AutoNation Chevrolet North Richland Hills

Great service department Horriable sales Department Went in for oil change GREAT SERVICE Looking for a 3/4 ton truck and found a used GMC which was rear ended and a impact on the front bumper with scra Went in for oil change GREAT SERVICE Looking for a 3/4 ton truck and found a used GMC which was rear ended and a impact on the front bumper with scratches and dents. The manager said he would fix it and got numbers which shocked me.. My trade was completely low balled and truck went from 23k to 32K and payment acording to sheet went from mid 400 to 700 a month. Buyer be ware going here. I never do these reviews and took my time to tell others. My final thought, why would a dealer put a vehicle with tons of damage out on the lot for people see. Still scratching head on that one More

I really don’t know where to begin but I’ll start off by I really don’t know where to begin but I’ll start off by saying I purchased a 2015 Chevrolet Tahoe on April 13, 2019 from Autonation Jeep Dodge Ram I really don’t know where to begin but I’ll start off by saying I purchased a 2015 Chevrolet Tahoe on April 13, 2019 from Autonation Jeep Dodge Ram in N Richland Hills. When I test drove the vehicle it seemed to only need shocks and they said they would fix it with no problem because I agreed to buy the truck. I drove it home and parked it and never drove it again until they called and request that it be dropped back off for maintenance on April 22, 2019. I dropped it off to them but they couldn’t fix it so it was sent over to Autonation Chevrolet and they began repairs on April 26th and kept the vehicle until May 6th. The problem still continued with the vehicle so it was dropped back off to them when they were able to fit it in on June 5th and they attempted to fix the vehicle once again and I was called saying it was ready for pick up on July 12th. When I went in to pick up the vehicle not only was it not fixed but it had been wrecked so they took the truck back in for repairs and attempted to fix it once again, now adding repairs for the damaged bumper, chrome trimming and bumper guard on the passenger side. My truck was kept from July 12th through August 31st and I was told that the reason it wasn’t fixed the first two attempts is because they had put the wrong parts on the vehicle. I picked the vehicle and was starting to be happy thinking that everything was fixed. On September 29th my family and I left for church and as we were driving I began to hear this humming sound. I’m not a mechanic or anything so honestly I thought it was coming from the tires and the road since my area is under so much construction. On that evening I was headed to visit my grandmother and the driveshaft broke and caused us to be stranded on the freeway. At this point I’m sick of going through the issues so when I had the tow truck driver to pick my truck up I had it towed to a different Chevrolet dealership. On the next morning, The moment the dealership inspected my vehicle they said whoever did repairs on my vehicle does not need to touch it ever again. They called my warranty company and General Motors to have the repairs approved but was told that with the driveshaft breaking it has something to do with previous repairs and needed to be repaired by the original mechanics. Autonation picked the truck up from them and repaired it on October 1st and returned it back to me on October 2nd. While they had it I mentioned to them that I was told by a GM mechanic that they needed to make sure they check the transmission because with me going at a rapid speed and the driveshaft breaking that they needed to make sure the transmission wasn’t damaged. Autonation was like yeah we got it fixed and nothing is wrong with the transmission and everything is good to go. I brought the truck back home and parked it in my garage that has never had a leak in it from the Tahoe. Monday morning when I woke up to take my kids to school there’s a leak. So I immediately called Autonation and asked for someone in upper management because now the transmission is leaking. They picked my truck up and swapped me out with a loaner and took it in for repairs around noon and around 3:30 they were calling saying it was fixed. I asked if they could keep my truck over night just to make sure and they said no we need our loaner back for other customers so get ready because they are on the way to trade out. I woke today and my truck still has a leak. I’m at wits end and simply don’t know what to do. My husband tried talking to them and he was told that because he was so angry and frustrated and threatened to get social media or the news involved that they no longer want to deal with the truck and that I need to take it somewhere else or pay for it myself. What do I do Tim because I can’t afford the repairs and I don’t feel that I should be responsible for something they really caused? Please help!! J Newton More

Totally ignored by salespeople and management. Bad sales people. Bad management. I was totally ignored when I went to buy a Corvette. I guess I did not "look like" I could afford it? Stay away. Bad sales people. Bad management. I was totally ignored when I went to buy a Corvette. I guess I did not "look like" I could afford it? Stay away. More

Joe took good care of us Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll ma Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll make sure to do my maintenance here from now on More

Car trouble I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had just purchased the car and a few major things were wrong with it. I was advised I would have to pay $500 for parts and labor to get it fixed! I was also told I would have to pay for a rental because no more rentals were available. Needless to say I was very very upset!. Kelvin saw my frustration and took care of the rental car situation that same day. My car sat in the service department for 7 days and I received no response from anyone in regards to who was going to pay to fix my car because I certainly was not. My level of disappointment and frustration was well beyond were it should have been for a new car buyer at this location. I had to continue to reach out to management, service department, etc. to get the status of my vehicle because AGAIN no one was contacting me. I felt I was being taken advantage and being mistreated because I am a woman. Kelvin brought Hoot to me to discuss the issue, and Hoot heard and saw the frustration and anger in me regarding the lack of communication regarding my car. He advised me he would look into it and contact me the next day. He did exactly that and advised me my vehicle was ready. He did what originally should have been done in 1 day, versus having my car sitting in service for 7 days. The service department and Hoot took care of everything wrong on the vehicle. Kelvin and Hoot were very sympathetic and professional when it came to making sure I left a happy customer. Which I was. Thank you from Mansfield, Texas More

Great service! Although I did not purchase the vehicle, I had a really great time at this dealership. The staff was very willing to work with me on my level. Unfortu Although I did not purchase the vehicle, I had a really great time at this dealership. The staff was very willing to work with me on my level. Unfortunately it was not what I wanted, but they did a great job!! I will recommend them. More

Horrible place. Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray awa Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray away from this AutoNation if you plan on getting even a fair deal with a disgusting staff. More