AutoNation Chevrolet Mesa - Service Center

regular maintenance Made an appointment with Bryan, He was there to take care of me when he said he would. He told me how long it would take and the were 30 minutes early Made an appointment with Bryan, He was there to take care of me when he said he would. He told me how long it would take and the were 30 minutes early. Work was great and they brought my vehicle out clean which I wasn't expecting. More

Dealership is only has good as its people. Doug Bonham is hands down the most knowledgeable and customer focused while trying to find solutions for Chevy and its customers. As a business I can Doug Bonham is hands down the most knowledgeable and customer focused while trying to find solutions for Chevy and its customers. As a business I can respect that. Business needs to make money or they wont be around to provide on going service. However trying to find a win/win with customers at a fair and justified price is the challenge. Doug has this skill. AutoNation would take a BIG loss if Doug ever leaves that dealership. For I know myself and others would follow him. Its about people...a car is a car / truck is a truck. Great job Doug! I have purchased over 30 vehicles from Doug for my business and personal. He takes care of my service and sales....cant speak highly enough of him.... More

Warranty service and other issues Thomas was very good and kept me informed as the service was being done. Would recommend your services and dealership. Thanks for the good work! Thomas was very good and kept me informed as the service was being done. Would recommend your services and dealership. Thanks for the good work! More

Recalls My hrand new 2017 Chevy Silverado 2500 had 2 recalls on it. One for the engine control module and one for the seat belts. I called and made an appoi My hrand new 2017 Chevy Silverado 2500 had 2 recalls on it. One for the engine control module and one for the seat belts. I called and made an appointment for January 20th. They knew what recalls needed to be done. Dropped the truck off and got a call 2 hours later that they where able to reprogram the engine control module but didn't have the parts for the seatbelts. Told me they would order them and call me in 3 to 5 days to schedule another apt to fix them. 2 weeks later and still no phone call. More

A first try that was OK. This was just one of the two freebie oil changes that come with my car purchase. I have no idea what Bryan actually did as regards service, whether h This was just one of the two freebie oil changes that come with my car purchase. I have no idea what Bryan actually did as regards service, whether he just handed it off to someone else to do the actual work. I did feel that an hour and a half for an oil change with an appointment was a bit much, especially since the tire rotation was skipped because it "wasn't needed." Then I got an email about an alignment needed, although nobody said anything to me about an alignment when I was there for the appointment. I would prefer to hear from the same representative consistently instead of different people with each email and phone call. More

Shoddy work, shoddy detailing constantly forgetting Really bad dealer experience every time I have went in I have to go back. I paid 150 for a detail and they didnt even do the windows. Really bad dealer experience every time I have went in I have to go back. I paid 150 for a detail and they didnt even do the windows. More

Radiator fix Chevy volt Good job all of u. Exactly as expected. Everyone on point. Customer service guy was superb. Tried to find his boss to give him props. Good job all of u. Exactly as expected. Everyone on point. Customer service guy was superb. Tried to find his boss to give him props. More

Great Experience! We took our Suburban to their Service Department because we had an issue with our brakes. We worked with Jennifer and Wayne, and they were both very a We took our Suburban to their Service Department because we had an issue with our brakes. We worked with Jennifer and Wayne, and they were both very attentive, caring, and thorough, and made sure that the issue was resolved before returning. I would definitely recommend them to others and will go back to them when I need another car! Great experience. More

Fixed my car and a week later it was worse I have never had a problem with Auto Nation until now. I took my chevy in to have the oil changed, and because it was overheating. While it was in the I have never had a problem with Auto Nation until now. I took my chevy in to have the oil changed, and because it was overheating. While it was in the shop it was explained to me that I had a 'massive oil leak' and that my breaks also needed to be replaced. I gave the go ahead to have all the repairs done via voice msg because Bryan did not answer. Later that day, I was told my car was finished and ready to be picked up. I picked up my vehicle and paid the amount due. A few days after I had it back, i noticed the oil spots in my driveway. One week after having it back, It overheated again. I took it the very next day back to Bryan. Now I'm being charged OVER 3 THOUSAND DOLLARS if I want my car fixed. AGAIN. If my car was fixed it should not have overheated again. Unfortunately I do not have that kind of money to do the repairs at this time so I agreed to return the loaner car and pick up my car. I was told I would only have to take care of the diagnostic fee when I pick my car up. Seriously??? I have nothing but nice things to say about Bryan. He has been very kind and generously offered me a loaner car while I figure out what my next step would be. But someone at this business needs to get things together. I don't get how you can charge a for repairs that obviously did not get fixed and then charge even more a week later for the same repairs. Once I am able to get the repairs done, I will be seeking legal advise to get reimbursement from your company. More

Problems but got resolved I did initially have some problems with my car that were not resolved as they said. However, after taking it back and working with Kevin my car was fi I did initially have some problems with my car that were not resolved as they said. However, after taking it back and working with Kevin my car was fixed and I am happy. It is all still under warranty so the price of repairs wasn't a factor. More