AutoNation Chevrolet Mesa

After giving my specific contact information, it took them 3 days to contact me. This is after I left 6 messages, several to Barry Miller, 1 to Brooklyn and 2 to Robert Adam’s (who was given my contact i them 3 days to contact me. This is after I left 6 messages, several to Barry Miller, 1 to Brooklyn and 2 to Robert Adam’s (who was given my contact info). I had to find a way to get to work, even though I was told someone would contact me about my car and if it took longer than 24hrs, a car would be provided to me. When I was finally contacted on Monday (drop off was Thursday at 1130a) I was transferred to a voicemail. Called back to speak to Brooklyn and was given the info that my car would be ready. Robert contacted my wife, not me, and was told that the repair order was left in Mikes name when it was written instead of in his name and therefore did not see to update me. What happened? I spoke to Robert, not someone named Mike. I gave Robert my info, not someone named Mike. Robert dropped the ball, he failed to keep a customers documents in order and therefore caused me an inconvenience. I entrusted AutoNation Chevrolet with my vehicle and to contact me regarding issues with my vehicle. They did not. Brooklyn was the only one to return my calls. If Barry Miller isn’t going to return phone calls, then why was I left to leave voicemails for him when I called to inquire about my service updates? If I was able to go to a mechanic and have my warranty valid with them, I would have. Or if there was another AutoNation dealership, I would’ve gladly taken it there. Next time I need my vehicle taken care, I will be better prepared next time and make sure the service advisor that is taking my vehicle has the correct info and then have it repeated to me. And hope he won’t lose it or give it to someone else when they are 24hrs behind on servicing their customers. I had my tires rotated too. I had to take my car into Discount Tire to have the tires “re-learned” so the computer/dashboard would know the location of the tires. I was under the impression this would’ve been done by the service dept when they rotated my tires. All in all, this was not an enjoyable experience. Me and my family have bought 3 cars from this dealership. We take them to get oil changes and get servuced. Trusted the process. This time, the trust has been damaged. More

Took my Chevy Tahoe in for an oil change because it is a diesel and needs a special filter and oil weight. Robert, the Service Advisor at AutoNation Chevrolet in Mesa was very cordial and got me in and out diesel and needs a special filter and oil weight. Robert, the Service Advisor at AutoNation Chevrolet in Mesa was very cordial and got me in and out of there within an hour and a half. More

A very pleasant experience. The staff was professional and helpful. I had a recall done on my 2007 Corvette. I will be going back. The staff was professional and helpful. I had a recall done on my 2007 Corvette. I will be going back. More

Cory the salesperson was very helpful throughout the ordering and the buying of the truck. He even checked in to see if I was satisfied with the purchase. ordering and the buying of the truck. He even checked in to see if I was satisfied with the purchase. More

Making the appointment was easy and confirmation email was received. I received a reminder the day before which was helpful. Upon arrival I was greeted immediately and the check in process was quick. Wh was received. I received a reminder the day before which was helpful. Upon arrival I was greeted immediately and the check in process was quick. When I received the call that my truck was rrady I let them know i would be there in 15 minutes and the lot person was bringing my truck around when I arrived. Overall one of the better auto service experiences i have had in many years. Good service is a thing of the past so i will be back. More

Johnny was informative from the beginning, Called me with questions and issues found, and had my Tahoe ready when I got there for pickup. Will use Johnny everytime I go in for a service. Thanks Bro! questions and issues found, and had my Tahoe ready when I got there for pickup. Will use Johnny everytime I go in for a service. Thanks Bro! More

My Service Advisor Thomas Muccilli is very professional and friendly. He always explains every situation to me carefully so that I am able to understand. and friendly. He always explains every situation to me carefully so that I am able to understand. More

was very pleased with the prompt service. They did not make me purchase a service that was not needed. Very much better than other dealers I have been to. They did not make me purchase a service that was not needed. Very much better than other dealers I have been to. More

Robert Adams, service advisor, was excellent. Service was completed in the promised time. Robert also helped me understand my maintenance agreement. Facilities are great! Service was completed in the promised time. Robert also helped me understand my maintenance agreement. Facilities are great! More

As always service was great! I appreciate everything that AutoNation Chevrolet does for me and my vehicle I appreciate everything that AutoNation Chevrolet does for me and my vehicle More