AutoNation Chevrolet North

Avoid at all Costs My experience at Auto Nation – Chevy North could not have been worse. Been a Chevy/GM guy for a long time. Can't do business with this particular lo My experience at Auto Nation – Chevy North could not have been worse. Been a Chevy/GM guy for a long time. Can't do business with this particular location ever again so this may be it for my 15 year run with GM. What happened: Purchased a used GMC Yukon Denali private party. Wanted to know what kind of shape the vehicle was in so I brought it to you and ordered a 125 pt used car inspection and complete detail. Total bill came to $462. Fair deal. Brought the car in Oct. 9th at 7 a.m. Called at 5 pm to see if the vehicle could be picked up. I arrive at 6. The keys to the vehicle were missing. I wait for an hour while my service associate and his manager dig my license plate out of the trash (no joke) and locate the keys. We come to realize that the detail team was under the impression that this was a trade in vehicle and not a personal vehicle. At 7 pm, I'm shipped out the door with a missing receiver hitch cover (it was removed and misplaced, too) and...68 point inspection? I don't know what I got. I had to ask for it after I was already out the door. My associate tells me he'll get me a call the next day when he finds the receiver hitch cover. The next morning (Oct. 10th) I get a good look at the vehicle as it was dark out when I picked it up. The detail job 4/10. The engine compartment was poorly degreased, cup holders were not cleaned and the cord to the rear window defroster was jarred loose. I don't receive a call from the rep about the missing cover. Friday (Oct. 11th - 1 pm) - I call and leave my rep a message Monday (Oct. 14th - 4 pm) - I call and leave my rep another message. Tuesday (Oct. 15th - 1:48 pm) - I get a call back from my rep. We discuss the situation and I'm told to bring the vehicle in on Wednesday. An unfortunate passing of a friend had me traveling home on Wednesday. We agree on the upcoming Monday. Monday (Oct. 21st - 7 am) - I bring the car back, get with my rep, pop the hood and go over everything that's troubling me. I mention to my rep that I am NOT 100% that the defrost cord wasn't already separated. I explain to him that it's something that I hadn't noticed up to the point that the vehicle was returned to me and mention that nowhere in their inspection was it mentioned to be broken (I’d bet it snapped loose after the inspection during the detail). My rep tells me the issues will be addressed and the vehicle will be ready at 5. I get a call at 4:15 and am told that the solder needs more time to cure and am asked if I'd like the receiver hitch cover (that was ordered in for me because mine was lost) to be painted to match or if the OEM black would suffice. When he asked me if I wanted the part painted to match, I realized my rep was struggling. Which is ok, happens to the best of us. I let him know that I'd like the part to painted to match (silver) and that it's fine to keep the vehicle over night. Tuesday (Oct. 22nd - 5:51 pm) - I call in to see if I can come pick up my vehicle. My rep tells me he has the keys on his desk but wants to check a few things first before having me come pick it up and asks if it would be ok if I could pick it up in the morning. I express that I'd prefer to pick it up this evening. He calls back at 6:37, says he wants to go over a few things with his manager and make sure things are straight before releasing it and then tells me he's going to need it another night. Wednesday (Oct. 23rd - 7am) - After two days at the shop and $30 in additional Uber charges, my rep rolls my filthy SUV in to the clean receiving bay. He explains that the inside is immaculate but they were unable to remove the sticky stuff on the windshield. I popped the hood and see they didn't touch the engine compartment, either. My rep tells me that the hitch cover is in the back of the vehicle (why it is not put back on the vehicle is beyond me) but I'm upset at this point and need to leave before I say something I'd likely want to take back later on, so I get in my car and start driving home. I stop at the do it yourself car wash, insert $3 and spend 3 minutes and 37 seconds hosing off the exterior of my filthy car. I return home and attempt to put on the hitch cover. My rep had sent me down the road without providing the necessary clips to fasten the cover to the back of the vehicle. I sit down in my kitchen and write out what transpired at Auto Nation - Chevy North over the course of the last few weeks. With my account in hand, I return to the service department and speak with the manager, Travis. After I read through my account, he asks what needs to happen and we make our way to the parts counter for the clips. They're in stock and we walk out to my car to attach the hitch cover and show him the engine compartment and sticky on the windshield. He explains to me that it's his desire to build a relationship from here. I'm onboard with that. I'm a Chevy/GM guy. This can be remedied! So where do we start? Travis tells me he'll jump on the surveillance footage from the day I brought in the vehicle originally and verify that the hitch cover was or was not, in fact, on the vehicle when I brought it in and that he'd give me a call back shortly to let me know. I want to pay for the cover if I was mistaken and it was off when I brought it in! This is the important part - the discussion I had with Travis just a few minutes prior to me leaving was more about poor communication than anything. My rep has a difficult job. Mistakes happen. CALL ME! Travis tells me this is a good opportunity to coach up his team. I agree. He tells me he'll call me and let me know what he saw on the video footage. NO CALL. And here I am, $500 spent on a cruddy car wash that they sold me as a detail, and a 68 point inspection that I was sold as 125 point. I read through it but it's mush. I ordered it because I'm not a car pro. I brought it in for a professional opinion and paid for an opinion that I never received. Perhaps the most frustrating thing about this all is that I'm left stuck in my own head, playing back scenarios questioning if I'm the worst, high maintenance customer ever (did I bring that car in with the hitch cover missing already and just not know about it?!) or how I could have maybe handled the situation better? I don't know. What I do know is that my first experience with Auto Nation - Chevy North...will be my last. Let me know if I brought that car in with the hitch cover on or off, would ya, Travis? It was wheeled in there Wednesday, October 9th, 2019...at 7 am. Note: I'm upset, yes. Does anybody on the service team need punished? No. That's not what I'm looking for at all. I think my service rep was possibly new on the job and still getting his feet under him. This should provide an opportunity to do what Travis had mentioned, and coach up the team. More

