AutoNation Chevrolet Arrowhead

VERY POOR SERVICE DEPARTMENT Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesti Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesting a return call. Very poor customer service after the sale. More

Cannot and will not recommend Service Dept! Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on July 11. After 1 hr 15 min, asked if battery had been tested....it had not. Requested to have car returned. Went elsewhere to have the work completed including a new battery. They have no comprehension of their customers time. Bottom line: My last visit to this dealership! More

False Advertisement My Daughter went into the purchase a used car. She was very interested in the Chevy Cruse. She is a single mom and had planned her budget accordingl My Daughter went into the purchase a used car. She was very interested in the Chevy Cruse. She is a single mom and had planned her budget accordingly. We viewed many cars and found a couple in her price range. Our sales representative was quite aware of her budget and assured her he would work with her. After test driving the car she was interested in, they went began the lengthy paperwork. What happened next was opposite anything I have ever witnessed or heard of, the price of the car kept increasing. She was told that she would have to pay for tinting of the windows, which they apparently do to all cars that are traded in, then pass on the cost to the consumer (she did not ask for or request tinting). Ultimately she was charged extra for several different items. Truth be told, the sticker price on the car was no where near what the ultimate price of the car would be. I recommend anyone who has a strict budget to stick to (and most of us do), this is not the place for you. Not only would I call this false advertising, but I also believe that the salesman was more interested in selling whatever car he could rather than helping a potential customer. Unfortunately for the salesman he unknowingly lost more than one sale, he lost several potential sales in the long run as well as the dealership itself. More

Mike Choung I cannot recommend the sales manager Mike Choung enough when looking for a car. He was extremely helpful and knowledgeable when we were looking for a I cannot recommend the sales manager Mike Choung enough when looking for a car. He was extremely helpful and knowledgeable when we were looking for a used truck. He did not try to pressure us or push anything on us we did not need. I told Mike I will keep him in mind when looking for my next car and I meant it. More

Excellent Experience Car Buying I purchased a new 2016 Chevrolet Cruse on Friday 11.27.15. They were able to offer me a deal which matched car type, features, price, discount, finan I purchased a new 2016 Chevrolet Cruse on Friday 11.27.15. They were able to offer me a deal which matched car type, features, price, discount, finance rate, etc I was impressed with the how each step was explained and handled efficiently. After the paperwork was completed the salesperson Mike Dibenneto took the time to help me setup the On Star and Bluetooth features. He also explained many of the features and how to use them. I would recommend him and the dealership to anyone More

No service in the service department. Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers in less than 2 years, and my latest one is also gone. Went to get my car detailed (waxed) today and ran into a service dept. that is too busy for customers. Drive only had 1 car in it, but the only service writer I saw there (1:25 pm), Alex Perez, didn't want to be bothered with me. He didn't know what I was talking about getting my car waxed. Another guy tried to explain it to him but he was more interested in looking at a computer screen. I told him to get the detail guy, he would come and give me a price and I would wait until it was done. I had the same service done 8 months ago there. Still acting confused, he just started making excuses, they were too busy, he didn't know if they could do it, why did I want it done............. I finally said I will go get it done some place else and he said fine and went back to the computer screen. This dealerships spends lots of money on mailings to me, service coupons, emails etc but when you get there, they are too busy. I won't be going back any time soon. More

great place For the past 10 years I been coming to this dealer to purchase my vehicles my best experiences was with Felix unfortunately he no longer works here so For the past 10 years I been coming to this dealer to purchase my vehicles my best experiences was with Felix unfortunately he no longer works here so I dealt with Toma's he was great friendly and has just as great personality as Felix. Anyway I took my brother to buy his Malibu and he too would recommend this place they are quick and easy to work with. I think I will give them another 10 years of my business since I tend to buy a new car about every 2 years or so me and my friends and family love you guys and trust me they have all shopped here including out of state family. In the past 10 years us as a family have purchased at least 20 vehicles here new and used and have always been treated with respect all the way down to the service department. Thanks guys we will see you soon once again. More

Highly Recommended! Just purchased my first car ever! Read other reviews and was impressed by what others had said about AutoNation Chevrolet and after my experience I ca Just purchased my first car ever! Read other reviews and was impressed by what others had said about AutoNation Chevrolet and after my experience I can easily see why! Antonio Dominguez helped me and went above and beyond to answer all my questions and get me the car I wanted. He was kind and relate-able and made me feel like a valued customer. I will be purchasing a second car for my family soon and will for sure be going back to Antonio Dominguez at AutoNation Chevrolet! More

I went in looking for a car with good gas mileage and found the Chevy Spark and traded in my 2010 Chevy Cobalt. Tomas and Brenden were great. This was the best car buying experience I've had. I wanted th found the Chevy Spark and traded in my 2010 Chevy Cobalt. Tomas and Brenden were great. This was the best car buying experience I've had. I wanted the Salsa colored Spark and Brenden worked hard to get it. Tomas is low key, friendly and knowledgeable. Greg in the Service Dept. was great when I had to have a minor problem fixed on the Spark. Nick in finance was nice. The employees in the Parts Dept. were also good when I bought floor mats. Randy was also very helpful and nice. All the people I dealt with were very friendly. I'm also impressed with how clean the Service Dept. is. The Spark is the 3rd car in a row I've purchased from this Chevy dealership. All in all, a very pleasant experience. More

Great dealership, very friendly I love working with these guys they are he best in town and have good prices and also the service dept. is very friendly guys they are he best in town and have good prices and also the service dept. is very friendly More