AutoNation Chevrolet Laurel

I must commend the friendliness and service we received from Farid Saidi in leasing our new 2022 Equinox. He was fair, was not pushy and he did not play "the game." He was upfront about everything and ma from Farid Saidi in leasing our new 2022 Equinox. He was fair, was not pushy and he did not play "the game." He was upfront about everything and made the entire process a good experience. I'm afraid I didn't get the name of the gentleman who approved our lease, but he was direct and talked to us straight up without any hard sell. It was equally easy and pleasant working with Travis to get all the financing paperwork taken care of. This was easily one of the best new car experiences my wife and I have experienced in a long time! Steven Springer Silver Spring More

AutoNation Laurel is always my go to choice for both buying and servicing a vehicle. My 2013 Traverse was having an intermittent problem with the AC where it would only blow warm air. My service rep, Jo buying and servicing a vehicle. My 2013 Traverse was having an intermittent problem with the AC where it would only blow warm air. My service rep, Jose Ramirez-Lara did a great job keeping me informed of the diagnosis and suggestions for repair. The communication could not have been better! Jose listened well and conveyed all the symptoms of the problem to the tech. Both the blower and the evaporator were replaced. This was a labor intensive job so it was expensive but I think the price was fair. Since this was only happening occasionally it may take a while for me to be certain that the problem has been fixed. More

Excellent service great team good great teamwork and reliable staff great vehicle in very good condition reliable staff great vehicle in very good condition More

Always great service from the team, prompt service and always able to get the job done. Thanks! always able to get the job done. Thanks! More

This was probably the best car buying experience I had. They answered all my questions and concerns, got me squared away with the financing and I left with the car I wanted. They answered all my questions and concerns, got me squared away with the financing and I left with the car I wanted. More

I went to service a check engine light, made an appointment for 8 am, got there at 7:45. Around 11:30, getting tired of sitting, I walk around the service lot to see my truck sitting outside with n appointment for 8 am, got there at 7:45. Around 11:30, getting tired of sitting, I walk around the service lot to see my truck sitting outside with no one working on it. Went back to the service desk to ask why? The service rep went back to find out and comes back to tell me that the code was a cold start error and I would have to bring it back overnight to duplicate the error??? After 3+ hours I had to find my vehicle to get this information??? Terrible More

I dropped my vehicle off on Monday about 9:00am for a 10:00am appointment. I had no communication about the status until about 1 hour before they supposedly finished the work. I believe communication n 10:00am appointment. I had no communication about the status until about 1 hour before they supposedly finished the work. I believe communication needs to be improved because another customer was complaining to me about a similar problem. The customer is not always right but the customer is always the customer. More

My 2011 Malibu with 225,000 miles engine light came on and I drove to the closest dealership. I knew I would need a new car but was trying to hold out. The service person told me that with the miles if th and I drove to the closest dealership. I knew I would need a new car but was trying to hold out. The service person told me that with the miles if the technician had to do an extensive diagnostic it could be expensive to fix and wouldn’t recommend. He called a couple days later to advise of the problem, cost and it would be resolved to give me more time. He didn’t tell me there’s a chance the fix would result in my engine light staying on and there’s a chance the problem would not be resolved. I picked up my car and drove home about 10 minutes away and was going to go to the store when I noticed the engine light on and it makes now the same sound that I’m concerned any moment the car will stop running. I wasn’t given the information I needed which is this repair might not completely fix the problem before they took my almost $2000. I need for someone from management to call me as this is unacceptable. I may need to get legal counsel because I was taken advantage of. I worked for GM and has been a GM customer for over 20 years and this is the worst experience I’ve had. Deborah Y. More

Had a Great experience. Service advisor was very helpful. Highly recommend using them for their service expertise! Service advisor was very helpful. Highly recommend using them for their service expertise! More

Take care of my vehicle and a very short amount of time Wow very good Wow very good More