BE AWARE! You'll be Scammed Probably the worst business experience I have ever encountered. If I can give Negative 100 stars I don’t hesitate. After this bad experience I found Probably the worst business experience I have ever encountered. If I can give Negative 100 stars I don’t hesitate. After this bad experience I found AutoNation Chevrolet North has the most number of complaints I came across, next time I’ll do my research beforehand. Do yourself a favor and choose a reputable dealer, trust me and many others who suffer as a result of dealing with this unethical and unprofessional finance and sales peoples working for AutoNation Chevrolet North. Be aware they will misled you into a deal you will regret; specially what is called “Extended warranty” this is just a plain rip off; here is why if the car you’re looking to buy is less than 5 years old and less than 100K miles there is no need to buy extended warranty all major components are covered by Chevy (the manufacture warranty up to 5 years and 100,000 miles) what they trying to sell you is probably less than 30K or less than 2years warranty trust me from experience this is waste of money and useless, if anything happen to the car it will be covered by the manufacture warranty NOT the SCAM warranty they’re trying to force on you, BE AWARE! More

Stellar service.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze.. I called to schedule the first service appt on my new 2018 Chevy Trax; I was able to get in on the day AND time I wanted. Checking in was a breeze....the actual length of the appt was much shorter than I expected, and checking out was easier than checking in! Autonation Chevrolet North has always done me right, and this time didn't disappoint. Thanks guys! More

*** Save Your Time & Money*** Update 2/19/19 - I would like to note that i have made several attempts to get in contact with the GM Richard B. but after leaving multiple voicemai Update 2/19/19 - I would like to note that i have made several attempts to get in contact with the GM Richard B. but after leaving multiple voicemails, and follow up emails no one has reached back out to me. So at this point all i can say, is be aware of the tactics this dealership takes, and don't fall for the up sale or time wasted. Lastly i would like to share i can honestly say that i my experience has helped multiple people from wasting their time, and money there. Update 2/14/19 I called the dealership a few times and never could connect with the GM. I did leave a message for Richard, and shocker no call back yet. But it is also understandable based on the recent reviews they have been getting the last few days. I am sure he is extremely busy. Side note they did lower the price of the vehicle. But remember the price you see is NOT the price you pay! Update 2/9/19 I decided to go back to the store when they got the truck in. After looking at the truck and while they looked at my trade. They came back with the numbers and they extremely low balled my trade, and would not budge on the trucks price even-though the description is wrong ( did not have many of the upgrades that were listed) and they have had it for over 4 months. Well it did not start on the right foot, because the first thing out of the sales man (Jesse) was the truck you came in for is not here. Even though was told it was when the appointment was scheduled early am. I noted that the vehicle not being there is kind of wasting both of our time. But I gave him a chance to see if they had comparable trucks on the lot and of course then here comes the up sale tactic. When that didnt work they wanted to look at numbers on a vehicle not even there. I dont know about other people but I cant work on the numbers without seeing it. Lastly I may? Go back to see the truck I want or just might go to the store that has it on its lot. The process was extremely long, I was there over an hour to get numbers I already knew. Side note I did meet a sales manager (Adam) and seemed like a good manager, stopping and talking to people makes a difference More

Above and Beyond Jesse Christy took great care of me as my sales person. He was prompt getting back to me whenever I asked a question and got me a bunch of pictures I Jesse Christy took great care of me as my sales person. He was prompt getting back to me whenever I asked a question and got me a bunch of pictures I asked for. He spent a lot of time with me and made sure I had the information I needed to make the best decision. I even had an independent service inspect the car for my peace of mind and Jesse was happy to work with them and make the car available. (The car came through the inspection well and I ended up buying it). More

Terrible The service department scheduled us for an appointment. Well when we took the car over they let us know there was a drop box for keys but failed to te The service department scheduled us for an appointment. Well when we took the car over they let us know there was a drop box for keys but failed to tell us that the whole lot would be locked up. We had to leave our car in a random location. In the morning when our scheduled appointment was, they told us we didn't have an appointment. They barely fixed what they needed to. Left the car a mess with all the garbage from the previous owner they were supposed to redetail it and just left it. Terrible customer service. When we purchased the car the sales guy had no idea what he was talking about, the finance guys took forever. We were there from 1pm until 9 30pm just to finalize financing it was ludacris. More

Service department ? Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was told my information was not in the system nor was the problem I was told was wrong with it. Person had no clue still 5 hrs later on what needed to be done had to request the supervisor because the manager was on vacation. And even at that time was told it would be $220 more than I quote it. Just bad customer service and no clue what they More

2nd vehicle purchase and WILL be back for a 3rd Milad Hajihabib worked hard to get the car we wanted at the payment we needed. Was not pushy and made this experience just as fun as the first one. Milad Hajihabib worked hard to get the car we wanted at the payment we needed. Was not pushy and made this experience just as fun as the first one. Highly recommend!!! Bonus free snacks and drinks!! More

Boughtout léase Worked with chris Passio it was great to do so very profesional helped us do a lease buyout would defently recomend anybody who needs a new car to che Worked with chris Passio it was great to do so very profesional helped us do a lease buyout would defently recomend anybody who needs a new car to check Auto Nation North over all great team More

Great Service Autonation did a wonderful job getting me the car I wanted. I worked with Gonzo, he was fast & courteous!!! He was able to get me a great deal & do so Autonation did a wonderful job getting me the car I wanted. I worked with Gonzo, he was fast & courteous!!! He was able to get me a great deal & do something others werent able to do. Thanks Gonzo & Autonation!!! More