AutoNation Chevrolet Gulf Freeway

My recent service at AutoNation Chevrolet Gulf Freeway was absolutely better than ever! James Dekohary (Jay) has been my service advisor nearly 3 years, if not more. After my check engine light came on, I was absolutely better than ever! James Dekohary (Jay) has been my service advisor nearly 3 years, if not more. After my check engine light came on, I decided to make an appointment however, AutoNation Chevrolet Gulf Freeway service department was backed up for about maybe 2 to 2 .5 weeks with no loaner vehicles available. So... my smart butt took my car over to Sterling McCall.. Not only did Sterling McCall charge me "3" diagnostic fees for a check light and a door latch issue, but they also misdiagnosed my 2016 Camaro, 8 speed with a code which said that I needed to replace the ECM (Engine Control Module approx:$1011.55; excluding the diagnostic fees). After waiting nearly 2 months for the ECM due to being on back order, I called Chevrolet headquarters to see exactly why this part had been on back order for so long. Headquarters informed me that the ECM had and still is actually IN STOCK in Houston at 2 different Buick dealerships, as well as Reno wearhouse (stock on hand) Denver wearhouse (stock on hand); therefore the service advisor at Sterling McCall failed to locate the part as well. I called over to AutoNation Chevrolet Gulf Freeway and got a hold of my regular service advisor Jay. I informed him of the situation with Sterling McCall, and that I'd located the ECM at Beck & Masten Buick GMC North. Jay explained that I could go and get the part and put it on, and the car doesn’t need the part, then I'll be stuck with that part because it's an electronic. Jay said, so that we don’t jeopardize getting a part that I'd be stuck with and possibly don't need, he suggested diagnosing the car, and then figure out what it needs, and go from there. He didn't feel comfortable going off someone else diagnosis, even though it was diagnosed by another Chevrolet. He also stated that if I wind up needing the part, he can pick the part up from Beck & Masten Buick GMC North. That way the part and the service will be covered under a two year warranty and the (ONE TIME) diagnostic fee would be included in the repairs. He notified me that the car would be with them probably 3 or 4 days or by the end of the week; if it was ok with me. Jay advised me to bring my car to him, diagnose the car, and if that’s the part that we need then he will get the part and get me rolling again . After Jay ran the diagnostics, the code came back as P3400. Jay called GMC tech line because the car had a data circuit issue going on. GMC tech line informed Jay that there is a technical services bulletin on the Camaro that stated that the code is an ECM problem. HOWEVER, GMC tech line also stated that the bulletin does not apply to my vehicle because my car is an 8 speed transmission, and not a 6 speed; so the bulletin does not apply to my car. After researching and reading up on this problem with General Motors, Jay said that they believed that there’s two control solenoid which control the fuel management; explaining to me how the vehicle goes from 4-cylinder to 6 cylinder to 8; that there’s a problem in that system, and that it needs both of those control solenoids. Jay explained that he needed to replace both of those solenoids and then retest, and then see if the code clears. Jay said that upon checking one of the solenoids, the connector crumbled; which is not too uncommon due to being old and brittle. (so there definitely was a problem with one of them for sure) Jay felt that’s what was setting off the code. Jay also notified me that he just wanted to leave an open door that there’s possibly an underlining issues or something else could be going on once he replaces the solenoids if tested and the code doesn't disappear. That’s why hes wanting to visit and explain everything to me because they had GM tech line involved bc it had that P3400 code, and that the bulletin does not apply to this vehicle on an ECM and when they tested the ECM it tasted good, but, it could be an underlying problem. This why he wanted me to just be prepared for that (I really appreciate that 100%) Turns out all the car needed was the two solenoid and not the ECM. Had it not been for Jay running a thorough diagnosis and following up with Chevrolet Tech Line about this issue, I would have been out the pocket thousands of dollars with a part and repairs that I actually did not need, and more repairs and expenses. Jay is and has always been very honest, time conscience, very thorough, and communicates very effectively. His knowledge and skills are absolutely impeccable. At this point, I really don’t trust anyone else to service my vehicle; at all. If Jay was to ever leave AutoNation Chevrolet Gulf Freeway service I'd absolutely be going with him 100%. He has always done right by me. May God bless this man with a raise! I can rest assure that after this nightmare of dealing with another Chevrolet service department, I will definitely be more patient and just wait it out with whatever delays AutoNation Chevrolet Gulf Freeway may have. More

Great service. Always get taken care of and back on the road in a timely manner. Always get taken care of and back on the road in a timely manner. More

Andres was very helpful in explaining the problem on my car, and very commutative he kept me updated all the time. car, and very commutative he kept me updated all the time. More

Very little wait time to get written up. Service writer Will Lopez was very attentive. Service is great, but the last two times I have had my vehicle in for service the paper mat along with Service writer Will Lopez was very attentive. Service is great, but the last two times I have had my vehicle in for service the paper mat along with the mirror tag were left in the vehicle. The mechanic or valet left dirt marks in the cab. I know these are minor issues, but a reflection on the workmanship of either individual. Nothing here to keep me from going back for service. All around good job. More

Great service. Took my car for an oil change and breaks, and staff were great. They took my car in and shuttled me home. Called me to let me know my car was ready a Took my car for an oil change and breaks, and staff were great. They took my car in and shuttled me home. Called me to let me know my car was ready and sent the shuttle to pick me up. More

They are always fast and friendly. Very professional, excellent customer service. The waiting area is always clean and they have water for you while you wait. I love AutoNation Chevrol Very professional, excellent customer service. The waiting area is always clean and they have water for you while you wait. I love AutoNation Chevrolet Gulf Freeway. The sales team is amazing and the service department also. Thank you for taking care of all my needs. More

Great Service on my vehicle and always excellent customer service for a great price. Clean waiting area with refreshments. service for a great price. Clean waiting area with refreshments. More

Excellent sales support from Brent. Fast negotiation and was able to swing an amazing deal. Communication was awesome and no gotchas, last minute changes, or misunderstanding. Deal Fast negotiation and was able to swing an amazing deal. Communication was awesome and no gotchas, last minute changes, or misunderstanding. Deal was exactly as discussed. Third great experience in a row - will definitely continue to purchase my new vehicles from AutoNation. More

Great sales person, fast service and very patience with me. Made me feel appreciated, willing to do business with me. me. Made me feel appreciated, willing to do business with me. More