AutoNation Chevrolet North Richland Hills

I called the dealership with questions. Spoke with I called the dealership with questions. Spoke with Debbie Blaker. She was calm. Not pushy- no hype. That stuck with me. I drove there the next day, I called the dealership with questions. Spoke with Debbie Blaker. She was calm. Not pushy- no hype. That stuck with me. I drove there the next day, Tish Harris saw me drive up. Probably saw the fear in me, opened the door and said welcome. She never missed a step with me and I knew in my mind at any time I can leave. I stayed. I was treated royally. I was trully being watched over that day. I will never have anything negative to say about those that helped me. Mike Purtell was most kind. I had had another sales manager years before at another dealership. He was a little swarmy. Mike was a pure pleasure and cool. Jesse Barraza was focused but not so much that he was indifferent. He is entertaining, gets the job done. Just a note I do not know if if is old world thinking. Pinning a customer between the chair and the desk is old style. Give Jesse a bigger office, that desk is way too big for that small a space. Tish will always be my go to person. I had the oil change in March and I went to see her no reason just to say Hi. I like my car. She is called the Unicorn. I do want you to know that I was a good customer that day. That was the day the fillies were running at the Breeders Cup Oaks and I missed it. I still had a "great" experience 11-05-10. Tish Harris-New Car Sales#1, Debbie Blaker-Internet Sales Consultant#1,Mike Purtell-New Car Sales Mgr#1, Jesse Barraza Finance Mgr#1. Thank You Martha Baum More

Good Dealership! Tish and Cleve did a great job helping me and my wife purchase our car. I have Moved back to the DFW area a little over 4 years ago and normally purchase a new car or truck every year. I me and my wife purchase our car. I have Moved back to the DFW area a little over 4 years ago and normally purchase a new car or truck every year. I have been buying from Classic on the last two cars buthave switched to Bankston. Keep up the good work! More

Phillip McCarley was my service advisor on 05/05/2011. He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When I picked up my vehicle, he went over everything with me and then answered additional questions about my wife's car. I could not wait to tell my coworkers that also drive Chevrolet company cars about my experience. This was my first visit to this dealership and definately will not be my last. If you go to this dealer, ask for Phillip. He is outstanding. More

We had a great experience. Hassle free. No pressure in buying. She listen to what we wanted and needed. She went above and beyond to accommodate our hours. She never hesitate to meet us at anytime. buying. She listen to what we wanted and needed. She went above and beyond to accommodate our hours. She never hesitate to meet us at anytime. We have told our family and friends about our experience. Thanks again for the great experience! More

This is the second car I've purchased from Bankston. I've had nothing but top customer and sales service. The atmosphere is always friendly and laid back; yet very professional. Tish did an amazing job I've had nothing but top customer and sales service. The atmosphere is always friendly and laid back; yet very professional. Tish did an amazing job working with us and keeping us informed of the status of the vehicle we ordered. At first we had an issue where the down payment was tied up so my heart sank thinking I wouldn't be able to get this beautiful car I wanted so badly, but Tish and the finance team was able to work through the pitfall and get me my dream car! Absolutely amazing team at Bankston and have already been recommending them to others! Ask for Tish and tell her Kay sent you!! You won't be sorry!!! More

When I decided to buy a new vehicle I visited a Chevrolet dealership in Arlington and I felt pressured and harassed. When I came to Bankston I was overly pleased with Tish. She worked hard to get me what I dealership in Arlington and I felt pressured and harassed. When I came to Bankston I was overly pleased with Tish. She worked hard to get me what I wanted and never made me feel pressured. She has checked on me many times to make sure that I am satisfied with my purchase and that everything is going well with my car. When I make a big purchase, like a car, its important to me that I have time to make my decision and that a salesman or woman isn't pushing me so that they can meet a quota. With Tish I felt like she was worried about pleasing me and not meeting a financial goal. Thanks for the outstanding customer service!!! More

This dealership went way above and beyond to earn my business. They were absolutely accommodating from providing me a vehicle to test for a weekend to delivering the vehicle to my place of employment. business. They were absolutely accommodating from providing me a vehicle to test for a weekend to delivering the vehicle to my place of employment. They exceeded every expectation I had. They even went out of their way to send me my new tags and registration. I have had "luxury" vehicles before where service comes hand-in-hand with the purchase. This experience matched every aspect of my prior experiences and has restored my belief that an American car company can provide the total purchase and owner experience I thought had disappeared from the dealerships of American vehicles. More

I initially contacted Jeannie Rinehart after seeing a sale ad about Bankston of Ft. Worth. She was very friend and easy to work with. The price comparison over the phone was better than quotes in my imme sale ad about Bankston of Ft. Worth. She was very friend and easy to work with. The price comparison over the phone was better than quotes in my immediate area and I don't like to waste time. I drove almost 50 miles to buy a new SUV for my wife from Bankston. Jeannie introduced me to Tish and she too was very friendly and made me feel at home. The price was the same when I got there, my trade in was what I had expected, Jeannie found a better finance rate than my bank and we completed the deal in just a couple hours. A few days later I discovered the head liner was hanging down in the center of our new Equinox. When I contacted Jeannie and Tish I was greeted in the same friendly and helpful fashion. Jeannie went out of her way to see to it the new liner was installed in a timely manner and I was not forced to drive back and forth waiting in a Service room for hours. I am very happy to have done business with Bankston and look forward to my next purchase. Larry Wilson Fairview, TX More

I was pleased that the buying process was transparent, there were no hidden fees. The sales process felt open and honest. I only wish there were a better way to track the location of my new vehicle. I too there were no hidden fees. The sales process felt open and honest. I only wish there were a better way to track the location of my new vehicle. I took almost a month for the car to arrive at the dealership after it was flagged as "shipped". If I had been able to track it's progress, the wait would have been more bearable. I was very pleased with the dealership and the sales people, I would definitely buy again from Bankston Chevrolet Fort Worth. Sure I wish I could have paid less than MSRP, but I understand no one was selling under MSRP for such a new and limited production vehicle. Bankston didn't tack on the added fees many of the other dealers have been reported to be adding. More

It was a pleasure to work with Mr. Jimmy Walters at Bankston Chevrolet throughout the entire purchase process of a used 2008 Buick Lucerne. Mr. Walters was friendly and completely professional the ent Bankston Chevrolet throughout the entire purchase process of a used 2008 Buick Lucerne. Mr. Walters was friendly and completely professional the entire time, which actually spanned a number of days as I am NOT an impromptu buyer. Neither am I one that tends to negotiate with "pressure" sales techniques and Mr. Walters certainly did not pursue that approach. Mr. Walters honored his commitment to have the headlamp surfaces buffed to remove a clouded appearance, even though the service technician was unavailable prior to vehicle purchase nor at purchase time due to a family emergency. In addition to having the car detailed, Mr. Walters made certain the gas tank was completely fueled when I picked up the vehicle. Mr. Walters has remained in communication via mail since the purchase to state he hopes I am enjoying the vehicle, to stop by his office when I visit the dealership for my first service so he can introduce me to their service department and to contact him if I have any questions or concerns. It is these aforementioned factors that are at the core of why I would recommend this dealership for full consideration when planning to purchase a vehicle. More