AutoNation Chevrolet Mesa - Service Center

All talk...Num-nuts service advisors So far, my corvette seems to have been in more time for service than I have had it, a total of 19 days. They did finally fix my 2016 corvette's "flex So far, my corvette seems to have been in more time for service than I have had it, a total of 19 days. They did finally fix my 2016 corvette's "flex plate" problem...after 13 days. Car was a complete mess inside and out when returned. Other visits were for oil changes and minor stuff. You would not think they could mess that up but think again, .. Last time I dropped my car off, I waited 80 minutes in the check in area before I was able to get help. Took over 3 hours for just a oil change after that. Somehow, they manage to get your car filthy even though you brought it in clean. Hint...If buying a car at this dealership, DO NOT buy the Appearance protection pack or the windshield protection package...they are worthless and expensive .... because the provider for this add-on will deny all your claims. Mark L More

Wonderful service department I want to give a big shout-out to the service department at AutoNation Superstition Springs. A strut went out on our ZL1 Camaro at 29000 miles but we' I want to give a big shout-out to the service department at AutoNation Superstition Springs. A strut went out on our ZL1 Camaro at 29000 miles but we're already past our 3-year mark so it wasn't covered under warranty. Have GMPP exstended coverage but they call that part a shock absorber and don't cover shock absorbers but will cover a strut. So out of pocket the repair would have put us back about $840. After two days the service department manager got GM to honor the warranty for a $100 deductible even though it's past warranty time. Brian did a great job working with us. This is the only dealer I've had a positive experience with every time. A big thank you to them for going above and beyond. More

Tried to hide breakage. Took my car in on 12/16/16 for recall work. I was told it would be done in 2 hrs. It took 5. When I came to get the car I got the keys from the cashi Took my car in on 12/16/16 for recall work. I was told it would be done in 2 hrs. It took 5. When I came to get the car I got the keys from the cashier and went to find it on the lot. I saw the driver window was down. Got in and tried to close the window. Nothing. Went to my service adviser to ask what happened but he had no answer. The man next to him started asking me if I would like a quote to fix the window. He said it was probably the regulator. I told him no and left. I had my own mechanic check it out and it was the regulator. I wonder how they knew that and why no one told me that the window wasn't working. When I saw my car was the only one with a window down I should have got a clue. I will never go there again for anything. More

Magnetic shocks I bought a 2015 tahoe and also purchased every extended warranty you can get. My shocks went out on it and they won't cover it they said they don't c I bought a 2015 tahoe and also purchased every extended warranty you can get. My shocks went out on it and they won't cover it they said they don't cover wear and tear and wanted to charge me over 1,300 for 2 new ones. I will never buy anything chevy again. More

Run the other way charged nearly 1700 dollars for a power st Charged nearly 1700 dollars for powering steering hose electric door latch and fluids changed on a 2008 corvette charged excessive amount for parts co Charged nearly 1700 dollars for powering steering hose electric door latch and fluids changed on a 2008 corvette charged excessive amount for parts could have saved 200 dollars in parts buying from GM parts direct More

Great service Mike Riley was my service advisor. My equinox was almost at 100,000 miles and I felt that he was very honest about covering parts under warranty so Mike Riley was my service advisor. My equinox was almost at 100,000 miles and I felt that he was very honest about covering parts under warranty so close to expiring . Then they covered the labor for the part not under warranty which was greatly appreciated. They took care of the Rent-A-Car which I didn't even know was a benefit. It was nice to pick up my car and see they had ran it through a car wash ! Very friendly and efficient!!!! Thank you More

Worsk service Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...fin Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...finace never called back after so many voicemails .. Asked to speak to manager by the name scott sniffins never got a call either. When to dealer to speak to gm after frusturation of john moss not getting my paper work ...after scott sniffins was rune un polite WORST PERSON I DEALT WITH HE OVEREXCEED WITH RUDENESS AND DISRESPECTFULNESS. autonation for people they have udermanagement calling corprate ater he insulted me on his office saying if i dont leave voicemails they cant get back on blank calls LIKE YOU SERIOUSE WALKED AWAY AFTER HIM SAYING I SHOULD BE MORE PATIENT IF NOT GO TO ANOTHER DEALER FOR BUISNESS ! More

Bate and switch tactics If you are quoted anything from this location don't hold your breath. I personally went to the Superstition location for an oil change, made an appoi If you are quoted anything from this location don't hold your breath. I personally went to the Superstition location for an oil change, made an appointment and when I got there they stated that I lied and wouldn't get the price I was quoted. More

To expensive, to high prices for simple repairs. They think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there. think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there. More

I took my Suburban in because I had a problem with the battery draining overnight. Something was drawing excessive power when the vehicle is shut off. I was told that the service charge to look at the veh battery draining overnight. Something was drawing excessive power when the vehicle is shut off. I was told that the service charge to look at the vehicle was $68 but I would only pay that if they found something and I refused to fix it. They told me right away that they found the problem. My alarm was malfunctioning and draining the battery. So I said can we just disconnect it. The service manager Vince said no it has to be removed because of the way it is wired it can't simply be disconnected. So I paid $150 to remove it. I was told it no longer had the drain and was fine. I took it home and left it parked for 2 days. I went out to start it and it was dead. I called and was told to bring it back in. I received a call a couple of days later that they had now found the problem. A penny was stuck in the cd player and was causing a short. That made no sense as the radio has no power when the truck is shut off and Vince said that it must be moving around and when they tested it before it probably wasn't in the right position but when I drive it it slides into a position causing a short. Sounds like a load but I was assured this would fix the problem. I said I can remove a penny and was told that would be bad as if it wasn't done correctly it might short out other things. It cost me $70 to remove penny from the cd player (no I did not get to keep the penny). Then they kept the truck for 3 more days just to be sure it was fixed. I was told they went out and it started right up every day. I went to pick it up and the battery was dead in the service parking lot. Vince said maybe he started it too many times. Apparently you can't start a vehicle daily and expect it to run. So I left it there and said I want it fixed and am not paying another cent to do it. No it has been there for over a week and no one has called me to tell me what it going on. I am done with this place. More