AutoNation Chevrolet Arrowhead

We had a 10 am appointment on 2/20/12 to have the oil changed on our Silverado pickup. We had an hour and a half drive to get to this dealership, arrived there around 9:45 am. One of the service adivso changed on our Silverado pickup. We had an hour and a half drive to get to this dealership, arrived there around 9:45 am. One of the service adivsors located Dino for us. Dino suggested that since the tires had not been rotated in 6000 miles, this should be done also. We agreed. Dino told us it would take about an hour to have the work done on our truck. The truck was soon removed from the service center area, we thought it was going back for the service. After sitting in the waiting room for almost an hour and a half, I noticed that a truck that looked like ours was sitting out in a lot behind the service area. One man was seen getting into the truck and then getting back out and walking away. I left the waiting area to check out the truck, came back and told my husband it looked like our truc, he promptly went out to see for himself. Yes, it waqs our truck and was just then being taken back for the oil change, etc. At this point, I went looking for a service manager. Soon, Ross came out to meet me. I told him of our frustration over this matter. He said he would check it out and get right back to me. After waiting about another 15 minutes, Dino came and said that Ross would like to see me. After going into his office, we were told that one of the service techs had not came to work that morning and had put all sevices behind. We were told that they were adavised of this around 10:30 that morning. I asked why we were not told of this at that time. Kept hearing that there were no excuses for what had happend and that there were 9 people waiting to have oil changes done at that time. There were not 9 people in he waiting room at the time we were called back to speak to Ross. I kept asking why we were not told of the delay. Still excuses. I told both of the men that we had seen numerous people come in for service after we had and they had already received their vehicles and left for the day. My next question was, since we had a prepaid maintenance agreement was we put to the rear of the service. Was told "NO" but I do not believe that. There are no reasonable excuses for what happened to us that day. I did tell them that we had a prior bad experience at this dealership due to service issues and since this had happened a second time I would never be back there for a service of any type. After looking at our truck after receiving it, it does not appear that the tires had been rotated as we were told they would be. It only took the tech about a half hour to change the oil, so there is no way the tires could be changed in that time also. Very poor service and communication on the part of the service man and the manager during our time at this dealership. We will NEVER use this dealership for service issues in the future. More

I applaud your staff for the Special care and attention that they have shown us on each and every visit!!! I would recommend this dealership to anyone and everyone in the area. that they have shown us on each and every visit!!! I would recommend this dealership to anyone and everyone in the area. More

I took my Tahoe in for a oil change and fuel injection flush prior to a out of town trip. My normal service advisor was not available so I worked with Dino. He called me during the service to state my tra flush prior to a out of town trip. My normal service advisor was not available so I worked with Dino. He called me during the service to state my transmission fluid needed to be changed as well. I advised him I had it changed at another shop 3,000 miles ago and to please double check this. He called me back to tell me "The fluid was dirty and smelled". Of course I was upset thinking the other shop didn't change the fluid. My husband picked up the truck immediately taking the truck to the other shop. After inspection with their techs the fluid was pink as it should be and didn't smell. To make matters worse the next day leaving for our trip the Tahoe came to a complete stop. It was the transmission. We were told it was a concidence but we had a inspection the prior day at this dealership and they didn't find anything. Not sure how in this day and age how a service advisor thinks he can lie about the fluid being bad when it was obviously just changed. This was confirmed again when the truck was towed back to the dealership.We worked with Josh Bartlett and he was wonderful. He pulled some fluid out, he checked it along with Dino's manager and another tech. Again, was confirmed the fluid was good.Unfortunetly, now because of this experience I will never go back here again. I will drive many miles to another dealership before I will come here again. More

after searching for a truck for my son for more than 3 months the man who came through for us was the very same one I bought my car from a little more than 7 months ago. Mr. Agguire was aggressive in his months the man who came through for us was the very same one I bought my car from a little more than 7 months ago. Mr. Agguire was aggressive in his search and in keeping within our parameters and almost within our budget but market as it is gave us yet another very pleasant car buying experiencee. I really appreciate his honesty and ethics. More

I called on a specific vehicle and spoke with Saul Aguirre. I made an appointment for that afternoon and within a couple hours of arriving I was driving off in the truck I came to look at. Ther was a Aguirre. I made an appointment for that afternoon and within a couple hours of arriving I was driving off in the truck I came to look at. Ther was a problem getting a document from my mortgage company that took almost 72 hours but during this time the finance director Luis Becerra remained calm and steadfast and the problem was resolved. Very nice people to work with and the simplest buying experience I have ever had. More

I requested a quote through one of those internet car sites and Saul Aguirre from Power Chevrolet send me an email asking me for more information on what I was potentially interested in purchasing. Saul sites and Saul Aguirre from Power Chevrolet send me an email asking me for more information on what I was potentially interested in purchasing. Saul's email was straight to the point and when I told him what I wanted he got back to me within minutes with exactly what I wanted. Although I'm from the North-East side of the valley, The drive was worth it. I was so pleased with the price I didn't have to haggle. I actually felt guilty about the price I got. The whole dealership was friendly and made me feel very comfortable. The entire purchase process what quicker than I expected and I never felt pressure at any time during the process. During the paperwork process (Really no up-sell sales pitch, just the facts...) I explained exactly what I thought I needed and they put together a custimized set of additional coverage based upon my needs that was minimal but covered exactly what I wanted. I was in and out of there in a very reasonable amount of time. (With a Clean New Chevrolet Camaro 1LT Convertible with a full tank of gas). I will recommend this dealership to everyone I know that is in the market for a car and tell them to ask for Saul Aguirre! I am extremely satisfied. More

Hello, All I can say is Debbie Ponticelli has done Hello, All I can say is Debbie Ponticelli has done an awesome job on every car I have purchased and she gets and I highly recommened her to all Hello, All I can say is Debbie Ponticelli has done an awesome job on every car I have purchased and she gets and I highly recommened her to all my friends when they are looking to make a purchase a on a car. Thank-you Debbie Sincerely yours, Debbie Kilian More

Everyone at Arrowhead Power Chevy are always nice to me. They explain to me what they are going to do ahead of time and if anything new comes along they always tell me what else is needed to be done now or They explain to me what they are going to do ahead of time and if anything new comes along they always tell me what else is needed to be done now or if it can wait a while. More

Saul was very thorough in explaining the features of our new Cruze that we needed to know about. It was a pleasure to deal with him. new Cruze that we needed to know about. It was a pleasure to deal with him. More

Saul was great, no pressure, no worries, paperwork was ready on time, all options were discussed and explained to everyones satisfaction, the decisions were left up to us without the usuall pressure to sp ready on time, all options were discussed and explained to everyones satisfaction, the decisions were left up to us without the usuall pressure to spend more than intended, the sharks didnt line up for the kill when we arrived on the lot, they were polite and inquired if they could help, the lot was clean as well as the building, service staff cleaning and prepping the car were professional and timely, this is our first purchase from Power and I would recommend them for future sales. More