AutoNation Chevrolet Arrowhead - Service Center

Expected more from a dealership Pulled into the service center only to wait 15 mins before a service consultant even acknowledged I was there, none of whom seems busy at all, but the Pulled into the service center only to wait 15 mins before a service consultant even acknowledged I was there, none of whom seems busy at all, but there was plenty of service staff walking around laughing and joking with other staff. When my repair was done, not only was my driver's seat completely altered, but all three of my mirrors were absurdly adjusted as well. In all honesty, of all the cars I have owned, I have never had this many problems with a vehicle till I brought it to the service department on Bell and 91st. It is almost as if they are intentionally sabotaging my vehicle to get more business, or they just do not do a thorough inspection of the vehicle prior to completing repairs. I have never left a review on anything but I kept seeing this pop up in my email and after my last experience with my vehicle, I felt I had to be honest and say something. More

VERY POOR SERVICE DEPARTMENT Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesti Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesting a return call. Very poor customer service after the sale. More

Cannot and will not recommend Service Dept! Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on July 11. After 1 hr 15 min, asked if battery had been tested....it had not. Requested to have car returned. Went elsewhere to have the work completed including a new battery. They have no comprehension of their customers time. Bottom line: My last visit to this dealership! More

No service in the service department. Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers in less than 2 years, and my latest one is also gone. Went to get my car detailed (waxed) today and ran into a service dept. that is too busy for customers. Drive only had 1 car in it, but the only service writer I saw there (1:25 pm), Alex Perez, didn't want to be bothered with me. He didn't know what I was talking about getting my car waxed. Another guy tried to explain it to him but he was more interested in looking at a computer screen. I told him to get the detail guy, he would come and give me a price and I would wait until it was done. I had the same service done 8 months ago there. Still acting confused, he just started making excuses, they were too busy, he didn't know if they could do it, why did I want it done............. I finally said I will go get it done some place else and he said fine and went back to the computer screen. This dealerships spends lots of money on mailings to me, service coupons, emails etc but when you get there, they are too busy. I won't be going back any time soon. More

These mechanics don't know diddly-squat! After seeing them for a knocking sound which they forgot to check, I was charged $65 for some coolant that I had requested. Then, when I gave them a bad rating, t them for a knocking sound which they forgot to check, I was charged $65 for some coolant that I had requested. Then, when I gave them a bad rating, they told me to come back in to have the manager check it out. By that time I had e-mailed my brother, who is an excellent mechanic, and he told me it was a sticky lifter problem. I went back and saw the manager who agreed with my brother's diagnosis. His solution was an expensive lifter replacement job. He didn't check the springs, spark plugs or belts. All he did was add some Risolone that I had brought with me. When I came back in and told the service rep to check the spark plugs, tap the lifter springs, and examine the belts, he did everything but that and charged me $50! He called me at the end of the day and told me I needed to have the lifters replaced for about $1700. I asked him if he had performed the checks I had requested and he said no. He said that if I wanted those things checked it would cost me $200. Well, why didn't he tell me that in the beginning when he was writing down everything I said? I asked him what would happen if I didn't get the lifters replaced. He said that nothing would happen; it would just be noisy. I was astounded that he said that because both my brother and the websites that I had read said to get the problem solved right away. My point is this--How do they know the lifters need to be replaced when they haven't checked the springs? And how do they know for sure that I don't have faulty spark plugs when they refuse to check them? In my opinion, they just want to get the most money out of me that they can get. More

Came in on 9/8/12 for a service appointment at 12:30 pm and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. I did use the shuttle and went to the mall a very nice thing they have. Long and be hold it was 3:30 pm (three hours later) and have not heard anything. So I called and left a message. Did not get a call back!!! I get a call from the shuttle so they can pick me up 15 minutes after 4. When i arrived i talked to the service advisor who was just sitting in his little so called office looking at the computer, and was told that they had ordered the part and it was one of the struts now i have to return again. Seriously it took 4 hours that it was a strut. No courtesy call at all or returned phone call. Very disappointed with the service. And will not return in the future. I wasted almost a whole day at the mall, when I could have done other things. This is the second incident that i was very disappointed with service. Will look for something closer in my area to service vehicle I will not be traveling more than 35 minutes and recieve bad service. Just not worth it!! More

