! More

Fast Service, Great Customer Service, and a nice variety of car selections! 5 ⭐️⭐️⭐️⭐️⭐️ Stars Overall! 👍🏾🙂 of car selections! 5 ⭐️⭐️⭐️⭐️⭐️ Stars Overall! 👍🏾🙂 More

Great experience with my oil change! I was met with a smile in the service bay and the great customer service continued with my friendly advisor. The work was completed before my expectations. smile in the service bay and the great customer service continued with my friendly advisor. The work was completed before my expectations. More

I only had contact with Ashleigh and found her to be personable, knowledgeable and professional. I just had an oil change so it didn't take long. I am very satisfied with the experience. personable, knowledgeable and professional. I just had an oil change so it didn't take long. I am very satisfied with the experience. More

Horrible, lack of communication, Amador lacks customer service at any aspect. Never responded to any of our phone calls. We had to always call back and left on hold for 10- 15 min and then get disconnect service at any aspect. Never responded to any of our phone calls. We had to always call back and left on hold for 10- 15 min and then get disconnect and have to call back again. The vehicle sat for 2 weeks and the service department they did not even know it was there on the lot. They wanted me to diagnosis the problem with the vehicle (mind you had to speak to 2 people to make this happen) had beg them. One the "service people can you tell me what's wrong, we stated was an engine problem, he said do you know exactly", even before a mechanic looked at it. We are not mechanics and is that not what they do there? We told send to the mechanic and have see what engine problems there are we had to argue with him to even have the mechanic look the vehicle. He than agreed and the mechanic found service lights on the dash and asked us what we would like to do. We said go ahead and trouble shoot the problem and let us know the cost of repairs as we need the service vehicle back asap. The finally figured out the engine need to be replaced. Now 2 1/2 months later after numerous phone calls they said the engine was on back order. I spoke to Amador on 1/17/22 he was still checking the status and he would call us back (that never happens). After calling Amador back he did not have a date for the engine at that time we decided, to have another company take care of the engine replacement. We asked what the cost was for troubleshooting. and Amador said it was $199. We then sent a tow truck to pick up the vehicle and the would not release it. I called Amador back to find out why they would not release the vehicle, he said the engine is now on it way to the dealership and when you cancel you would have to pay a 35% restocking fee (mind you earlier he said there was no date for delivery). Amador said we had to pay that 35% restocking fee for the engine, since now it is on it's way. We stated we would not be paying the 35% restocking fee for the engine and let us speak to a manager, next thing we knew we transferred to a someone else and we left a message. Once again we had to call Amador back to find out what was going on with vehicle. Amador said he transferred us to a parts manager. We explained once again we would not be paying for the restocking of the engine, then Amador said " we found another vehicle that can use that engine" and you do not have to pay the 35% restocking fee. Work experience, NOT ONE SOUL bothered to call me back. More

It was an incredibly easy experience and I was impressed by how quickly I was in and out of there. My car was still clean on the inside and I appreciated that they genuinely cared about my car by how quickly I was in and out of there. My car was still clean on the inside and I appreciated that they genuinely cared about my car More