AutoNation Chevrolet North

Worst buying experience ever! We were looking at a 2015 Cadillac SRX . Before we came down, we went over extensive details with the salesman. He even took extra pictures and assu We were looking at a 2015 Cadillac SRX . Before we came down, we went over extensive details with the salesman. He even took extra pictures and assured me there was nothing wrong with this car. We had an agreed price, and we were paying cash. We were expecting a near new condition car. The car was not at all as described. It had over 1,500 more miles than advertised, serious paint damage, and curb rash on the wheels. The car was advertised with 32,286 miles, but read 33,774 miles. The rear tailgate had severe paint damage. There were multiple gouges all the way into the bare metal and through the chrome trim. There was peeling paint that looked like there had been a low quality paint repair to cover up some damage. The wheels had visible curb rash. Through all of his ”thorough” personal inspection of the car, the salesman did not notice any of this damage. We still test drove the car since we had driven over an hour to get there. The car rode and drove nicely except for a very distinct clunk at low speeds – particularly when braking. We noticed the problem before we got out of the parking lot. It was very obvious. We finished our test drive and returned to the dealership. The salesman disappeared. We told the sales manager, Jeremy, about the problems and he said they had the service department looking at the car as we spoke. They said the car had a bad rear control arm bushing – only one – which is odd considering there are three bushings per control arm and all of them typically wear at a similar rate. When only one out of 8 control arms has an issue, that is typically an indication of damage, not wear. They said they could fix it but they would not have parts for 2 days. Then, Jeremy tells me that the car has been on the lot too long and he is required to send it to auction tomorrow. If I do not buy the car today, it will not be here tomorrow. Seriously? This is the oldest used car sales scam in the book. I reminded Jeremy that I am a cash buyer willing to sign a purchase order saying we will buy the car if they fix all the problems, but that was not good enough. Jeremy said we had to buy the car now, and then they would fix the problems. He made a big deal about how he was not allowed to keep the car on the lot even if it was pending a sale. I told him “fine, no deal”. Now Jeremy changes his tune and says he will call his manager and see if they can find a work around. After five minutes of Jeremy talking on the phone, we gave up and left. Jeremy then proceeded to literally chase me down in the parking lot and tell me I needed to give him $500. What? He says he resolved the issue and we did not have to buy the car tonight. They would fix the car if we wrote him a $500 deposit check. I simply told him we were no longer interested. This is the second Cadillac we tried to buy from Autonation. The previous car had been in multiple accidents with severe accident damage – the term severe was actually on the Carfax report - and was traded in straight from the body shop. They did not disclose that until we had verbally agreed to buy the car. This deal was misleading at best. I suspect they were being intentionally dishonest and misrepresenting both the product and the policies being used to push a hard sell. This dealer has had the car on their lot for 65 days according to Jeremy. In that time, the odometer went up 1,500 miles. That’s 750 miles per month. That’s barely below the normal mileage of a daily driver. That is two or three typical test drives per day. That would mean up to 100 customers drove this car and refused to buy it. And they require salesman to ride along on all test drives. Either their employees are joyriding their inventory at night and on weekends, or their salesman have gone on up to 100 test drives for over 1,500 miles and never bothered to do anything about an extremely obvious problem with the suspension. More

Terrible and Sketchy Financing Only saving grace was that they were willing to swap out my tires. I came in because my salesman told me they could get me a certain interest rate. I Only saving grace was that they were willing to swap out my tires. I came in because my salesman told me they could get me a certain interest rate. I can in and it went up higher and even after I signed contracts they called me two days later and raised it even more! Juaquin was my finance manager and refused to return my calls to help me figure it out. I went in and resigned still higher because it’s a vehicle I need, but I do not trust them and would recommend others be careful. They looked me dead in the eyes and told me it was approved and good, but then they called me back for more money. Pretty bummed out, won’t end up going back. More

auto nation is great we just leased our 4th vehicle with them. we had a budget we needed to stay in and they worked hard to meet our goal. I got the vehile I wanted at t we just leased our 4th vehicle with them. we had a budget we needed to stay in and they worked hard to meet our goal. I got the vehile I wanted at the payment I wanted. More

Jesse Christy from the top rope Jesse Christy goes to war for you. I’m talking face paint, drums, and a can do attitude. Made car buying fun and easy going. Jesse Christy goes to war for you. I’m talking face paint, drums, and a can do attitude. Made car buying fun and easy going. More

First car purchase When I went to buy my first new car it went a lot smoother than I expected. Jesse Christy made sure I was all set up he showed me a handful of vehicle When I went to buy my first new car it went a lot smoother than I expected. Jesse Christy made sure I was all set up he showed me a handful of vehicles around my style and price and made it work with me. I do appreciate the patience he took since it was my first buy so I had a lot of questions lol. But again thanks Jesse preciate it homie for making it a smooth process. More

Bad experiance with this dealership they are all about the $ This trip to the dealership felt like a trip into the past with poor management all about the $$ no caring for the customer at all. I went to buy car This trip to the dealership felt like a trip into the past with poor management all about the $$ no caring for the customer at all. I went to buy car and the sales guy was nice but did not work on my behalf to sell me a car, the sales manager was all about lowballing me for my car and not moving on the price of their car at all. Terrible customer relationship, I will never shop at this dealer again. More

Above and beyond Bought a truck we owe expired on me but Dealership said they will honor repairs very impressed will keep my future business with them thanks for every Bought a truck we owe expired on me but Dealership said they will honor repairs very impressed will keep my future business with them thanks for everything More

Worse experience ever when buying vehicle I came to the dealer and bought the 2016 Corvette. It turned out that the worse experience ever. I bought it almost two months, however, most of the t I came to the dealer and bought the 2016 Corvette. It turned out that the worse experience ever. I bought it almost two months, however, most of the time, it stayed at the dealer for many problems. At this moment, the vehicle is at the dealer waiting for the technician to find out why there was weird noise when putting it in driving mode. However, I left it almost a week and they have not done anything yet. They do not even give me a call to explain why it takes them so long. I felt like I was treated when I bought that car. 100% never ever recommend anyone to that dealer. Not only that, I will contact BBB for help. More

1.5 wasted hours Went in to trade in my wife's car for something new. Was greeted at the door and asked if they could help me. I let them know what I was there for and Went in to trade in my wife's car for something new. Was greeted at the door and asked if they could help me. I let them know what I was there for and they asked me to have a seat and someone would be with me. After an hour and a half later of watching 6 or so employees sit around the front desk I left. Never had a single one of them even come by and offer water or see how I was doing. They didn't even acknowledge me as I walked out. I rated pricing and quality of work 1 star since I never even got close to that. There are plenty of other dealerships in town More

Don't go here! Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encou Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encouraged to drive a car with damaged timing chain, balance chain and the parts holding them in place. The manager didn't even remember talking to me on the phone the day before when I expressed my concerns. Wasn't allowed to talk to the mechanic about my concerns over the phone, and would probably only have a minute to spare later when I came in to pick it up. Wasn't offered a rental car though my car had to remain in the shop over the weekend because parts were not in to fix the car. Upset with GM for not taking financial responsibility for the damaged timing chain, it became damaged due to oil consumption issues. I'm truly dreading bringing my car back in as I've now started the oil consumption testing. More