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AutoNation Chevrolet Cadillac West Amarillo
Amarillo, TX
648 Reviews
AutoNation Cadillac West Amarillo is a Cadillac dealership near you that prioritizes your time and needs first. At AutoNation Cadillac West Amarillo, we're committed to giving you premium customer service and expertise, whether you currently want to lease a Cadillac, service a Cadillac, or buy a Cadillac. The new or used Cadillac you're searching for is waiting for you on our dealership lot, and we promise to get you behind its wheel. AutoNation Cadillac West Amarillo is located in AMARILLO, and also serves the nearby communities of Hereford, Vegas, and Dumas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
June 23, 2021
Bait and switch - We inquired about a vehicle that they clearly stated they had in stock when in fact they did not. They quoted my car via online tool with deductions for items that should be (when have yo clearly stated they had in stock when in fact they did not. They quoted my car via online tool with deductions for items that should be (when have you ever got 2 keys when buying a used car?). They then offered me $2,500 less for my car which they would be making 3-5k on selling at the original offer. They didn't want me to use my bank and keep encouraging to use theirs (same bank but they got points). They wanted paperwork signed without having the car in-stock and wanted my trade left. DO NOT do business with these guys. More
by jackanddiane6
Employees Worked With
Damon, Sales Managers
May 18, 2018
Extended Warranty Fraud-purchased warranty no good Extended Warranty Fraud--Warranty Fraud at Auto nation Chevrolet Cadillac - Amarillo TX (806) 356-5600-- I purchased an extended I bought a GM extende Extended Warranty Fraud--Warranty Fraud at Auto nation Chevrolet Cadillac - Amarillo TX (806) 356-5600-- I purchased an extended I bought a GM extended warranty from a Texas auto nation dealership in Nov 2016, took my vehicle into the shop last week, I was told by GM warranty that the dealership did not complete my paperwork and the warranty in not good, dealership accepted my payment and I have signed/processed contract in hand. I have talked with Finance department Johnathan, left messages with Abby in finance, talked with Kim in the office, who at first said that was nothing they could do and somebody should have contacted me and was sorry. I have left messages with GM, Eddie, with no response. When I called GM warranty, they advised me that the problem was with the dealership since they did not submit a signed contract, which I and the dealership has. My truck has been in the shop for repairs that I am waiting for over a week and this is an extreme hardship. Now Parts and Service Director, Terry, would not provide last name, said there was nothing he could do, but refund my money, yet no warranty. I was told that they would refund me for payments, yet not warranty More
by Ricky Mc
Employees Worked With
Johnathan Engles,Kim Juvenal, Abby fin mgr., terry-parts director
March 03, 2018
Wouldn't go anywhere else! I bought a Tahoe from the crew at AutoNation Chevrolet West Amarillo. They answered all of my questions and made my buying experience the best. I high I bought a Tahoe from the crew at AutoNation Chevrolet West Amarillo. They answered all of my questions and made my buying experience the best. I highly recommend them. More
by LRid
Employees Worked With
Michael, Lynse, and Jonathan
February 19, 2018
Service response I had a service appointment. I wish to say that the service was fantastic, quickly done, correctly done. I would recommend your service department to I had a service appointment. I wish to say that the service was fantastic, quickly done, correctly done. I would recommend your service department to anyone. Overall I have been very satisfied with everything WESTGATE has done for us. More
by 2018camero
Employees Worked With
Anne Smith
February 07, 2018
auto repair I was treated very well by all employees I had contact with. My service representative , B J Chester was very helpful . He kept me informed . I was treated very well by all employees I had contact with. My service representative , B J Chester was very helpful . He kept me informed . More
by peaches789Mary
Employees Worked With
I worked with B. J . Chester
January 16, 2018
Great experience I Bought 2 vehicles from George at autonation very honest done everything he promised good deal very professional. I do recommend this place of busi I Bought 2 vehicles from George at autonation very honest done everything he promised good deal very professional. I do recommend this place of business More
by Sdswimmer
Employees Worked With
George
January 16, 2018
Awesome Experience !!! I ordered a new XT5 from Michael. He took my order in late October and it came in exactly as I ordered and just in time for me to give to my wife for I ordered a new XT5 from Michael. He took my order in late October and it came in exactly as I ordered and just in time for me to give to my wife for Christmas! They took care of my trade and gave me a fair price. Financing was a breeze with Lysnse! All Great people to work with ! More
by 1040Mark
Employees Worked With
Michael, Aaron and Lynse
