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AutoNation Chevrolet Mesa - Service Center
Mesa, AZ
900 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
900 Reviews of AutoNation Chevrolet Mesa - Service Center
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April 27, 2024
Was given an appointment for Tuesday the 23rd, I dropped my car off Monday night and was told I'd get a call bu end of day Tuesday. No call by 5pm,i called and spoke with service, was told that someone wou my car off Monday night and was told I'd get a call bu end of day Tuesday. No call by 5pm,i called and spoke with service, was told that someone would get back to me, o got a text apologizing that they couldn't look at it today but still get on it 1st thing Wednesday. Long story short, they held my car 5 days and did nothing, and when I went to pick it up and told the service writer about having my car 5 days and it hadn't been touched, good response was sarcastically "t"ypical" I can't believe people still bring they vehicles here for service I would never buy here and certainly never recommend this dealership! More
by Deserted customer
Employees Worked With
Robert
April 26, 2024
Dropped truck off for service and they sat on my truck for 4 days and didn’t even touch it. Had to call to find out what’s going on and they did nothing. Worst service I have gotten at a dealership to get for 4 days and didn’t even touch it. Had to call to find out what’s going on and they did nothing. Worst service I have gotten at a dealership to get truck serviced. More
by Kevinmcarthur1217
Employees Worked With
Chris
April 26, 2024
The service department is kind, friendly very helpful and understanding. All of the other departments are very understanding and helpful to your needs. understanding. All of the other departments are very understanding and helpful to your needs. More
by Morningstar
Employees Worked With
Steve
April 24, 2024
Professional courteous friendly and did an outstanding job repairing my Corvette in a timely manner. I was from Kingman and they did their best to get the job completed as soon as they could. Very gratefu job repairing my Corvette in a timely manner. I was from Kingman and they did their best to get the job completed as soon as they could. Very grateful for auto nation Chevy More
by Preacher
Employees Worked With
Mike Riley, Scott
April 24, 2024
I purchased two cars from this dealership, and the sales experience was satisfactory. However, dealing with the service department has been a challenging experience. Reaching someone for service inquiries i experience was satisfactory. However, dealing with the service department has been a challenging experience. Reaching someone for service inquiries is difficult, as the main number routes to an out-of-state office and calls often go unanswered. It's taken me two weeks just to speak with a service representative about a simple part question. The dealership should reconsider and improve its communication process in the service department. More
by prmgporter
Employees Worked With
Earl
April 23, 2024
Please update your phone records 4 me. U have my wife's cell number. When my car was being serviced by your shop you called her to find out where I was. She told u "He is already there!". U have my wife's cell number. When my car was being serviced by your shop you called her to find out where I was. She told u "He is already there!". I told the kid that met me at the door and checked me in at 8 to change the number but I guess this error will go on. More
by gary.r.adams
Employees Worked With
Johnny
April 22, 2024
We dropped our car off at the dealer for an oil leak. While the work was being done. The so-called tech broke the hardest thing on an engine to break, (the cylinder head) I am certain the engine was drop While the work was being done. The so-called tech broke the hardest thing on an engine to break, (the cylinder head) I am certain the engine was dropped on to the ground. There were other plastic items on the engine that were brand new. (easy to tell) Of course they won't admit it. They had our car from 11-27-23 until 3-15-24. When they finally finished our car there was a large dent in the rear quarter panel, and a dent/scratch in the hood. It then went to their body shop, where some unqualified person worked on our car. When we got it back there were large scratches and grooves in the body work that they just painted over. (pathetic workmanship) a blind man could have done better work. They also ruined our taillights with the buffer wheel scratching them all up. When we got it home, we noticed the engine was at high idle, and the ac didn't work. So, we then took it back to the dealer at which point they charged our insurance company (ally) for work they failed to do the right first time (that's called insurance fraud) They have been turned in and hopefully will be held responsible!! Yesterday 4-20-24 the engine light is on again and needs to go back to the dealer that ruins something else every time they touch our car. I cannot believe a multibillion-dollar company feels the need to rip off hard working people like us. We are definitely seeking legal counsel. They have takin a perfect 2019 Blazer and ruined it. If you read all this and still take or buy your car there. You deserve the same results. Dennis Ray Mills Jr! More
by dennisthemills
Employees Worked With
Mike Fialla, Mike Riley, Mike Garcia, (general mngr. Shane wolfe)
