AutoNation Chevrolet Mesa

The sales guy, Pete, was very courteous, responsive and helpful, but didn’t inform me that my credit would be run 7 times when I filled out the application. I would have appreciated it if I was forewarned helpful, but didn’t inform me that my credit would be run 7 times when I filled out the application. I would have appreciated it if I was forewarned or if he set expectations of how their dealership ran things. The finance manager, Dallas, was semi-civil, but in every interaction and communication with him, he spoke to me in a harsh, annoyed tone and manner that made me feel like he did not want to help me or that I was a bother when I asked questions or had a concern. He rushed the conversation, took his time responding back and always seemed grumpy. At first, I thought he was just having a bad day, until every communication after the first one, I realized he’s just not a nice person. I would definitely not work with him in the future or recommend he not work in a customer facing environment. Lisa, another person in the finance department, was AMAZING! She was quick to respond (both over the phone and via email), kind, explained things clearly, and was such a pleasure doing business with. Chevy AutoNation is lucky to have an associate like Lisa. Because she made me feel like a valued customer, I wouldn’t write-off their business completely. I just would never want to work with Dallas again or recommend that people avoid him altogether. More

Bought a 2020 Blazer, my salesman, Doug Bonham is amazing knows his cars, and awesome to work with! We will continue to buy our cars and trucks from this salesman. knows his cars, and awesome to work with! We will continue to buy our cars and trucks from this salesman. More

Issues with OnStar and the Chevrolet Owner website I am having serious issues with my cruise control "triggering" a hard acceleration event using the OnStar "Smart Driver" program I am currently enroll I am having serious issues with my cruise control "triggering" a hard acceleration event using the OnStar "Smart Driver" program I am currently enrolled in. OnStar is "looking into it" now that I have informed them of the issue. I had to bring my Chevy Bolt ( 2019 Premier ) into the dealership to verify the vehicle was working properly. I am hoping that this issue is soon fixed and I no longer get any "hard acceleration" events just by using the cruise control. Other issues I am trying to get resolved are the Chevrolet Vehicle website that shows the daily miles driven is not even close to the actual miles I am driving. Hopefully this review will bring some attention to that issue as well. Nothing worse that having all this tech and it does not work correctly. This in in no way the dealerships fault, but that of GM and OnStar not working together as they should for a smooth end user experience. I love my Chevy Bolt, and I only hope my alert to these issues here brings a quick resolution to them. I traded in my 2012 Toyota Prius for the 2019 Chevy Bolt Premier. Until you drive a Bolt, you do not know what you are missing. Fun to drive, easy to park and almost no maintenance to worry about. I highly recommend having a level 2 charger at home before buying any EV. Level 1 charging is way too slow. Also, make sure it had the DC Fast Charger or you will also be sorry for mot having that... More

Outstanding dealership with excellent service all around I purcased a vehicle in 2014 and had a great experience with AutoNation Chevy. I returned to purchase another. My salesman for both purchases is Rober I purcased a vehicle in 2014 and had a great experience with AutoNation Chevy. I returned to purchase another. My salesman for both purchases is Roberto Reyes. Roberto is a gentleman, he listened to what my needs were, he's not pushy, didn't try to put me in a vehicle I didnt want. Roberto found the vehicle I wanted. Roberto is the reason I returned to purchase my 2019 Silverado. Roberto takes the time to explain everything about your vehicle. During the purchase I met Lisa Kuchta, I'll call her the financing guru. Again Lisa listened to my needs and put my needs first. She got me the best rate, explained eveything I needed to know about the financing and warrantee. When I was here I felt like I was family. I would reccommend them to you if you're looking to buy a car or truck. More

Great Customer Service with a Satisfaction Honestly, we were treated very well with respect and there was no pressure. They showed concern of my important needs for the vehicle that I was looki Honestly, we were treated very well with respect and there was no pressure. They showed concern of my important needs for the vehicle that I was looking for and helped me find the right numbers to my budget. I do recommend them and will be coming back for my next car soon. More

CPO Headaches Bought a certified preowned vehicle here last week on the 4th of July. The vehicle seems nice, but that’s where the positives end. First off, I was dr Bought a certified preowned vehicle here last week on the 4th of July. The vehicle seems nice, but that’s where the positives end. First off, I was driving from over two hours away and I was constantly emailed and called to see if I was going to make the appointment. The salesman said other people wanted to purchase the vehicle that very same day, which may have been the case, but I doubt it because it had been for sale for several weeks. The purchasing process went well enough albeit quite long (even though we paid cash). After we were handed the keys, the real problems began. Note: the salesman did no kind of final walkaround or vehicle orientation. If he had, maybe he would have noticed some of the issues. First of all, when I got in the vehicle, I noticed a strong smell of brake cleaner (our salesman took the car to be detailed while the paperwork was sorted in the finance department). The detail team must have dumped brake cleaner somewhere in the cabin of the vehicle or used an excessive amount to clean something. There shouldn’t have been an odor in the car if they were using it properly. There was another immediate problem when we received the car after purchase: the “Service Airbag” light mysteriously appeared after the detail team had done their due diligence – the light was not on during the test drive. They must have carelessly damaged the airbag component under the front passenger seat (as later diagnosed by another dealership, the airbag system has been disabled for nearly a week – a MAJOR safety concern). We came back to the dealership about an hour later after seeing the light was not a fluke. When we got to the dealership, we were informed that our salesman had gone home, the service department had gone home, and that we were welcome to bring it back in the morning. This was not an option as we both had work in the morning and live two hours away. Two days later, we took the vehicle to a local GM dealership to have the airbag problem diagnosed. The service department was unable to find the certified preowned warranty in the system (more on that later). After looking at the vehicle, they determined that the airbag component had been damaged somehow, no doubt by Autonation’s detailers. The service department had to order the part and we still have an unsafe vehicle to drive. The Tucson service department has tried multiple times to get in contact with someone at Autonation to verify the certified preowned warranty. No one is taking responsibility to register the vehicle in the warranty system. If the system is not updated, the GM dealership in Tucson had promised to cover the cost of the repair even though it is Autonation’s fault. More

Everything handled as promised My pickup had very slow oil leak requiring new sealant around top of oil pan. They got some help with the bill from Chevrolet since I was only one mo My pickup had very slow oil leak requiring new sealant around top of oil pan. They got some help with the bill from Chevrolet since I was only one month out of warranty and we’ll under the mileage warranty. The final invoice was less than quoted . . . . an infrequent but pleasant surprise. My truck was ready when promised. It was a good day! More

Did not fix the issue Tail lights still not working My first time here and my car still has no tail lights. Paid a diagnostic fee for no service. I even took it back a 2nd time and no sooner than I got My first time here and my car still has no tail lights. Paid a diagnostic fee for no service. I even took it back a 2nd time and no sooner than I got home they were out again More