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AutoNation Chevrolet Cadillac West Amarillo

Amarillo, TX

Overview
Reviews
Vehicles
4.7
654 Reviews
AutoNation Cadillac West Amarillo is a Cadillac dealership near you that prioritizes your time and needs first. At AutoNation Cadillac West Amarillo, we're committed to giving you premium customer service and expertise, whether you currently want to lease a Cadillac, service a Cadillac, or buy a Cadillac. The new or used Cadillac you're searching for is waiting for you on our dealership lot, and we promise to get you behind its wheel. AutoNation Cadillac West Amarillo is located in AMARILLO, and also serves the nearby communities of Hereford, Vegas, and Dumas.
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7300 I-40 West

Amarillo, TX

79106

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Showing 654 reviews

June 13, 2024

AutoNation has the best customer service. They keep good communication thru every process., from purchase thru services. More

by kendamax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jun 14, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 13, 2024

Make sure they do what they say they are going to before you leave the lot or else they’ll go back on it and feed you xxxxxxxx More

by Deandralaray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chasen McIntosh
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Jun 14, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (806) 340-7656. We'd appreciate the chance to make your experience a positive one.

June 12, 2024

Experience was great except for the amount of time it took from test drive and completion. 4 hours is just too long to complete the process. It would be nice to streamline the process better. Having more More

by dana_stanfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Rogan, credit manager
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Jun 13, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 11, 2024

Took me car in for an oil change, they completely screwed up. When I get on the highway now, my steering wheel shakes, pretty sad for a dealership More

by tisha_d1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jun 12, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.

Jun 12, 2024 -

tisha_d1119 responded

No thanks, they have screwed me since I bought the car.

June 07, 2024

Oil was changed and problems were corrected in a timely manner. The service department personal ( Ann Smith) was courteous and polite. She listened to me and understood my needs. More

by rbrunton1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Smith
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Jun 08, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 05, 2024

Problems with oil changes. They do not put in the right oil and filter requested. Do not always fill it completely full of oil. These same problems happen over and over so we a More

by arlene.dearing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 07, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.

Jun 07, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we are deeply disappointed by your experience at Autonation Cadillac West Amarillo. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (806) 340-7656 to discuss what we can do to help.

May 31, 2024

Coby and the staff and service department At Westgate Chevy in Amarillo are very professional . Prompt and explain what you need to know about the services your vehicle Needs . More

by barry.vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
COBY
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Jun 02, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi Barry, we're happy you found our staff to be so supportive during your experience here at Autonation Cadillac West Amarillo. Drive safe, and we'll see you on the road.

May 30, 2024

Very friendly and Helpful. They took the time to explain most of the feature in the Silverado ZR2 even though it was information overload for me. lol More

by Sancho44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron and Mark
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May 31, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 27, 2024

The service department went above and beyond while servicing my vehicle. I will gladly return in the future. More

by wes_wilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 28, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

Several items were “checked” by the dealership inspection and marked as “passed but ended up needing repairs. When I called the dealership to talk about it I was told that they would not be making any repair More

by Slade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe, Edd
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May 17, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (806) 340-7656. We would appreciate the chance to turn your experience around.

May 17, 2024 -

AutoNation Chevrolet Cadillac West Amarillo responded

Hi Slade, thank you, for reaching out to us your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.

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