AutoNation Chevrolet Gulf Freeway

I purchased a 2018 Honda Pilot on Feb 21. My sales rep was Victoria. I have to say that the initial purchase was one of the least stressful car buying experiences I’ve ever had. Victoria had My sales rep was Victoria. I have to say that the initial purchase was one of the least stressful car buying experiences I’ve ever had. Victoria had the vehicle ready for a test drive and had my vehicle appraised at the same time. I already owned a pilot (just upgrading) so instantly knew the vehicle was right for me. Victoria presented me with the dealer offer (trade in allowance/average rate/etc.). After I presented my preapproval rate she was able to work with her management team in order to match. Huge time saver because I could now deal directly with the dealership and keep everything in house. Next came Finance. Here I was assisted by Ricardo. Ricardo was also very professional and not pushy at all. I’ve had some bad experiences with Finance teams. I understand it’s part of their job to sell warranties, but if you push to hard the customer will feel uneasy and end up not purchasing anything. Ricardo explained all of my options clearly and in the end I purchased a 60k mile extended warranty for that piece of mind. I was not able to leave the dealership with the new vehicle because my trade in had an aftermarket hitch that I wanted to keep. It was unfortunate that the dealership wouldn’t take it off for me (4 bolts). Needless to say I had to come home (45 minutes away) and remove it myself. Once again Victoria to the rescue. She was gracious enough to deliver the new vehicle to my house. She pulled up just as I had finished removing the hitch. That same day my wife took the vehicle for an errand and had an unfortunate incident. It was a sunny day so she pulled down the driver side visor (while driving on the highway) and the visor completely came off. Lucky for us she was able to avoid getting in an accident. I immediately notified Victoria. The visor was a issue that had supposedly been repaired prior to the sale. Knowing this I took it upon myself to verify that all of the repairs that I was assured of were completed. The vehicle had new tires ✅ engine air filter ✅ new wipers ✅ cabin air filter - this was new but it was installed upside down (unacceptable). So Victoria again agreed to pick up the vehicle to have the visor repaired. Keep in mind this is all within the first 2 days of ownership. So much for the 250 mile/5 day return policy. The vehicle was returned the same day with all repairs completed/checked. My biggest issue is that I sent emails to the sales manager and the GM regarding my issues and I did not get a reply. I think management should be a bit more client focused (i.e. Victoria/Ricardo). I understand there is a bottom line but without customers you don’t have a business. All I expected was a call back to ensure that my concerns were being dealt with and an apology for the inconvenience. I rated the dealership 4 stars thanks to Victoria and Ricardo. I hope to do business with auto nation again in the future, but hope to experience better client service from the management team. You are quick to introduce yourself when the client first gets there but after the sale we are just another number. It shouldn’t be that way. Thank you for my new vehicle!! More

Amirata thank you for the quickness, no hassling at all straight to work. i didnt expect to get my vehicle back that fast, but again thank you and i will always come back to autonation chevy cuz its better straight to work. i didnt expect to get my vehicle back that fast, but again thank you and i will always come back to autonation chevy cuz its better cuatomer service than that other place near me More

Office was crowded, overall process took way too long. Could improve on time after vehicle was selected. Explained everything well. Could improve on time after vehicle was selected. Explained everything well. More

Excellent customer service was helpful from purchasing to servicing my suv. Would highly recommend. Thanks! servicing my suv. Would highly recommend. Thanks! More

I’ve always been impressed on how well they treat me and my car. Good people. my car. Good people. More

Star is the best I love the services how nice she was the other employee the sales manger awesome place and I also love my new Impala other employee the sales manger awesome place and I also love my new Impala More

The staff is always attentive, polite, knowledgeable and caring. This is why I will continue to be a returning customer! caring. This is why I will continue to be a returning customer! More

The whole team AutoNation Chevrolet was very helpful. Darryl Smith Jr helped me pick the perfect truck. The sales floor manager and finance manager went above and beyond for me to be satisfied with my pu Darryl Smith Jr helped me pick the perfect truck. The sales floor manager and finance manager went above and beyond for me to be satisfied with my purchase. More

Vehicle was damaged when we got there unknown to Whitney it was repaired immediately the staff was very friendly and we would recommend this dealer to anyone it was repaired immediately the staff was very friendly and we would recommend this dealer to anyone More

Very efficient and knowledgeable about inventory. Delivery was on time and presentation of operating our car was very pleasurable. Christian took his time to make sure he explained and answered all Delivery was on time and presentation of operating our car was very pleasurable. Christian took his time to make sure he explained and answered all of our questions. We will recommend family and friends to Contact Mike and Christian in their next car purchase. More