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AutoNation Chevrolet Mesa
Mesa, AZ
1,376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 13, 2023
Everyone was very nice and great customer service. Jay Penn what about and beyond on anything I asked for. He is the reason we bought from AutoNation . Jay Penn what about and beyond on anything I asked for. He is the reason we bought from AutoNation . More
by Bweiss0605
Employees Worked With
Jay Penn
January 12, 2023
They are totally backed up in performing warranty car repairs. Substandard management. They need to change their service plan. Instead of making endless appointments and have the owners bring their car repairs. Substandard management. They need to change their service plan. Instead of making endless appointments and have the owners bring their cars in to get repaired and sit in the lot for days, I have a recommendation. Have the management determine how many cars their mechanics can repair in a day. Let's say they can repair 20 cars per day. Now, stop appointments once you have 20. This way the customer is satisfied that their car was repaired instead of waiting for days to get it returned to them. More
by robvalen
Employees Worked With
Joe Blow
January 11, 2023
I was scammed with the “bad credit” score. I was shown a paper, from Efron, with my name on it that showed me having a 595 credit score that lead to hours of stress while at the dealership, an I was shown a paper, from Efron, with my name on it that showed me having a 595 credit score that lead to hours of stress while at the dealership, and was told I couldn’t have this paper because it was against the law for me to keep it. I was very confused about this because I knew I had a 790+ credit score. During finance I was told I would have high interest rate due to this “low credit score” and was pushed for 45 minutes to purchase the extended warranty. After saying no over and over, my wife and I were told the dealership was buying down my interest and remarkably we were able to keep payment at original cost and also get the extended warranty. My wife and I asked over and over to see my credit score again but was denied over and over. We were told because of my wife’s good credit we barely were able to get a high interest rate. After leaving dealership I received a phone call from a “manager” saying they had mixed up the folders and my credit actually was a 800. This involved hours of stress thinking I had identity fraud happening. My family HAD bought 2 new vehicles and 5 used vehicles from this dealership in past several years, but can promise you I will never buy from autonation Mesa at superstition springs EVER again. I was also told my windshield would be replaced beginning of week and have yet to get a call from the service manager as told by Efron I would. More
by Mhatho
Employees Worked With
Enron Chavez, Brandon bryant
January 11, 2023
Problem from initial purchase. Not impressed with sales or finance department. They rectified that. Leak in tire since day one. Took it in for repair and was told they couldn't rep Not impressed with sales or finance department. They rectified that. Leak in tire since day one. Took it in for repair and was told they couldn't repair it, buy a new one. We went to Discount tire a.d they fixed it. Not impressed with service either. More
by carmellamongold
Employees Worked With
Service
January 10, 2023
Turned my Vette in for a leak at the forward right wheel area. Mr. Riley got back to me in less than 4 hours to inform me that they had discovered the problem but that they would have to order parts and to area. Mr. Riley got back to me in less than 4 hours to inform me that they had discovered the problem but that they would have to order parts and tools for the repair, which would take awhile. He informed me that I could pick up the car and take it home where it would be safe, sound and garaged instead of staying outdoors on the dealership lot for 5-10 days. Excellent handling of my situation and great communication from a very attentive service rep. Hopefully the final repair is managed in the same fashion. More
by John Oleksey
Employees Worked With
Mike Riley
January 06, 2023
Did not receive an estimate of cost before service. Service order said I requested an inspection. I did not. There was no estimate of time for the repair. There were no updates during the service until Service order said I requested an inspection. I did not. There was no estimate of time for the repair. There were no updates during the service until I caught my service advisor. This was 4 hours after my service scheduled time of 7:00am. I took the shuttle home and was able to return at 2pm for my car. This was not the fault of Thomas(sevice advisor). The dealer has the service advisors act as cashiers. I made my appointment 2 weeks in advance and took the first time for that day. If I wasn't first for the service I requested, then that should have been stated in the service confirmation. Every good business knows that good customer service is when the estimated time is longer than the actual time, the customer is happy when its done earlier than estimated. Management needs to create service time averages and clearly communicate that information during the service request confirmation. More
by flagstick911
Employees Worked With
Thomas Muccilli
