AutoNation Chevrolet North

This is an update to my original reply. At the request of the owner I contacted the general manager after my email went without response. There was a general lack of concern in speaking wit At the request of the owner I contacted the general manager after my email went without response. There was a general lack of concern in speaking with the GM. Even after reviewing the email while on the phone with me, he seemed to only address the failure of the repair on my most recent service. In regards to the remainder of the issues I have had over the past year with the vehicle, he simply stated that they would need to look at the vehicle (it’s scheduled for 11/1). He also stated that it seemed like I had a lot of warranty work covered which may or may not have been equal to the cost of the warranty (I am one year into a 3 years parts/labor warranty w/unlimited miles) which I am trying to get refunded. This also does not include the cost ($6k) of the transmission I had to replace out of pocket due to a warranty claim denial. Buyers be vary wary of this location as there is a significant lack of concern for the quality of the used vehicles being sold. Though the owners reply on this review gave me hope, I believe it to be inauthentic and an attempt to cover up a series of bad reviews. I will update again after my truck has been reviewed on 11/1…hopefully with a more positive response Original Reply: I bought a used vehicle from this location exactly one year ago and I couldn’t be more disappointed with the purchase. To start, it has been in the repair shop more than I have been able to drive it. The last repair was estimated to be a 10-day turnaround from diagnosis - I received it back after two months. Right after getting it back, I took it to the local mechanic and found out the transmission had failed at 112k miles. When submitting the claim through the extended warranty (which was highly recommended I purchased) I was told it was denied due to the fact it had a lift on it (installed at time of purchase). After speaking with the finance department, I was told the warranty should not have been sold to me as it didn’t cover anything due to the lift kit being on it. So, just after a year of having the vehicle I now have to pay $6k to put a new transmission into the truck. To make matters worse, the repair that it was taken in for (oil pan leak, engine coolant line leak) was not repaired. It now has to go back into this location to repair the original problem after it has been returned back from my mechanic who is working on the transmission repair. I have purchased 2 vehicles from AutoNation in the last year and can say that this location has significant issues with their used vehicles most of which I believe are due to improper treatment of the service department. The service manager as well as the technician who were working on my original claim left in the middle of my repair and was rushed through as a result. More

WESTMINSTER Completely out of contact w scheduling office in Texas. Mixed up my appointment at least twice. Finally Did major 1/2 job but neglected last part: park light fix. in Texas. Mixed up my appointment at least twice. Finally Did major 1/2 job but neglected last part: park light fix. More

They made it very easy and quick to buy a car. Forest was very knowledgeable and friendly. I highly recommend anyone go there if they need to buy a car. Forest was very knowledgeable and friendly. I highly recommend anyone go there if they need to buy a car. More

The sales manager never keeps his promise. Very unreliable and untrustworthy. You’re better off buying or selling a car elsewhere. Very unreliable and untrustworthy. You’re better off buying or selling a car elsewhere. More

Wonderful experience buying a new new car. I will highly recommend this dealership when purchasing a vehicle I will highly recommend this dealership when purchasing a vehicle More

I am so happy with customer service and the great care that this dealership has shown me and my family. They are honestly and transparent. Ed Aweida was our salesmen and he did a wonderful job, I would hi that this dealership has shown me and my family. They are honestly and transparent. Ed Aweida was our salesmen and he did a wonderful job, I would highly recommend this dealership to any of my friends and family. More

We were very satisfied with the process of buying our new truck , Israel went above and beyond to make sure we were satisfied with our new purchase. truck , Israel went above and beyond to make sure we were satisfied with our new purchase. More

Everyone was very helpful and no pressure. They made the car buying process a pleasure. They made the car buying process a pleasure. More

Very helpful with taking care of most of the purchase over the phone since I live 3 hours away over the phone since I live 3 hours away More

I had a great experience Buying a new vehicle young man That sold me, my car was wonderful. Highly recommend, please go see.Josiah poole for your next vehicle purchase. That sold me, my car was wonderful. Highly recommend, please go see.Josiah poole for your next vehicle purchase. More