AutoNation Chevrolet North Richland Hills

I had an appointment. Got there 30 minutes early. Service tech took my truck back after about almost 2 hours, I went and asked what was going on. Advisor told me they had Got there 30 minutes early. Service tech took my truck back after about almost 2 hours, I went and asked what was going on. Advisor told me they had stripped my plug to the oil pan and they were waiting for approval to get it replaced. Advisor told me he would take care of it, like if it was my fault and he was doing me a favor. Your guy messed up my truck he needed to take care of it. There should be no question on getting it approved or taking care of it. He did apologize when that happened. He told me 10 to 15 minutes took another half hour, asked me to do the survey and please make it a nice one. I told him I was already upset I wasn’t gonna give a good review. He wanted me to be somewhat happy. He could’ve attempted to offer me 50% discount or take five dollars off, $10 off that to me would’ve been a way of trying to make the customer happy. More

Needed a new battery and was in an out in an hour. Your experience may be different. Your experience may be different. More

MD provide very good service and he is very kind which made the process very smooth made the process very smooth More

Winslow and Miguel were amazing. They were very professional and knew exactly what I needed. They were very professional and knew exactly what I needed. More

Jimmie helped with my purchase. He was very nice and got me the best deal on my new Silverado. He made the process smooth He was very nice and got me the best deal on my new Silverado. He made the process smooth More

The buying experience was fantastic! No complaints at all. Service I would assume is hit or miss depending on your advisor. I had an unfortunate experience during my last service that gi No complaints at all. Service I would assume is hit or miss depending on your advisor. I had an unfortunate experience during my last service that gives me pause on this dealer. The communication was poor and the information provided by the service advisor was incomplete. I.e. I was not informed of additional items that were added to the quote (after I was told the initial estimate would be lower due to some items needing to be taken off). I was additionally told that there would be a 10% military discount only to find out that it was capped at $150. While grateful for the discount, it was a very small part of the $7300 transmission replacement. More

My sales person was outstanding! Great overall experience. I would defintely recommend the most helpful sales assistant I have had. Great overall experience. I would defintely recommend the most helpful sales assistant I have had. More

Called made appointment for service. Went in at scheduled time, drove in tech came out. Gave him my name and time of appointment. Got in and out. Also they washed my truck without being a Went in at scheduled time, drove in tech came out. Gave him my name and time of appointment. Got in and out. Also they washed my truck without being asked! Excellent job! More

Excelente Service,Very Helpful, Thank you very much Auto Nation Chevrolet Richland Hills and Lalo Magaña Nation Chevrolet Richland Hills and Lalo Magaña More

Poor service and customer service. This is not the dealership to go to. They only care about making money off of you. This is not the dealership to go to. They only care about making money off of you. More