AutoNation Chevrolet Arrowhead

I received poorest of customer service On Thursday, August 24, 2017, via text this was my salesman's response to my problem, "My manager Derek said he has done all he cares to do on the Tun On Thursday, August 24, 2017, via text this was my salesman's response to my problem, "My manager Derek said he has done all he cares to do on the Tundra! Sorry." On Friday, August 11, 2017 I test drove a 2006 Toyota, Tundra with 51,000 miles on it. The front end bounced; they assured me it was the tire balance. We did the paper work and I left a $5000 deposit and they told me the Tundra would be ready to be picked up Saturday, August 12, 2017. I paid the balance on Saturday, August 12, 2017 but the Tundra had the same problem. They assured me they would fix it. I picked the Tundra up on Wednesday, August 16, 2017. The sales manager Derek Miller told me that I shouldn't worry; if there was a problem he would take care of it. I tried to call my salesman Bill Kendrick at the office and reached him on his cell phone but he was ill. Then I called the store looking for Derek Miller but he wasn't there. On August 21, 2017 after failing to reach Derek or Bill directly, I spoke with the operator who told me Mr. Barrios was Bill's manager since Bill was out ill. I spoke with Mr Barrios & I explained what was going on and he said to send him an email and he would forward it to Derek and Derek would call me the following morning. I sent the email but never heard from Derek. I am not mechanical; the front end is still making a noise related to the original problem. I just want it fixed properly as Derek Miller promised. During this sale I had an interaction with the general manager of the dealership and expressed to Bill Kendrick, my salesman, that he was not nice. Bill repeated back my sentiment out loud to me. More

Lied to about warrantee coverage. Mr Jackson My story started when I went to your Arrowhead Chevy store. I ended up purchasing a used 2005 corvette with 10k mikes, that car was modif Mr Jackson My story started when I went to your Arrowhead Chevy store. I ended up purchasing a used 2005 corvette with 10k mikes, that car was modified by a chevy store in Libertyville prior to me purchasing it. While looking at the car I was assured of its professional build, they showed me all the documentation, that it had been evaluated in the service department and that it was eligible for a warrantee. After meeting with sales and finance I was once again reassured they had a warrantee that would cover all of the things I was worried about, motor, trans as well as the added products headers, cam, supercharger etc. so with that assurance I went ahead and purchased the car and a $4,500 extended warranty. I even purchase glass and tire coverage. I was happy driving from PHX to Tucson but found little things that needed repair, rather than going back to Arrowhead I did those and more at my own expense just so I didn't have to drive all the way back. Since then I shipped the car to my house in Dallas eventually those little things turned big. The AC went out amongst other things, after visiting several chevy stores on these items and being turned away for the "Mods" I was sent to a corvette specialist. They inspected the car and claimed that lots of stuff was poorly installed especially the supercharger, specifically the brackets. They did fix the AC and got it covered under warrantee as well as a few other things. Now I knew I was right about insisting on a warrantee. I didn't drive the car for months but in showing the car it was clear my transmission had a problem going into reverse. I went back to the a shop and like the AC he submitted it to warrantee claims. It was denied, not because it would not have been covered by the policy on a unmodified car but given the Mods they declined the repair and canceled my warrantee. Staying very clearly it should never have been sold on that car. That the dealership either intentionally or unintentionally mislead me. Of course I called the Arrowhead store after many calls with the warrantee company trying to work it out. So here I am and I'm not not giving up. Its just not fair and it's not good business. As nice as the finance guy I last talked to was he just told me the GM said he will only return the warrantee cost. Really is that fair. It cost me 3500 to fix the trans this time. By the way I've only put 6 thousand miles on it since I've owned it. After paying the repairs I get like 800 bucks back and no warrantee and a car I don't want without one. This is simply wrong. Bad business and is the kind of thing that make people suspect of car dealerships. Maybe some people can afford to be mislead but I can not. I'm a hard working American, buying only American cars. Through my many calls and research It is quite clear that the original finance guy knew it wouldn't be covered or at least he should have know. Perhaps he crossed his fingers and justified it by saying I hit my numbers. I don't really know but I do know without equivocation I would not have bought that car without a warrantee. As a matter of fact my adult son and I sat with the finance guy for an hour on just what was covered and how great this plan was. He even claimed it was better than any other because it was also used on high mileage performance cars. Come to find out not only was the car not eligible for the warrantee it was the wrong plan for that car. The offer to repay me for a warrantee they sold me knowing or at least should have know was illegitimate and now dismiss me is unacceptable and I would think AutoNation is better than that. I asked Arrowhead to be fair when I called them asking to be reimbursed for the warrantee as well as my out of pocket costs and the value differential with and without the warrantee. But I got the take it or leave it offer. So last go round I am asking for what they should have really offered. I want them to buy the car back for what I have into it. I know that might not seem fair to you and it's actually not necessary but it's about as absurd as their take it or leave it offer. How can it be reasonable to send me what equated to 800 bucks after they sold me a car using false pretenses. I even reached out to the CEO and he sent me back to the GM and I got the same story except this time he blamed me for not doing the warrantee claim correctly. Really. Basically he blamed me that the warrantee company find out they had scammed them. I am now waiting for Mr Jackson to return my follow up message. More

