AutoNation Chevrolet Arrowhead

Like other reviewers, I was pressured to leave a good review after my purchase. Since then, I have found that I have been given false information repeatedly. I was told at time of signing that my credi review after my purchase. Since then, I have found that I have been given false information repeatedly. I was told at time of signing that my credit union would not honor the rate they gave me on my pre-approval letter. This was false! My credit union verified that they were never contacted by Autonation to obtain loan and rate approval. Instead, I was told that Capital One would approve me for a rate that was .75% higher than my credit union rate. The car was initially delivered to me with no floor mats. I was told I would receive a free tank of gas for the inconvenience of having to come back to the dealership for my floor mats. I was sent several appointment reminders via email and text to confirm my initial service appointment. I arrived early for my appointment on the scheduled date. My final email said I was scheduled for my appointment with Michael Tormollon. When I arrived, Michael told me I wasn’t on the schedule and that when you call last minute they just have to squeeze you in. I told him repeatedly that I didn’t call and that Autonation sent ME the messages for the scheduled appointments. I showed him the messages I received on my phone. He continued to be short and rude with me. I went inside and asked to speak to a manager. I was directed to the Director in the service department. I told her about my experience and she sent Michael a text message telling him to be patient and to expedite my oil change/ service and to also fill my tank for the absent mats at time of purchase. I waited for 2 hours and 40 minutes and finally went out to Michael and asked him for my car. It was just sitting in the back parking lot. The service was not completed as directed (ie.. the squeaky brake had not been addressed) and the tank had not been filled. Michael then told me it would be a minimum of 30-40 minutes if I wanted the tank filled. After my horrendous experience with this company, I emailed the director of the service department and the general manager, Derek Miller, outlining my experiences. I have yet to receive a response from either person. It sickens me that this company promotes themselves as supporters for the fight for breast cancer. I lost my sister to triple negative breast cancer six years ago. My mother has been going through treatment for triple negative breast since January 2024. I am diagnosed with Atypical Ductal Hyperplasia which is a precursor for breast cancer. Shame on all of the men in this organization for how they treat women and then advertise themselves to the public as a conscientious caring organization. Please don’t bother giving the same standard robo response you have given every other email with a complaint. More

Aaron Pewnew is absolutely worthless. I hate to be mean but its reality. He does not communicate with you at all. When i dropped my truck off he was visibly upset over a simple digital ga I hate to be mean but its reality. He does not communicate with you at all. When i dropped my truck off he was visibly upset over a simple digital gauge monitor i have installed. He played 20 questions with me like he was trying to interrogate me over it. He then proceeded to scroll through all the screens on my truck trying to prove to me that it had all the info already built in. But it does not. I could tell by how he was looking, he has no idea about the products he services, which i find ironic. Then he told me they would need the truck for the day and you can get it tomorrow. Tomorrow comes and he calls and leaves a short voicemail, not explaining anything or that he is actually off. I called the dealer several times and no straight answer was given. Finally ended up driving in and being helped by Dale who was amazing. I got my truck back only to find the dashcam unplugged, which leads me to believe they went for a joyride. The digital gauge mentioned earlier had the cord ripped out from it. They never did fix the issue i came in for. They claim unable to recreate. But from reading the paperwork i can see why. Aaron was to busy trying to prove me wrong, he wrote what i was saying down wrong. Its ok, i realize not everyone is suited to work with others nor has the proper skills to listen either. More

The whole experience of buying a car at AutoNation was great. The salesman was kind and helpful. There was no stress. It was a very enjoyable day. great. The salesman was kind and helpful. There was no stress. It was a very enjoyable day. More

The staff at AutoNation Chevrolet were friendly, professional, courteous and welling to meet all of my needs to make sure I got the vehicle I wanted at the best price. professional, courteous and welling to meet all of my needs to make sure I got the vehicle I wanted at the best price. More

I found the car online and went and worked with Richard Albano he was not pushy at all with selling the car and was very helpful Albano he was not pushy at all with selling the car and was very helpful More

Been to AutoNation several times. This is the best service I’ve gotten in a very long time. Daniel was awesome!!! This is the best service I’ve gotten in a very long time. Daniel was awesome!!! More

I came in just needing a couple small repairs and it was perfect. They got it done and I didn’t need to wait too long, just about average waiting time even though they were slammed busy and short-staffed. W perfect. They got it done and I didn’t need to wait too long, just about average waiting time even though they were slammed busy and short-staffed. Will be coming back for my Chevy needs again in the future. More

It was an awesome experience working with Greyson from the beginning to the end. Thanks the beginning to the end. Thanks More

Bradley in the service department could not have been more wonderful and he took time to listen. more wonderful and he took time to listen. More

Dean Communicated the timeframe for my oil change to be complete and was very friendly. complete and was very friendly. More