AutoNation Chevrolet North Richland Hills

It’s a really good dealership with fair prices for what the system is and great service by the workers there. the system is and great service by the workers there. More

Outstanding service; very knowledgeable and efficient' Each time I have my vehicle serviced at this dealership; I know all is done right! Each time I have my vehicle serviced at this dealership; I know all is done right! More

Don't believe a word they say! If they try to sell you a warranty it is bogus. I bought a 2018 Altima, I way overpaid for it but did so because I need to get my credit back on trac If they try to sell you a warranty it is bogus. I bought a 2018 Altima, I way overpaid for it but did so because I need to get my credit back on track however they also sold me a warranty for it that was supposed to be three years bumper to bumper. After two weeks my windshield started cracking, not from a rock chip or anything external, it was a bad windshield or bad installation. I was told the warranty was bumper to bumper when I agreed to pay $30 a month for it, it did not cover the windshield. They actually asked me why they should have to pay for it. Now I have to pay for a new windshield. The warranty is totally bogus and the cars, though they look nice if there is any defect you will pay for it. More

Thank you for the outstanding customer service and support! Great service from my service advisor. support! Great service from my service advisor. More

I Recommend them ,they fixed my car . The workers are all very nice & super professional. The workers are all very nice & super professional. More

I made an appointment for Dec 26, 2025. requesting a diagnostic for an engine noise. I dropped off my car on Dec 26, with the service writer named Gary. 28 days later on Jan 23, Gary tex requesting a diagnostic for an engine noise. I dropped off my car on Dec 26, with the service writer named Gary. 28 days later on Jan 23, Gary texts me with the results, that the water pump is what's making the noise. Gary was nice and friendly but being with out your main mode of transportation for 28 days is TERRIABLE. During the 28 days , I called for an update but was met with no one answering the phones and having to leave voice messages. Gary texted me the next day after leaving messages. What's the point of making an appointment if your car has to be in the shop for 28 days? If I hadn't made an appointment would it have taken them 40 days? Who knows? The dealership was clean and everyone seemed friendly. Now would I take my car back to AutoNation Chevrolet, Would you? That would be a NO! I found a different repair shop to get the water pump replaced and looks like I will be taking my cars to when future repairs are needed. I'm just one customer, its not like your going to miss making money from just one customer. As Joey Swoll would say, You need to do Better. Ricardo More

This experience was 100% better than last. They delivered on what was promised and fixed all of issues with my automobile. They delivered on what was promised and fixed all of issues with my automobile. More

Steven was very knowledgeable and keep my constantly updated on my vehicle. Definitely will select him again. updated on my vehicle. Definitely will select him again. More

fast quick and efficient and quality work at a good and fair price. highly recommend fair price. highly recommend More

To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with AutoNation Used Chevy in North Richland Hills (NRH). My experience was not only disappointing but also complaint regarding my recent experience with AutoNation Used Chevy in North Richland Hills (NRH). My experience was not only disappointing but also deeply concerning due to unethical practices and unprofessional conduct exhibited during my attempted vehicle purchase. I visited AutoNation Used Chevy NRH to trade in my current AutoNation vehicle and purchase another vehicle through financing. During the sales process, Michael Insall provided false information regarding the APR rate and the service plan. Specifically, he stated that purchasing the Service Plan was a requirement to secure a lower APR rate. This was completely untrue, as I later discovered when purchasing the same make, model, and year vehicle at AutoNation Hyundai. I have an excellent credit history, and this misleading statement was both inappropriate and dishonest. Additionally, AutoNation Chevy NRH claimed they could not secure a competitive APR, even with my preferred lender, Fort Worth Community Credit Union, where I have been a loyal customer since before 2010. At AutoNation Hyundai, however, I was able to obtain a 6.4% APR without any such stipulations, further proving that I was misled by the NRH team. When I returned to address these concerns, Michael Insall avoided accountability by instructing the receptionist to tell us he was not onsite. However, when I requested to reverse the trade, he suddenly reappeared and proceeded to give us further runaround without resolution. This evasive behavior and lack of transparency were completely unacceptable and unprofessional. Moreover, the sales representative, Elijah, contributed very little to the process. Instead, Jimmie, who was not our assigned salesperson, handled the majority of our interactions. Jimmie was the sole highlight of the NRH location. He displayed genuine kindness, took the time to pray for my family, and treated us with respect—qualities severely lacking in the rest of the team. In contrast, when we visited AutoNation Hyundai (located across the street), Jesus and Gabriel provided excellent service, and we were able to complete our purchase with ease and satisfaction. Their professionalism and honesty were a stark contrast to the poor management and deceitful practices at AutoNation Chevy NRH. In summary, my experience at AutoNation Used Chevy NRH was unacceptable due to the following: Misrepresentation of financing terms by Michael Insall Lack of accountability and transparency from staff Unprofessional conduct and evasion of concerns Poor sales performance by Elijah, who left responsibilities to others This behavior reflects poorly on the AutoNation brand and undermines trust with loyal customers like myself. As a result, I will never use AutoNation Chevy NRH again, and I will be sharing my experience to ensure others are aware of these issues. I hope this matter will be taken seriously, and appropriate action will be taken to address the individuals and practices involved. More