AutoNation Chevrolet Arrowhead

Came in on 9/8/12 for a service appointment at 12:30 pm and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. I did use the shuttle and went to the mall a very nice thing they have. Long and be hold it was 3:30 pm (three hours later) and have not heard anything. So I called and left a message. Did not get a call back!!! I get a call from the shuttle so they can pick me up 15 minutes after 4. When i arrived i talked to the service advisor who was just sitting in his little so called office looking at the computer, and was told that they had ordered the part and it was one of the struts now i have to return again. Seriously it took 4 hours that it was a strut. No courtesy call at all or returned phone call. Very disappointed with the service. And will not return in the future. I wasted almost a whole day at the mall, when I could have done other things. This is the second incident that i was very disappointed with service. Will look for something closer in my area to service vehicle I will not be traveling more than 35 minutes and recieve bad service. Just not worth it!! More

My salesman Michael DiBenedetto was great, it was hands down the greatest experience I've had with a salesman. Unlike the typical stereotype of a salesman that tries to get you in the car and out on your w down the greatest experience I've had with a salesman. Unlike the typical stereotype of a salesman that tries to get you in the car and out on your way with a car payment, Michael was there every step on the way, he would respond to my calls and e-mails promptly and even managed to get me the numbers that I liked on my car. On the other hand the finance guy, Nicholas Pitts, is your typical dealership employee. Pushy, arrogant and has no clue what he is talking about, makes promises he cannot keep and if he cannot upsell you something he will turn on you and try to make you feel dumb about not buying what he's trying to sell you. If you're planning on buying a car, I would highly suggest asking for Michael DiBenedetto, however stay faaar faar away from Nicholas Pitts as it will ruin your experience. More

Bought my second vehicle from Debra - I have purchased numerous vehicles in my 72 years - Debra is only the second salesperson that made my sales experience a pleasure instead of a nightmare. Price was r numerous vehicles in my 72 years - Debra is only the second salesperson that made my sales experience a pleasure instead of a nightmare. Price was right, no fast talk flim flam, exceptionally courteous, excellent follow-up, and very friendly. It don't get no better!! Many Thanks, Debra- - see you in 3 years for my next car. Kelly Fraley was pleasant, easy to discuss the difficult items, and took care of this old man as well. 5 stars for y'all this time around. :):) More

This dealer surpassed all of my expectations. This was my first new car purchase and they were very understanding and helped me to make the process smooth. All the people at this dealership were nice and con first new car purchase and they were very understanding and helped me to make the process smooth. All the people at this dealership were nice and contributed to that great experience. More

I received great customer service and had an easy time with purchasing my vehicle. THe service was fast, friendly, and I was amazed at the deal they gave me. I recommend going back for service and getting with purchasing my vehicle. THe service was fast, friendly, and I was amazed at the deal they gave me. I recommend going back for service and getting a new car to all the people that are looking for a car. More

Very smooth and easy, everyone was great and I was in and out in 2 hours, easiest vehicle purchase yet! 2007 Chevy Tahoe and love it so far! out in 2 hours, easiest vehicle purchase yet! 2007 Chevy Tahoe and love it so far! More

Mike DiBenedetto is a great sales consultant. He is friendly,informative and efficient. He will go the extra yard to make you completely (100%) satisfied with your purchase. friendly,informative and efficient. He will go the extra yard to make you completely (100%) satisfied with your purchase. More

I am very unhappy with this Dealership. The deal I mde with them fell through and the deposit check I gave them was still cashed. Now I have no new vehicle and a deficit in my account. VERY, VERY POOR CUT with them fell through and the deposit check I gave them was still cashed. Now I have no new vehicle and a deficit in my account. VERY, VERY POOR CUTOMER SERVICE!!!!! More

I've been to many dealerships in the area and I'm happy I decided to go with Power Chevrolet. They helped me to find just what I was looking for and I'm pleased with the deal we made. I will be back for my n decided to go with Power Chevrolet. They helped me to find just what I was looking for and I'm pleased with the deal we made. I will be back for my next purchase. More

paperwork got screwed up regarding title and registration; also mailed id cards for a service plan we did not buy. Lady trying to fix the paperwork said she'd call back in 20 mintues... didn't registration; also mailed id cards for a service plan we did not buy. Lady trying to fix the paperwork said she'd call back in 20 mintues... didn't happen. Dave More