AutoNation Chevrolet Gulf Freeway - Service Center
Houston, TX
461 Reviews of AutoNation Chevrolet Gulf Freeway - Service Center
Sales and finance were all great to deal with, thats why i am leaving two stars instead of one. But, their service department is horrible. I have a recall on my Silverado that I know for a fact can be compl i am leaving two stars instead of one. But, their service department is horrible. I have a recall on my Silverado that I know for a fact can be completed in an hour (went with my buddy to have his done 2 weeks ago), when I called to make the appointment I was told 3 to 4 hours so I made the appointment. I took off work early to get it done. When I got to the service department he (Amir) said they would need me to leave my vehicle for three days. I explained that I was assured when I called that I would not have to leave my vehicle, I need it for work, he laughed at me. Very unprofessional and rude, I will not be doing any kind of business with Autonation again. More
Dealer took care of the repairs under the Pre-owned Certified Warranty program, even though the vehicle was purchased at a different AutoNation location. The repair took a little longer than expected Certified Warranty program, even though the vehicle was purchased at a different AutoNation location. The repair took a little longer than expected because parts had to be ordered. More
Gary was like extremely helpful and compassionate. He went above and beyond to help me get my truck back. I am so thankful he was my Service person. Knowing there are good people that still care means He went above and beyond to help me get my truck back. I am so thankful he was my Service person. Knowing there are good people that still care means a lot to me. If you read this Gary, thank you so much! More