Excellent Service! My service advisor, Timothy Jones ('TJ'), was excellent. He was very professional, courteous and helpful - and he always had a smile on. Thank you T My service advisor, Timothy Jones ('TJ'), was excellent. He was very professional, courteous and helpful - and he always had a smile on. Thank you TJ - you nailed it! Because of Timothy's great service and the positive experience I've had, I will always come back to this dealership going forward. Ray Miller More

Best dealer I have dealt with by far These guys took care of me really well. Tomas Lopez is a great sales person he has a lot of knowledge on their vehicles and inventory he doesn't play These guys took care of me really well. Tomas Lopez is a great sales person he has a lot of knowledge on their vehicles and inventory he doesn't play games he is up front and tells it like it is I send him my friends and family and recommend him to any one looking for a car or truck. Derek also made a miracle happen he gets on the phone and speaks to a person at the bank to make sure they understand the structure and to find out exactly what you need to get a pre approval before they give you an answer compared to others where they submit it online. I have been doing business with them for over 14 years and only had two sales guys since then, Tomas is my latest when he started 8 years ago before, him was Felix unfortunately Felix moved out of state but Tomas is just as awesome please give them a shot they truly are my go to guys when it comes to buying a new Chevrolet. They also have good deals on used vehicles as well! More

Horrible ! Went in just looking and they were so interested in selling me a 2017 Ltz Silverado. I bought it for 57000. The next day they call me and say I owe th Went in just looking and they were so interested in selling me a 2017 Ltz Silverado. I bought it for 57000. The next day they call me and say I owe them $1500 dollars. They say the payoff on my vehicle was wrong. Wait, isn't that something you should know as a dealer before you give someone a truck? They told me I was lying and gave them the wrong payoff. They did a credit check and all. Let me say, i have a lot of equity in my trade, and they even told me i did.Im highly educated and make good money. I gave them my account info for the vehicle too. I went back there and got my car back. Derek Miller and Brent were completely rude to me, got in my face and yelled at me like they could care less. No one should ever be treated like this. Complete 360 from when they were selling the truck. They must make too much money to care, but I didnt see many people there. I never thought a professional dealership would be like this. First and last trip here. If any senior leaders would like more information, please feel free to contact me. More

Near-Perfect Sales Experience Purchased a 2017 Chevrolet Corvette. The transaction was relatively quick and painless. David Peterson (our salesman) addressed our every need. We hig Purchased a 2017 Chevrolet Corvette. The transaction was relatively quick and painless. David Peterson (our salesman) addressed our every need. We highly recommend both David and this dealership. More

Expected more from a dealership Pulled into the service center only to wait 15 mins before a service consultant even acknowledged I was there, none of whom seems busy at all, but the Pulled into the service center only to wait 15 mins before a service consultant even acknowledged I was there, none of whom seems busy at all, but there was plenty of service staff walking around laughing and joking with other staff. When my repair was done, not only was my driver's seat completely altered, but all three of my mirrors were absurdly adjusted as well. In all honesty, of all the cars I have owned, I have never had this many problems with a vehicle till I brought it to the service department on Bell and 91st. It is almost as if they are intentionally sabotaging my vehicle to get more business, or they just do not do a thorough inspection of the vehicle prior to completing repairs. I have never left a review on anything but I kept seeing this pop up in my email and after my last experience with my vehicle, I felt I had to be honest and say something. More

Deb is a true professional Deb did an amazing job trying to get me a deal. Unfortunately I wasnt able to close deal due to us not being able to bring the payment where I needed Deb did an amazing job trying to get me a deal. Unfortunately I wasnt able to close deal due to us not being able to bring the payment where I needed it. But no dealership had been able to and I've dealt with ten of them. However due to Deb's level of customer service I will definitely be calling her in eight months when my credit is better. More

VERY POOR SERVICE DEPARTMENT Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesti Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesting a return call. Very poor customer service after the sale. More

Cannot and will not recommend Service Dept! Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on July 11. After 1 hr 15 min, asked if battery had been tested....it had not. Requested to have car returned. Went elsewhere to have the work completed including a new battery. They have no comprehension of their customers time. Bottom line: My last visit to this dealership! More