AutoNation Chevrolet North Richland Hills

Totally ignored by salespeople and management. Bad sales people. Bad management. I was totally ignored when I went to buy a Corvette. I guess I did not "look like" I could afford it? Stay away. Bad sales people. Bad management. I was totally ignored when I went to buy a Corvette. I guess I did not "look like" I could afford it? Stay away. More

Joe took good care of us Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll ma Joe was very friendly when we took our 11 sierra to get the transmission repaired with our autonation warranty. Thanks for the great service. I'll make sure to do my maintenance here from now on More

Car trouble I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had I had an issue with my vehicle I just purchased in May of 2019 at Autonation Chevy North Richland Hills, Tx. I was very upset with the fact that I had just purchased the car and a few major things were wrong with it. I was advised I would have to pay $500 for parts and labor to get it fixed! I was also told I would have to pay for a rental because no more rentals were available. Needless to say I was very very upset!. Kelvin saw my frustration and took care of the rental car situation that same day. My car sat in the service department for 7 days and I received no response from anyone in regards to who was going to pay to fix my car because I certainly was not. My level of disappointment and frustration was well beyond were it should have been for a new car buyer at this location. I had to continue to reach out to management, service department, etc. to get the status of my vehicle because AGAIN no one was contacting me. I felt I was being taken advantage and being mistreated because I am a woman. Kelvin brought Hoot to me to discuss the issue, and Hoot heard and saw the frustration and anger in me regarding the lack of communication regarding my car. He advised me he would look into it and contact me the next day. He did exactly that and advised me my vehicle was ready. He did what originally should have been done in 1 day, versus having my car sitting in service for 7 days. The service department and Hoot took care of everything wrong on the vehicle. Kelvin and Hoot were very sympathetic and professional when it came to making sure I left a happy customer. Which I was. Thank you from Mansfield, Texas More

Great service! Although I did not purchase the vehicle, I had a really great time at this dealership. The staff was very willing to work with me on my level. Unfortu Although I did not purchase the vehicle, I had a really great time at this dealership. The staff was very willing to work with me on my level. Unfortunately it was not what I wanted, but they did a great job!! I will recommend them. More

Horrible place. Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray awa Extraordinarily rude and vile customer service performance. Just witnessed a manager, yes manager get into a screaming bout with a customer. Stray away from this AutoNation if you plan on getting even a fair deal with a disgusting staff. More

Awesome service staff I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to m I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to make sure things were done for me!! I plan to buy new Chevy soon and only from them!!! I've had very bad experiences with other dealerships in the area but NEVER Chevy autonation!! Thx More

Worst service ever Absolutely the worst experience ever. They refused to fix the items on the car that were promised by the salesman when the car was purchased. And even Absolutely the worst experience ever. They refused to fix the items on the car that were promised by the salesman when the car was purchased. And even tried to blame us for the problems. We finally got corporate involved and they corrected that issue several months later. Took it in for an oil change and they jammed my trunk. They finally fixed that the next week. I took it in last week because of a vibration in the rear end that was shredding my tires and went though an hour interrogation over whether or not I do burnouts in my car before they ever even checked out the car for a problem and then blamed is again for the actual problem and said it was out of warranty. Granted I bought this 50th anniversary Camaro brand new from them with 100 miles on it. I will never ever go back there for anything. More

I wish to give them 0 Star If I could give the 0 Star I wanted to do that,when they try to sell the car everyone around you ,after sell if you call them to get information no on If I could give the 0 Star I wanted to do that,when they try to sell the car everyone around you ,after sell if you call them to get information no one answer the phone ,everyone send to another one after that hang up the phone I never buy from you also I called GM and complain about you bye bye ,the finance man his name is Robert not available when I called him,but when he wanted to sell the car always call to try sell the car More

Repairs Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery plus labor. I said wow that's expensive and he said replacing corroded battery cable is labor intensive then quickly said we'll get it done asap. I called back in 10 min to tell him not to replace cable. His reply was, I'll run to shop and tell them but it may already be done ! So much for labor intensive !! He gave me senior discount of $67.00. total bill $701.41. coworker said he could've changed battery and cable for $115.00. I was charged $400. In labor with senior discount ! Never again !!! More

SERVICE EXPERIENCE WAS TERRIBLE NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICL NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICLE WAS THERE FOR WEEKS WITH US BEING LEFT IN THE DARK MOST DAYS AS TO WHAT WAS GOING ON. THEN SERVICES PERFORMED THAT WERE SPECFICIALLY TOLD NOT TO BE DONE. I TRIED THIS PLACE A FEW YEARS AGO AND HAD A BAD EXPERIENCE THEN SAW THAT THEY RECENTLY GOT NEW ADVISORS SO WE TRIED THEM AGAIN. HORRIBLE JUST LIKE BEFORE. ILL GO TO GRAPEVINE FROM NOW ON FOR SERVICES. More