AutoNation Chevrolet North Richland Hills

Stay FAAAR away from this dealer this was the WORST car buying experience ive ever had - and I have bought many cars. Purchased a vehicle with multiple issues. They couldn't care less this was the WORST car buying experience ive ever had - and I have bought many cars. Purchased a vehicle with multiple issues. They couldn't care less - was so bad that I had to contact AutoNation Corporate which was a waste of time. Trust me now and thank me later DO NOT BUY ANYTHING FROM THESE PEOPLE!! Unless you like being treated like you don't matter... More

Totally unreasonable wait to pick up vehicle. I bought a pre-owned vehicle for my daughter the first time I visited this dealer. I have them a $500 deposit to hold the vehicle a few days until I I bought a pre-owned vehicle for my daughter the first time I visited this dealer. I have them a $500 deposit to hold the vehicle a few days until I could pay the balance e, and that part of the deal went off flawlessly. I came back two days later with an appointment to make the remainder payment and take delivery as all the paperwork was done already, and ended up waiting TWO HOURS just to make the payment! The salesman was on point with us and constantly checking on things and apologizing for the delay and had no idea why we were waiting. When the finance guy finally got to us, we were done in less than 5 minutes. Totally unacceptable wait just to make a payment when any one of the other dealer associates sitting around doing nothing could have easily done it for us. More

Great experience One of the best car buying experiences I've ever had. Completed the entire process over the phone and from start to finish and was completely satisfie One of the best car buying experiences I've ever had. Completed the entire process over the phone and from start to finish and was completely satisfied. They were great!!! I had never purchased a car from the internet so I was skeptical about it, but their careful attention to detail and willingness to work with me was very reassuring. My niece lives near their location and went to look at the car on my behalf and even she was impressed with the car and sales process. When my 2007 jaguar arrived at my front door I was overwhelmed. It was in they exact condition they said it was. More

Terrible Customer Service I am writing this review to warn people, please do not trust this dealership with your money. It was a huge waste of our money. We purchased our vehi I am writing this review to warn people, please do not trust this dealership with your money. It was a huge waste of our money. We purchased our vehicle from this dealership along with an expensive extended warranty 5 years ago. We were informed that this warranty would cover just about anything needing to be repaired on the vehicle within the next 5 years, and that while the dealership would be working on our vehicle they would provide us with loaner vehicle to drive. We have had a terrible experience every time we have taken it in to get repaired. The service department lacks in any knowledge of our warranty, lacks in communication, and tries to tell us that things listed in the warranty are not covered. It seems to be an act of congress to get the promised loaner vehicle, they try to charge you to fix more than you bring your vehicle in for, and once they gave me my car back when it had not been fixed. I took it in because the ac was not working, they called me a week later saying that my car was fixed, I paid the $100 deductible, and when I got in the car, the ac only worked on two settings, so I had to be late for work for nothing and leave my car with them for a one more week! More

Safety Recalls This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this deale This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this dealer and effectively lost it for five days. After it had been in their shop for a couple of days, I started trying to find out when I could pick it up. Unfortunately this was a five day ordeal with the worst part being their inability to find anyone to answer the call. At one point I was on hold for over 30 minutes and finally gave up. I finally just talked to the service "manager" who found the truck - service recall cleared and maybe or maybe not cleared - and he is getting it washed so I can pick it up in 30 minutes. If you are taking a vehicle to this dealership, I would strongly suggest that you get contact phone numbers for the service writers and the service manager. The "automated phone answering" is totally unacceptable and frustrating. Their appointments for any service work are a joke. More

I was in and out with my 2 year old within a couple of hours, with no hassle of prices, and was given a good amount for my trade in. hours, with no hassle of prices, and was given a good amount for my trade in. More

I purchased a 05 corvette as well as the extended warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger s warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger side tire. I took it in to get it fixed, normally would go to NTB for this but since I had purchased the wheel and tire warranty I thought they would take care of me. They found a nail in both tires and informed me they were to close to the side wall to repair and would have to be replaced. They called the folks at the warranty company and we're told they would have to send a inspector to check it out. The next day I received a call from Autonation that the inspector would be there in 45 minutes so I.rushed down there so he could check it out. He sprayed his soapy water bottle on the tires and said they weren't leaking, I guess I was imagining the low tire pressure message I was getting every few days. He took some pictures and said he would let me know what they come up with. I didn't here back eight days so I.called Autonation black to see if they had heard anything. They told the warranty company said they wouldn't" replace the tires, but I could bring the car in and they would punch the hole all the way through and patch it and pay for that. I was originally told it was to close to the sidewall. I can't believe they would do that on a high performance car with Y rated tires. Really concerned about customer safety. The temperature was 85 when they were checking the tires. They didn't seem to get it when I told them it only seems to happen on cooler days. I can't believe a dealership that size would stoop that low to save a few bucks sounds like something a shady used car salesman would do. More

One if the most disgusting experiences of my life. Watched three couples walk out as I sat there. Could have bought in cash easily, but the price they offer for my trade-in was a complete insult. Will Watched three couples walk out as I sat there. Could have bought in cash easily, but the price they offer for my trade-in was a complete insult. Will warn everyone I know. More

I had a negative experience with the used salesmen at Bankston. I was looking at a newer truck they had on their used lot. Talking with the sales guys, I learned that they had taken the truck in the ni Bankston. I was looking at a newer truck they had on their used lot. Talking with the sales guys, I learned that they had taken the truck in the night before on trade. They told me they didn’t actually have it in their system yet so they could tell me the price. I test drove the truck and came back the next day to talk numbers. The sales guy gave me the workup sheet. On it, they listed a dealer add on of 400.00 for window tinting…on a used vehicle…that they didn’t even yet have in inventory. I called the salesman out on it. I told him you expect me to believe that you received this truck night before last and didn’t have time to put it in inventory but somehow had time to tint the windows. I know for a fact that the trim package included window tinting. He said its standard procedure. I also noticed their documenting fee was in the ballpark of 350.00. They basically wanted to gig me for an extra 750.00 in hidden fees. They also were not interested in negotiating any money off the truck. I ran out of this dealership. I went next door and bought a totally loaded out F150 for 10,000 less with no hidden fees and the documenting fee was in line with the rest of the industry. I guess all the construction must not be hurting their business. More