AutoNation Chevrolet Mesa - Service Center

Brooklyn is great to work with . She explained everything clearly and made sure my car was taken care of. I will be returning here for my next service. She explained everything clearly and made sure my car was taken care of. I will be returning here for my next service. More

I was not happy at all on this past oil change to my car. I usually go with Thomas but this time I went with someone else and it was not a good experience I usually go with Thomas but this time I went with someone else and it was not a good experience More

Talking with the dealership directly was a bonus as they are friendly and knowledgeable . They may our recall east to do. are friendly and knowledgeable . They may our recall east to do. More

Easy to schedule appointment and communicate with, started appointment on time, and completed work In a timely manner.. started appointment on time, and completed work In a timely manner.. More

Took my 2022 Traverse in for 35000 mile service. Had them check my windshield washers which were not working. They found the pump was bad and replaced it under warranty. Had them check my windshield washers which were not working. They found the pump was bad and replaced it under warranty. More

Service manager was great. He got me a rental car because it was going to take about a week and a half to two weeks to fix my vehicle, but the service tec was a thief. He empti He got me a rental car because it was going to take about a week and a half to two weeks to fix my vehicle, but the service tec was a thief. He emptied out everything from the glovebox, console and back storage looking for a wheel lock tool. He didn't put anything back. When I got my vehicle. it was a mess. Everything was on the floor in the front seat. I had a cup full of change and that was dumped out on the floor. I also had a wallet in the console that held only reward cards and one item that was very special to me. He took all the reward card out and left them on the floor, but stole my wallet and kept other item. I will never take my vehicle back to that dealership for service because they hire thieves. More

I would have given zero stars if available. Very overpriced. Made an appointment for just an oik change and tire rotation. Still had to wait over two hours. Staff act like they dont answers to Very overpriced. Made an appointment for just an oik change and tire rotation. Still had to wait over two hours. Staff act like they dont answers to questions. Was charged about 75$ more than price quoted on the phone. Will not be back and will not recommend anyone else go there. More

Brought our truck in for an oil change and they noticed a leaky shock. Thomas looked into our extended warranty and found out it was covered. We left it overnight and they got the part and installed it. Appr leaky shock. Thomas looked into our extended warranty and found out it was covered. We left it overnight and they got the part and installed it. Appreciate Thomas for taking care of that and washing our truck. More

Service deptartment Got my vehicle fixed very quickly and covered the rental, which is A+ covered the rental, which is A+ More

I purchased my new vehicle (over $75K) on 31 March 2023 from AutoNation Chevrolet Mesa which was a horrible experience in itself (wrote a separate review). Fast forward a week or so later, I started hearin from AutoNation Chevrolet Mesa which was a horrible experience in itself (wrote a separate review). Fast forward a week or so later, I started hearing a knocking sound from the rear suspension of my truck. The sound was loud and appeared while driving over uneven surfaces or at low speeds. I contacted AutoNation Chevrolet Mesa to express my concern and scheduled an appointment to have the vehicle checked. I was assigned Brooklyn as my service advisor and explained the issues to her on the day of the appointment. The vehicle wasn’t able to be serviced same day so I left it with the dealership and was told I should hear something back within 48 hours. 48 hours came and went with no call. I contacted the service department and spoke with Brooklyn Dubuc and she informed me that she was “still waiting to hear back from GM with a solution”. She again affirmed that she would contact me by the end of the day with a progress update. You guess it! That call never came. I eventually received communication from Brooklyn stating that there is a no fix order for my issue and I would have to continue driving my vehicle while it made the obnoxious knocking noise. I was agitated as I could not experience the joys of owning a brand new vehicle. Feeling option less, I continued driving the vehicle for 3 more months until I decided that this is unacceptable. I contacted another Chevrolet dealership and scheduled an appointment. I dropped my vehicle off and received a call within a day and a half explaining they identified the issue and the vehicle will be repaired under warranty. My truck was repaired and returned to me within 3 days and there’s no more knocking noise. I can finally be a proud Chevrolet owner and then I realized how AutoNation Chevrolet Mesa LIED and forced me to drive my truck in its condition. I am absolutely displeased with Brooklyn Dubuc and the dealership she represents. I have had issues with this dealership from the start of our relationship until today. I don’t understand the need to LIE to me and refusing to repair my vehicle. I can’t understand how they’re in business if this is how customers are treated, and if this is not their standard of treatment, why was I selected for disrespect and lies? I hope I never have to do business with this dealership again! More