AutoNation Chevrolet North Richland Hills

Think before you buy I called the service department and was put on hold for 10 minutes, I hung up and called back thinking maybe they forgot I was on hold......... Well t I called the service department and was put on hold for 10 minutes, I hung up and called back thinking maybe they forgot I was on hold......... Well thus began the endless cycle with the automated system where I would select the service department and it would ring and cycle me back through to the list of selections. I did this about 6 times until I finally elected to speak to someone else who quickly answered my one question and I was on my way. OOOOO don't let me forget about the ever present 2 hour wait time for an oil change. I experience this on a regular basis with the dealership. I'm exhausted with it and I definitely will reconsider where I purchase next time. More

Worst experience I've ever head servicing my car, They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appoi They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appointments are a joke and a waste of your time, it doesn't work. Don't expect a courtesy car, I borrowed a friend car to commute to work for the whole week. Very bad management, the person in charge of my car Steven did what he could and was very nice but when he addresses issues to management he comes back empty handed. Story short, the tech responsible for servicing my car was sick, after 7 days I picked up my car without having it fixed, took it to classic Chevrolet in Grapevine, job was done in no time, great service, great communication. This could have been solved in a very simple way, bad management made it so complicated. More

"Wonderful Experience 2017"-Zack The experience at Autonation Chevrolet was great. MD took care of me and Dark in finance great team to work with, would recommend to anyone. The experience at Autonation Chevrolet was great. MD took care of me and Dark in finance great team to work with, would recommend to anyone. More

AWESOME!!! SANDRA M., ANDREA AND WADE WERE VERY HELPFUL AND FRIENDLY. I HAVE RECOMMENDED MY FAMILY AND EVEN MY BROTHER WILL BE COMING IN TO MAKE HIS NEXT PURCHA SANDRA M., ANDREA AND WADE WERE VERY HELPFUL AND FRIENDLY. I HAVE RECOMMENDED MY FAMILY AND EVEN MY BROTHER WILL BE COMING IN TO MAKE HIS NEXT PURCHASE!! More

Good customer care Had an issue, but they corrected it. Good dealer , glad they were able to get a deal done. This is the second vehicle that has been bought from this d Had an issue, but they corrected it. Good dealer , glad they were able to get a deal done. This is the second vehicle that has been bought from this dealership. Thanks for the help More

Stay FAAAR away from this dealer this was the WORST car buying experience ive ever had - and I have bought many cars. Purchased a vehicle with multiple issues. They couldn't care less this was the WORST car buying experience ive ever had - and I have bought many cars. Purchased a vehicle with multiple issues. They couldn't care less - was so bad that I had to contact AutoNation Corporate which was a waste of time. Trust me now and thank me later DO NOT BUY ANYTHING FROM THESE PEOPLE!! Unless you like being treated like you don't matter... More

Totally unreasonable wait to pick up vehicle. I bought a pre-owned vehicle for my daughter the first time I visited this dealer. I have them a $500 deposit to hold the vehicle a few days until I I bought a pre-owned vehicle for my daughter the first time I visited this dealer. I have them a $500 deposit to hold the vehicle a few days until I could pay the balance e, and that part of the deal went off flawlessly. I came back two days later with an appointment to make the remainder payment and take delivery as all the paperwork was done already, and ended up waiting TWO HOURS just to make the payment! The salesman was on point with us and constantly checking on things and apologizing for the delay and had no idea why we were waiting. When the finance guy finally got to us, we were done in less than 5 minutes. Totally unacceptable wait just to make a payment when any one of the other dealer associates sitting around doing nothing could have easily done it for us. More

Great experience One of the best car buying experiences I've ever had. Completed the entire process over the phone and from start to finish and was completely satisfie One of the best car buying experiences I've ever had. Completed the entire process over the phone and from start to finish and was completely satisfied. They were great!!! I had never purchased a car from the internet so I was skeptical about it, but their careful attention to detail and willingness to work with me was very reassuring. My niece lives near their location and went to look at the car on my behalf and even she was impressed with the car and sales process. When my 2007 jaguar arrived at my front door I was overwhelmed. It was in they exact condition they said it was. More

Terrible Customer Service I am writing this review to warn people, please do not trust this dealership with your money. It was a huge waste of our money. We purchased our vehi I am writing this review to warn people, please do not trust this dealership with your money. It was a huge waste of our money. We purchased our vehicle from this dealership along with an expensive extended warranty 5 years ago. We were informed that this warranty would cover just about anything needing to be repaired on the vehicle within the next 5 years, and that while the dealership would be working on our vehicle they would provide us with loaner vehicle to drive. We have had a terrible experience every time we have taken it in to get repaired. The service department lacks in any knowledge of our warranty, lacks in communication, and tries to tell us that things listed in the warranty are not covered. It seems to be an act of congress to get the promised loaner vehicle, they try to charge you to fix more than you bring your vehicle in for, and once they gave me my car back when it had not been fixed. I took it in because the ac was not working, they called me a week later saying that my car was fixed, I paid the $100 deductible, and when I got in the car, the ac only worked on two settings, so I had to be late for work for nothing and leave my car with them for a one more week! More

Safety Recalls This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this deale This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this dealer and effectively lost it for five days. After it had been in their shop for a couple of days, I started trying to find out when I could pick it up. Unfortunately this was a five day ordeal with the worst part being their inability to find anyone to answer the call. At one point I was on hold for over 30 minutes and finally gave up. I finally just talked to the service "manager" who found the truck - service recall cleared and maybe or maybe not cleared - and he is getting it washed so I can pick it up in 30 minutes. If you are taking a vehicle to this dealership, I would strongly suggest that you get contact phone numbers for the service writers and the service manager. The "automated phone answering" is totally unacceptable and frustrating. Their appointments for any service work are a joke. More