AutoNation Chevrolet North

My Traverse had a recall and I called Autonation to see if they could assist in the repair. My car was also running a little hot and I asked for it to be diagnosed as well. Ryan my service agent was positi if they could assist in the repair. My car was also running a little hot and I asked for it to be diagnosed as well. Ryan my service agent was positive and upbeat in the beginning and I was looking forward to getting my vehicle back in tip top shape with all issues fixed. When I came by for my first service appointment, the phone agent failed to tell me diagnostics would take days as that location was backed up. So Ryan rescheduled me for the following week as I was going out of town and could leave the vehicle to be repaired. During the 3 weeks my car was left at Chevy Ryan and I spoke multiple times and he confirmed that my recall had been fixed repeatedly and the other issue would require my thermostat being replaced for a total of $700. As a single mom this was a very hard pill to swallow as I had just had the thermostat replaced the month prior. Ryan again assured me that the mechanics thought this would fix the problem and my Chevy would be back to 100 after. During the 3 weeks my car was at Auto Nation Ryan and I spoke multiple times where he repeatedly confirmed my recall had been fixed as well as the thermostat. I arrived the 20th to pick up my car and pay my $700 bill. Upon returning to my house and looking at my receipt in detail I noticed the recall had not been fixed nor had Chevy even issued a fix for the recall. I called Ryan and said - I need a receipt that shows the recall has been fixed - this says it has not. He agreed to send me an updated receipt via email. That night I did not receive an email showing the recall was fixed - instead Ryan waited until 630am Saturday to call and leave a voice-mail saying - just kidding your recall wasn't fixed - my bad. I was not happy with the information and told him I wanted a supervisor to call me. I went to Autonation the fillowimg day to pickup my vehicle as the day before I had only paid the bill. Ryan was tied up with customers and I was on my way to work a program in Vail so I could not wait for him. I have now called and left multiple messages for Ryan to have a supervisor call me back for a week now and I have heard crickets. So Autonation Chevy has my $700 and I still have a car with a recall and a service tech who is avoiding me like the plauge because of his multiple mistakes. I had originally given Ryan all 5s on my paper survey as during the process he was great. However, after the dust has settled and I have repeatedly asked for assistance he has done nothing but hide like a coward from me. No one has called me back as of today July 25th 2023. I would NEVER reccomed AutonNation soley based on your service techs behavior. I still want a supervisor to call me back about this entire situation. More

Dealer did not disclose rust on body of vehicle and after a week of owning vehicle i had engine light come on including a headlight bulb going out and tire sensor going bad causing dash light. a week of owning vehicle i had engine light come on including a headlight bulb going out and tire sensor going bad causing dash light. More

Had an apt for oil change and tire rotation. didn't have to wait for more than 45 min and there were two customers ahead of me didn't have to wait for more than 45 min and there were two customers ahead of me More

Very unprofessional internet sales told them look for a pick up and price the next response I got is trucks 15k more then I told them Iam looking for complain, Internet manager and ones they sending me cor pick up and price the next response I got is trucks 15k more then I told them Iam looking for complain, Internet manager and ones they sending me corvettes for sale will never recommend this place if I could give them 0 stars I would More

I looked at Ford Mustangs all over the country and found the one that fit my parameters in Arizona at another AutoNation. Worked with Ed at this Broadway store to have the Arizona car transferred here. All the one that fit my parameters in Arizona at another AutoNation. Worked with Ed at this Broadway store to have the Arizona car transferred here. All went smoothly, the car was perfect and I am pleased with the whole deal. More

Friendly sales person and finance person clean building good location. Will be back to buy good location. Will be back to buy More

I don't think I would make another purchase from this dealership. The only reason I gave them two starts in lieu of one is that they matched an online price mistake on an advertised vehicle. Aside from t dealership. The only reason I gave them two starts in lieu of one is that they matched an online price mistake on an advertised vehicle. Aside from that, the experience was one of the worst I have had. It was almost as if they were upset that they had to honor the online price for the car. After purchasing the vehicle, I was left with 20 miles of range and live 35 miles away. The vehicle is electric so I was stuck at a charging station having to learn how to connect the vehicle to an account so I could charge it. Just an overall poor experience. More

Very professional, fast transaction, fair price for my trade in. Would come here again in the future trade in. Would come here again in the future More