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AutoNation Chevrolet Cadillac West Amarillo - Service Center

Amarillo, TX

4.7
417 Reviews

417 Reviews of AutoNation Chevrolet Cadillac West Amarillo - Service Center

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June 07, 2024

Oil was changed and problems were corrected in a timely manner. The service department personal ( Ann Smith) was courteous and polite. She listened to me and understood my needs. More

by rbrunton1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Smith
Jun 08, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 05, 2024

Problems with oil changes. They do not put in the right oil and filter requested. Do not always fill it completely full of oil. These same problems happen over and over so we a More

by arlene.dearing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 07, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.

Jun 07, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we are deeply disappointed by your experience at Autonation Cadillac West Amarillo. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (806) 340-7656 to discuss what we can do to help.

May 31, 2024

Coby and the staff and service department At Westgate Chevy in Amarillo are very professional . Prompt and explain what you need to know about the services your vehicle Needs . More

by barry.vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
COBY
Jun 02, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi Barry, we're happy you found our staff to be so supportive during your experience here at Autonation Cadillac West Amarillo. Drive safe, and we'll see you on the road.

May 27, 2024

The service department went above and beyond while servicing my vehicle. I will gladly return in the future. More

by wes_wilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 28, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2024

I needed a repair on my vehicle and despite their service being full for the day, Nathan at Auto Nation worked me in and got my vehicle repaired the same day. Nathan and Auto Nation provided excellent custo More

by lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Feb 06, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi Lloyd, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 26, 2024

Customer service was not a good experience with the first person I dealt with. I called back and spoke with another individual who was much more helpful. More

by gaberdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melinda
Jan 28, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, thank you for taking the time to leave us feedback. We will use this as an opportunity to improve. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 01, 2024

Have a great service staff! Ann, Terry, Coby all take good care of their customers. Courtesy transportation while service work underway, nice break room. Always do a good job of More

by russell.french78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Smith, Coby, Terry
Jan 02, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Cadillac West Amarillo! Drive safe, and we'll see you on the road.

Jan 02, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 28, 2023

Everyone has been super helpful and answered any questions I had during the purchase in July, and my first oil change with this car. Great experience! More

by Ash204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan,
Dec 30, 2023 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 31, 2023 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 17, 2023

Very professional. Meet my needs. Kind. Provided shuttle. Great driver. Car was clean when picked up. More

by wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coby
Dec 19, 2023 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi Wanda, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Dec 20, 2023 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi Wanda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2023

This dealership has excellent diagnostics, repairs and replacement services. We will gladly return in the future. More

by Tom Campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Smith
Dec 11, 2023 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello Tom, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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