AutoNation Chevrolet Mesa

Buying process was fairly quick, sales gal was great. Finance guy was a bit pushy with extended warranty pitch but was just doing his job. Finance guy was a bit pushy with extended warranty pitch but was just doing his job. More

Great, except the drop off process. Nothing in any email communications prior to service indicated exactly where to drop/park your vehicle. After asking a technician where we should par Nothing in any email communications prior to service indicated exactly where to drop/park your vehicle. After asking a technician where we should park and who to leave the keys with, we were asked, “who was our advisor”. Well, if the email would have told me, I could have told them. This is a problem with their service department. More

Very helpful service writer. Donald was great. Took great care of me and kept in touch during the whole visit Donald was great. Took great care of me and kept in touch during the whole visit More

Mike in service was great. He got my Camaro in and replaced all her original emblems with blacked out emblems. I love Fireballs new look! He got my Camaro in and replaced all her original emblems with blacked out emblems. I love Fireballs new look! More

Vincent Anselmo was a disappointment. When we met him, he acted friendly, caring. However, two days later I was told that my Credit Union would not be the financial co. that would fund m When we met him, he acted friendly, caring. However, two days later I was told that my Credit Union would not be the financial co. that would fund my loan, he called me and told me the reason why and that he would send me the paperwork right the way. I call him back every day after that, even went to the dealership and I was told he would call me back the next day, but he didn't. So, I whole week and a half went buy and he didn't call me back until I told the salesman that I would contact the general manager. Until then, he call me back in a very rude tone and said he didn't understand me. Bottom line, he makes no effort to contact me in person and I told him, that if he didn't get my financial done then I want to do it through my CU with their car care package. After waiting for a week and not hearing from him, I went to see the finance director of autonation Chevrolet and they were all in meetings then after 30 mins. I was told to they were going to be in another meeting and to wait there. However, I left and told an officer I would ask them to call me back. I never got a call back. On Saturday and Sunday And today Monday I called and left message even for Juan Bermudez and nobody is calling back. Two weeks later I called the salesman and he told me that my finance was okay, and I didn't have to worry anymore. Yet, nobody told me who may financial company is. A month after I purchased the vehicle, I still have no information on what is going on with my financing. The whole finance department never called me back and never cared. Don't go there. More

Russell was great to work with. I would highly recommend Auto Nation to family/ friends I would highly recommend Auto Nation to family/ friends More

Understand, care, prompt, get job done i. S timely manner response well , like him well S timely manner response well , like him well More

It was horrible to have to wait 2 hours to get an oil change!! If they are that busy, then they need to start scheduling the appointments further apart!! Also, there was no shuttle so we had to sit the change!! If they are that busy, then they need to start scheduling the appointments further apart!! Also, there was no shuttle so we had to sit there for the entire time!! More

Was told it would be a 2 hour wait; turned out to be approximatel 2 hours and 45 min due to having to order the part: which was ok with me. But after 2 hrs and 30 min; I ask someone to check on my car. approximatel 2 hours and 45 min due to having to order the part: which was ok with me. But after 2 hrs and 30 min; I ask someone to check on my car. He came back with information regarding some else's car. I said I only brought it in for windshield wiper recall. He rechecked and said it was about ready. More

Dind not acknowledge me as a customer when I was waiting patiently outside the booth for my scheduled appointment until I started asking for help and then when I did find the sales representative the servic patiently outside the booth for my scheduled appointment until I started asking for help and then when I did find the sales representative the service that was done to the vehicle put me in a bad situation!!!!!!!!! More