AutoNation Chevrolet Cadillac West Amarillo

The first and last buying a vehicle from this dealership! Drove the car home the day we bought it and noticed some odd suspension noises. Saw the used car inspection list where the noise was noted and they s Drove the car home the day we bought it and noticed some odd suspension noises. Saw the used car inspection list where the noise was noted and they supposedly repaired it before car being put out on the lot. We brought it in to get repaired and was told this would be covered under the 90 day warranty. I had stated I wanted a full alignment due to steering wheel not being centered and car jumps around on the road, it also had a knocking and humming noise. At time of drop off I went ahead and informed them about the free automotive detailing we were owed. After over a week of waiting for the vehicle to get repaired on, we got the car back still making knocking and humming noises, no alignment, no automotive detailing. Very disappointing experience. I understand we bought a used vehicle, but we expected a higher standard coming from a certified dealership. Was hoping to trade this in for the future to buy a brand new vehicle, but after this experience we will certainly not be coming back for any scheduled maintenance, repairs or future purchases. More

Terry and Ann always take car of my needs when I'm at the dealership. dealership. More

Employees were very friendly, considerate and did a very efficient job in servicing my vehicle and in a reasonable time efficient job in servicing my vehicle and in a reasonable time More

I was towed in on March 13-14 for a battery/alternator problem. My car was ready for pickup late in the day on March 31. I had requested that they keep the old battery since it was only a year old. I t problem. My car was ready for pickup late in the day on March 31. I had requested that they keep the old battery since it was only a year old. I think almost three weeks is a little long to keep a senior citizen's car. AND THE BATTERY WAS NOT RETURNED! It will not let me fill in the optional below! Since I was towed in from the Potter County line after a 15+ hour trip from Houston and could not go to the grocery store for three weeks, my meals were not exactly nutritional; ramen noodles and canned soup! And I lost any potential to get a refund on the one year old battery. More

Took my Cadillac in for an oil change, tire rotation. My car was ready within the quoted timeframe and also washed and dried. Both the service writer and the lady at checkout were very friendly. My car was ready within the quoted timeframe and also washed and dried. Both the service writer and the lady at checkout were very friendly. More

Excellent Service! Kept us informed! Very polite and professional! Would definitely recommend Auto Nation to anyone. Kept us informed! Very polite and professional! Would definitely recommend Auto Nation to anyone. More

DANNY THE SERVICE REP. WAS EXCEPTIONAL. THE SERVICE WAS PROMPT. CARL THE DRIVER WAS VERY COURTEOUS AND EFFICIENT. I WOULD RECOMMEND THIS DEALERSHIP. WAS EXCEPTIONAL. THE SERVICE WAS PROMPT. CARL THE DRIVER WAS VERY COURTEOUS AND EFFICIENT. I WOULD RECOMMEND THIS DEALERSHIP. More

I have been taking my vehicles here for over 7 years because they always provide quick and honest service for the regular maintenance and repairs when needed. because they always provide quick and honest service for the regular maintenance and repairs when needed. More

The staff was friendly and got me in and out in a timely manner to where I could get to my appointment at 11:00am the same morning. Even provided a complimentary oil change while my truck was there. manner to where I could get to my appointment at 11:00am the same morning. Even provided a complimentary oil change while my truck was there. More

The service was excellent. Fixed my Acadia the same day. Ann was so helpful and polite. Fixed my Acadia the same day. Ann was so helpful and polite. More