AutoNation Chevrolet Arrowhead - Service Center

Service advisor not no knowledgeable in certain areas had to ask other people questions. not calling back in the timely matter. and when I called back, he said he left me a message which he did not? truck wa to ask other people questions. not calling back in the timely matter. and when I called back, he said he left me a message which he did not? truck was driven about 28 miles. He says it was for a test ride.. reported same miles in same miles out More

AutoNation was great to deal with. I recommend and I plan on being a return customer in the future I recommend and I plan on being a return customer in the future More

Kept us updated on what work needed to be done on our vehicle. Also gave us a list of the work done. vehicle. Also gave us a list of the work done. More

Disappointed they don't carry the parts to repair my 2006 silverado. The truck needed three things repaired they couldn't do them because they can't get the parts. The oil change is the only thing they did a silverado. The truck needed three things repaired they couldn't do them because they can't get the parts. The oil change is the only thing they did and they made a mess doing it. My clean garage floor is a mess now with a 10 inch circle of oil that drip from the skid plate. It should have been cleaned before it was released to me. Very disappointed!!! More

My service rep Rosa told me, "you'll be receiving a survey, any question that is not positive will result in me getting in trouble and having to go to the principal’s office." I facilitate Gallup surv survey, any question that is not positive will result in me getting in trouble and having to go to the principal’s office." I facilitate Gallup surveys for a living and putting that type of pressure on customers only works to skew honest feedback. A better approach would be for the rep to ask, “did we meet all of your service expectations?” And if the answer is no, a good response would be, “We would love the opportunity to have a second chance to get it right, could you tell us where we missed the mark.” Telling me to give a good rating to avoid “ending up in the principles office” tells me there is no real concern for my level of service and only a self-concern. And yes, my service could have been better but she never thought to ask me. More

I purchased my car there eight years ago and have returned many times since her service. I have always had a good experience. This last visit I was able to book just a few hours before. My service re returned many times since her service. I have always had a good experience. This last visit I was able to book just a few hours before. My service rep was very sociable and easy to work with. He made recommendations For further necessary service, which I will take care of in the near future. Chris Welsh. More

I was able to schedule a service for the next day. The service staff was very friendly and helpful. The service took as long as the service advisor said. The service staff was very friendly and helpful. The service took as long as the service advisor said. More

I like Auto Nation because they work together to get the problems fixed in a timely way and the efforts to make me comfortable while I waited were great. Michael was so helpful in informing me about the pro problems fixed in a timely way and the efforts to make me comfortable while I waited were great. Michael was so helpful in informing me about the process and how things were moving along. That calmed my anxiety that I would be able to have my car back that day. Everyone that I had contact with were considerate and helpful to me. I appreciate the great service! More

Honest Services Motivated Helpful Responsible Thank You for getting my truck needs Done Much Appreciated Guaranteed Work You for getting my truck needs Done Much Appreciated Guaranteed Work More

Very knowledgeable and professional people especially service representative Mike who was also very friendly and personable. service representative Mike who was also very friendly and personable. More