AutoNation Chevrolet Arrowhead

I took my truck in for a recall and my truck was in the shop for a week and a $1,400 invoice shop for a week and a $1,400 invoice More

The parking assist sensor is no longer working. I was advised that this part will have to be ordered. Disappointed that this sensor is defective after 5200 miles. I was advised that this part will have to be ordered. Disappointed that this sensor is defective after 5200 miles. More

I was very pleased with my recent experience. My car was returned to me in great condition. My only concern was the time frame I was presented with. I was scheduled for a 30 minute time slot so I My car was returned to me in great condition. My only concern was the time frame I was presented with. I was scheduled for a 30 minute time slot so I thought I'd just wait for the work to be completed, a simple oil change. The service writer told me it would be an hour to an hour and a half so I had my husband come pick me up. I didn't receive a call that the car was done until four hours later... All in all I really should have planned ahead and just planned on leaving the car for the day. More

I love the quality of service and friendliness of the staff. I can honestly say I've never had a bad experience. staff. I can honestly say I've never had a bad experience. More

I had a 11:30 am appointment for an oil change for my 2016 3500hd. I also had asked if they could troubleshoot why my collision alert will not shut off. I was told that they couldn’t fix my collision ale 2016 3500hd. I also had asked if they could troubleshoot why my collision alert will not shut off. I was told that they couldn’t fix my collision alert problem, they only do oil changes and replace broken parts by my service advisor! He then stated it would cost me $190 dollars to look at the issue, they would have my truck for 2-3 more days and they wouldn’t fix the issue. I told him to just do the oil change. He said it would be about 2 hours. My service advisor also tried to sell me 2 services I had completed on my previous appointment! At 5 pm I made several calls trying to get a status of my vehicle. After 3 attempts I finally got a human to answer the phone who sent me to my service advisors voicemail. I got no return call that day. The next morning it took me 5 attempts to get a human to answer the phone. I explained I was trying to get a status of my oil change from yesterday. She told me that my service advisor didn’t come to work and she would have someone contact me. 1.5 hours later I was called that my truck was ready! More

Best dealership and service team in Arizona. I live closer to a different Chevy dealership but I prefer going an extra mile to get excellent service great job Autonation!!! I live closer to a different Chevy dealership but I prefer going an extra mile to get excellent service great job Autonation!!! More

my oil change went well. I was surprised to hear after aprox. 55,000 miles My fronty brakes are still real good. That is what i wa told. Very good news to my ears. I nev I was surprised to hear after aprox. 55,000 miles My fronty brakes are still real good. That is what i wa told. Very good news to my ears. I never had font brakes last past 50 or 60,000 miles at the most in the past. they washed my truck after the oil change that was apreceated too as well. i guessd the machine doesn't dry it anymore so the attendent was kind enough to go around with a dry cloth to dry my tr uck. he got about 975 of it dry and t hen i grabb ed the rag a nd firnuished drying the wet spots. the only mi nd bogger to me was whty not only they moved an d chnged my seat but also changed all my mirrors . Now tyo me for a oil change not a drive in the city ehy did they have to touch all 3 mirrors. that i didn't like at all. oh and my seaty was already pretty far ba xx and the guy driving it was not a giant so I felt he really didn't ne3ed to mess with the seat either. so moving the seat and all my 3 mirrors i am nopt very please at all about that. thank you.. oh and I thought it was pretty pricey for an ouil change a lot more money than my last o ne at the same place.. More

Pleasant experience-no hard sell, all questions were answered honestly. Would recommend this dealer to friends and family answered honestly. Would recommend this dealer to friends and family More

Daniel was my service advisor. Car scheduled for 8:30am 4/19. No word on status called at 12pm left message no return call. Left message at 2:30, no return call. Called left messa Car scheduled for 8:30am 4/19. No word on status called at 12pm left message no return call. Left message at 2:30, no return call. Called left message with his boss. No return call. Called 5pm spoke to Aron and he said he would find Daniel. Daniel called just after 5pm. Explained diagnosis and that car would need 2 labor hours to repair. This meant car would be there 2nd day, declined and pulled car. Daniel boss called me next day at 3pm returning my message. I didn’t take time to provide feedback. First and last experience with this dealer. Signed R. Urban More