We were on vacation and 1500 miles from home. The car had been worked on prior to our trip but the problem had not been fixed. We were told it was fixed but the noise would disappear in a few days. The noise been worked on prior to our trip but the problem had not been fixed. We were told it was fixed but the noise would disappear in a few days. The noise only got progressively worse to the point we were not comfortable driving it. Called Power Chevrolet and they said to bring it right in that day. Roger checked the noise and the steering function and knew what the problem was. He make us an appointment on the spot that was a couple of days away. The car was fixed solving the problem only to have an additional problem show up that was fixed quickly when we returned. We were very satisfied with the service and Roger was a great contact to work with. When we return to Sun City West next year we will be using Power Chevrolet for our auto service. More

We had a 10 am appointment on 2/20/12 to have the oil changed on our Silverado pickup. We had an hour and a half drive to get to this dealership, arrived there around 9:45 am. One of the service adivso changed on our Silverado pickup. We had an hour and a half drive to get to this dealership, arrived there around 9:45 am. One of the service adivsors located Dino for us. Dino suggested that since the tires had not been rotated in 6000 miles, this should be done also. We agreed. Dino told us it would take about an hour to have the work done on our truck. The truck was soon removed from the service center area, we thought it was going back for the service. After sitting in the waiting room for almost an hour and a half, I noticed that a truck that looked like ours was sitting out in a lot behind the service area. One man was seen getting into the truck and then getting back out and walking away. I left the waiting area to check out the truck, came back and told my husband it looked like our truc, he promptly went out to see for himself. Yes, it waqs our truck and was just then being taken back for the oil change, etc. At this point, I went looking for a service manager. Soon, Ross came out to meet me. I told him of our frustration over this matter. He said he would check it out and get right back to me. After waiting about another 15 minutes, Dino came and said that Ross would like to see me. After going into his office, we were told that one of the service techs had not came to work that morning and had put all sevices behind. We were told that they were adavised of this around 10:30 that morning. I asked why we were not told of this at that time. Kept hearing that there were no excuses for what had happend and that there were 9 people waiting to have oil changes done at that time. There were not 9 people in he waiting room at the time we were called back to speak to Ross. I kept asking why we were not told of the delay. Still excuses. I told both of the men that we had seen numerous people come in for service after we had and they had already received their vehicles and left for the day. My next question was, since we had a prepaid maintenance agreement was we put to the rear of the service. Was told "NO" but I do not believe that. There are no reasonable excuses for what happened to us that day. I did tell them that we had a prior bad experience at this dealership due to service issues and since this had happened a second time I would never be back there for a service of any type. After looking at our truck after receiving it, it does not appear that the tires had been rotated as we were told they would be. It only took the tech about a half hour to change the oil, so there is no way the tires could be changed in that time also. Very poor service and communication on the part of the service man and the manager during our time at this dealership. We will NEVER use this dealership for service issues in the future. More

I took my Tahoe in for a oil change and fuel injection flush prior to a out of town trip. My normal service advisor was not available so I worked with Dino. He called me during the service to state my tra flush prior to a out of town trip. My normal service advisor was not available so I worked with Dino. He called me during the service to state my transmission fluid needed to be changed as well. I advised him I had it changed at another shop 3,000 miles ago and to please double check this. He called me back to tell me "The fluid was dirty and smelled". Of course I was upset thinking the other shop didn't change the fluid. My husband picked up the truck immediately taking the truck to the other shop. After inspection with their techs the fluid was pink as it should be and didn't smell. To make matters worse the next day leaving for our trip the Tahoe came to a complete stop. It was the transmission. We were told it was a concidence but we had a inspection the prior day at this dealership and they didn't find anything. Not sure how in this day and age how a service advisor thinks he can lie about the fluid being bad when it was obviously just changed. This was confirmed again when the truck was towed back to the dealership.We worked with Josh Bartlett and he was wonderful. He pulled some fluid out, he checked it along with Dino's manager and another tech. Again, was confirmed the fluid was good.Unfortunetly, now because of this experience I will never go back here again. I will drive many miles to another dealership before I will come here again. More