AutoNation Chevrolet Cadillac West Amarillo - Service Center

I had to schedule a manufacture recall on my truck. Service writer Ann took care of me through the entire process. Offered to pick me up and take me home. I would definitely recommend this place for Service writer Ann took care of me through the entire process. Offered to pick me up and take me home. I would definitely recommend this place for automatics needs due to their excellent customer service. More

I was able to buy my vehicle from Autonation Chevy Cadillac West Amarillo with ease; however, when I had went to get my vehicle fixed due to the car jerking (plus multiple other error messages appeari Cadillac West Amarillo with ease; however, when I had went to get my vehicle fixed due to the car jerking (plus multiple other error messages appearing on the dash) this dealership took over 10 months to get my vehicle in to get fixed. When I first took my vehicle in, it took them over 10 hours JUST to do the diagnostic. Then, I was told that I would be contacted within a week to schedule a time to get my car fixed (keep in mind that I live 2 hours away from Amarillo). Well, two weeks had passed, and I had not heard a single thing back from the dealership, so I called them and was told the parts still weren't in and that they would call me when they got in. I started calling about every week for 3 months to no avail. I had gotten a new phone, so I lost the phone number directly to the dealership; however, I still had the same phone number that they could have called, which they did not. I finally got back in contact with the dealership after contacting corporate about my experience 7 months after the initial diagnosis. I had also contacted my warranty office for my car, and they had informed me that my initial claim had been closed by Autonation itself. When I got in contact with Autonation finally, I was told that they would have to reorder the parts because they were sent back. Over the next 3 months, I kept waiting and waiting for a call back... again. I then finally got in contact with another representative from Autonation who informed me that one of the parts for my car was on national backorder, and that might have been the reason I hadn't gotten a call back. I don't know why I wasn't told about the backorder because whenever I talked to the representative I've been working with since January, they just kept telling me that all the parts should be in "soon." I finally got my car into the dealership and received it back with everything being supposedly fixed which is great. I would recommend going to either another Autonation, or another dealership entirely unless you want to spend 10 months worrying if your vehicle will ever get fixed or not. More

They were able to take care of my vehicle on the same day which is rare. which is rare. More

Great customer service! I appreciate the them getting me in so quickly without an appointment and I was finished in a little over an hour, the check in was smooth and quick! I appreciate the them getting me in so quickly without an appointment and I was finished in a little over an hour, the check in was smooth and quick! More

I go to Ann Smith for my service needs. She is absolutely the best! She is always professional, courteous and knowledgeable. She listens to me and I trust her advice as to what needs to She is absolutely the best! She is always professional, courteous and knowledgeable. She listens to me and I trust her advice as to what needs to be done to my car. Ann goes the extra step to make sure everything is good with my car before I leave. If Ann can't help me right away, someone is there to greet me when I pull my car in and they are always courteous and make sure I'm taken care of. Thank you to Ann and the whole staff at AutoNation for a service well done! More

Autonation Chevrolet Cadillac West service department is the best in town. I will never go any where else!! the best in town. I will never go any where else!! More

Worked me in without appt. Friendly personnel. Left off next service sticker. Otherwise satisfactory service Friendly personnel. Left off next service sticker. Otherwise satisfactory service More

Employees in the service department were very professional and helped with any questions or concerns we had. professional and helped with any questions or concerns we had. More

While on a cross country trip I needed an oil change. The service department was great at taking care of me and my wife. We were hungry and they provided transportation to and from a restaurant. Car was The service department was great at taking care of me and my wife. We were hungry and they provided transportation to and from a restaurant. Car was ready on our return. I would recommend this dealership to anyone. More

Ann Smith is my Service Advisor and has been for many years. Ann is always professional and goes above and beyond to make sure we are completely taken care of when we need service. I will always use Ann years. Ann is always professional and goes above and beyond to make sure we are completely taken care of when we need service. I will always use Ann for our needs and recommend her to my colleagues as well. Troy was the technician that did the repairs on my vehicle. Troy came and talked with me about what was happening and what was needed to resolve the issue. Troy was very professional and a true master of his craft. Both Ann and Troy should be commended for a job well done! More