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AutoNation Chevrolet Coral Gables - Service Center
Coral Gables, FL
229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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229 Reviews of AutoNation Chevrolet Coral Gables - Service Center
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February 05, 2022
Hice cita para un cambio de aceite a las 7:30am y la espera fue de 2 horas al final tuve que levantarme y preguntar si ya habian terminado ya el carro estab listo pero el papel se habia quedado en otro espera fue de 2 horas al final tuve que levantarme y preguntar si ya habian terminado ya el carro estab listo pero el papel se habia quedado en otro vehiculo y el duenio del vehiculo se lo trajo al muchacho que me estaba ayudando menos mal que la otra persona fue buena en regresar el papel junto con la llave, un descuido total del mecanico, despues tuve que esperar por un ticket que ellos dijeron que la persona que hacia eso no estaba es primera vez que me pasa esto, he comprado dos vehiculos en este dealer y nunca habia tendio mala atencion hasta ahora, no se si es porque era un Toyota el que estaba llevando el primer cambio de aceite lo hice tambien alli mismo. More
by AthenasCa
Employees Worked With
Employee not listed
January 25, 2022
My experience was with Jorge Garcia, service advisor. He was knowledgeable, accomdating, and professional. I would recommend him without qualification. was knowledgeable, accomdating, and professional. I would recommend him without qualification. More
by rspa111
Employees Worked With
Jorge Garcia
October 07, 2021
Took my truck in for service I paid when I purchased my car which includes oil change and tire rotation. Oil change was done and was told tire rotation had been done as well and I realized tire rotation wa car which includes oil change and tire rotation. Oil change was done and was told tire rotation had been done as well and I realized tire rotation was never done waited over 5 hrs for service and was lied to about tire rotation More
by Auniversalawnings
Employees Worked With
Frank Herrera
July 30, 2021
the service dept is garbage, no clue what the f*xx they’re doing. book appointments and then say they’re too busy. they’re on their computers face timing and don’t give a xxxx they’re doing. book appointments and then say they’re too busy. they’re on their computers face timing and don’t give a xxxx More
by ripcurl2121
Employees Worked With
“manager”
March 25, 2021
Wish I could give no stars. Mangers, service person, customer service deserves 0 ratings. Please don't go. They have no respect for customers time or feelings. Needed a loaner and put me off for a wee customer service deserves 0 ratings. Please don't go. They have no respect for customers time or feelings. Needed a loaner and put me off for a week and a half terrible service my car will never go back there. Mangers and service persons are the worst. More
by mc
Employees Worked With
Steven, Frank Herrera
April 02, 2020
Rude and extremely slow The first Service advisor was extremely rude and left me standing in the parking lot for over half an hour after our original conversation. It took me The first Service advisor was extremely rude and left me standing in the parking lot for over half an hour after our original conversation. It took me calling my selling dealer in Greenacres and talking to a service manager to get someone that took care of replacing a tire that was under warranty and I was told was in stock at the location. The total time from arrival to have a tire changed was 5.5 hours. I will add that the second guy did get this taken care of, but the service was extremely slow. My perspective comes from a history of working in Chevrolet service departments. This tire was under an Autonation warranty but took arguing to get it done. More
by Disappointed customer
Employees Worked With
Names were not given, Frank Herrera
February 18, 2019
As usual ,no good. I didn’t feel welcome and the custumer service wasn’t good. The prices are too hights out of the market place. I started to feel hesitant about recomm I didn’t feel welcome and the custumer service wasn’t good. The prices are too hights out of the market place. I started to feel hesitant about recommending this place. More
by Michel
Employees Worked With
They know.
March 16, 2018
Terrible service and repair My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealers My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealership. I will also never purchase another Chevy. I own a 2011 Chevy Cruze with under 50,000 miles. I came in last month with a coolant leak. I was assisted by a gentleman by the name of Jorge Garcia. He told me Chevys are terrible buys as they frequently suffer from coolant leaks. He checked the car and told me the leak was caused by a leaking hose. He fixed the hose and I was charged $191.85. Within 24 hrs, the check engine light came on again and advised that the car was overheating due to the coolant leak. I returned the car to the dealership. Jorge Garcia was again assigned to work on the car. Jorge check the car and told me it was a different issue causing the leak and I would not be charged for service because this issue was actually covered under the policy. I was pleasant and understanding. I returned today to pick up the vehicle. I requested my money back for the last visit to the dealership (given the coolant leak was clearly not a fixed). The cashier called Jorge Garcia, but when he answered the phone he told her he was too busy and to just tell me that I wasn't going to be returned the money. The cashier then spoke with her manager, Raul Morales. Raul came out and advised that the Chevrolet dealership would not refund the money because Chevys are known to have coolant leaks and it is normal to have another coolant leak within 24 hrs after a repair by the Chevrolet dealership. He then implied that I was lying about having a coolant leak within 24 hrs as I had not come back to the dealership the very next day. I was shocked. (Note, I still have receipts for the coolant that I had to purchase the very next day.) I had to explain to him that I work and the dealership is far away from my job. He told me he would speak to his manager Henry Pinillos. Within 5 minutes he came back and told me that Henry said the Chevrolet dealership would not return my money. Henry hid in his office and never came out to speak with me. I've never been more shocked by poor customer service. Congratulations AutoNation Chevrolet Coral Gables you made $191.85 and have lost several loyal customers today. I will continue to tell friends and family about this experience. More
by TiffanyB
Employees Worked With
Jorge Garcia, Raul Morales, Henry Pinillos
