AutoNation Chevrolet Gulf Freeway

Great experience! Juan Bahena really listened to what I wanted and showed only what met my needs! Christian Castro did great getting my financial needs met. I highly r Juan Bahena really listened to what I wanted and showed only what met my needs! Christian Castro did great getting my financial needs met. I highly recommend the Gulf Freeway location! More

Sales man was nice and easy to talk to would recommend any of my friends to this location any of my friends to this location More

The service writer Andre's was very helpful and the service was great and fast. service was great and fast. More

I couldn't be happier with my experience. It was so fast and everything went smoothly. Jay Dekohary went above and beyond to make sure everything was taken care of. It was so fast and everything went smoothly. Jay Dekohary went above and beyond to make sure everything was taken care of. More

I'd give this dealership a zero if possible. After an exhaustive search online. I found a used Toyota Tacoma for my son. I contacted the dealer, Auto Nation Chevrolet Gulf Freeway via phone an After an exhaustive search online. I found a used Toyota Tacoma for my son. I contacted the dealer, Auto Nation Chevrolet Gulf Freeway via phone and was told the truck was available. A little back and forth about having the truck shipped to me and I agreed to purchase the truck. I signed the dealer sheet outlining the price of the truck including shipping and sent it back. It was received and the salesman, Christian Hernandez, confirmed receipt and asked for my driver's license and another form of ID to proceed. I sent it immediately. Since I was using USAA auto finance for the deal and I'm out of town, Mr. Hernandez said I needed to go to a local auto nation to sign the paperwork. I told him where and when I would go (which was within 24 hours of him telling me this). I arrived at the Auto Nation local dealer, and phoned Mr. Hernandez to say this auto nation didn't have the paperwork. He indicated he would send it over shortly. I even had their finance manager talk to Mr. Hernandez on how best to send the paperwork over so he could expediate the paperwork once he got it. I went to run a quick errand while I waited on the paperwork (because who wants to sit in a dealership) and about 20 minutes later, I get a text from Auto Nation Gulf Freeway, Mr. Hernandez salesman, that says "turns out someone this morning from another ford store down the road sold the Tacoma to a customer in house". So what Mr. Hernandez is saying, 1. I never valued you as a customer. 2. I didn't care whether you wanted to buy the car or not. 3. and that this promise they stick on their website is worthless: "To be an industry leader, you have to do the small things in a big way, and they've all added up to the highest reputation score in auto retail for AutoNation. We are America's most admired automotive retailer, with the most J.D. Power Dealers of Excellence in the country. It's all because our Associates deliver a Customer experience beyond compare. That means you can always count on AutoNation to take care of your needs, whether you're buying a vehicle or servicing the one you have. After all, the small things make the difference between a good visit and a great one." Or the difference between a happy customer and one that is mad as xxxx. Sorry for the long review, but customers need to understand who they are dealing with and how salespeople feel about making and keeping customers happy. Unfortunately, Mr. Hernandez and Auto Nation Gulf Freeway failed and have lost my business not only with their dealership but auto nation as a whole. Do better Auto Nation Gulf Freeway, do better Mr. Hernandez. More

Excellent service good job happy with the service service be back for the next oil change be back for the next oil change More

AutoNation has the best employer, Mr Gary, he went beyond and above to get my car fixed and also to lend me a loaner for a day! They need more employers like him! and above to get my car fixed and also to lend me a loaner for a day! They need more employers like him! More

Excelente servicio y representantes me encantó como me trataron gracias por tener representantes así de amables trataron gracias por tener representantes así de amables More

Efficient, convenient, friendly, nice clean waiting area, knowledgeable service advisor, a a a a a a knowledgeable service advisor, a a a a a a More

Referred by Buick to your facility for service. Service writer could not have been more helpful Service writer could not have been more helpful More