AutoNation Chevrolet Amarillo

My wife and I bought a car from Plains Chevrolet and was told that it had been in a wreck but they assured us that it had been fixed and restored back "the way it was supposed to be" to quote the sales mana told that it had been in a wreck but they assured us that it had been fixed and restored back "the way it was supposed to be" to quote the sales manager. They told us that they would not have put it on the lot to sell if they were not sure that it was a certified used vehicle. They also told us it would still be under the manufacturers warranty with a 36,000 bumper to bumper and a 100,000 mile drive train warranty. They assured us we could buy with confidence. Well, after we bought the car we ended up having to take it back several times for several problems. Believe me, it has been nothing but trouble. Finally when the vehicle only had 23,000 miles and less than 3 years old the paint started popping off the front bumper and they refused to fix it. All I can say is if you buy any vehicle from Plains Chevrolet, you had better get every detail you can think of in writing and be prepared to endure the worst customer service experience I have ever had from any dealership in the Amarillo, Texas area. Good luck!!!!!!!!! More

When I first bought my truck in 2009, these folks were great. They paid for my first service at 3000 miles, they constantly called to make sure things were going Ok. At about 8500 miles, I started notic great. They paid for my first service at 3000 miles, they constantly called to make sure things were going Ok. At about 8500 miles, I started noticing noises, several different ones. One was fixed after waiting 2 weeks for a new door panel. One was blown off, telling me that "its normal". Its not freaking normal dude, if a clunk comes from the rear end when you put it in reverse, thats not normal. And the other, a belt squeal, is still on going after 3 trips to the shop for repair on this particular issue. Atleast they had the decency to put me in a loaner while they had mine, but that was in my factory warranty period, now I'm at 50k, and I doubt they would do it now. Now, no matter when or where I call from, I can't get a single person to answer the phone. I just finished letting the phone ring for about 5 minutes before it went to voicemail. I called the numbers I had from when I first started doing business with them, and then I called the numbers currently on their website. I'll be going to a different dealership when I'm ready to trade in, possibly a different brand all together, though it goes agains everything I stand for. This place is just after your money, like most, but once they have it, they're done with you until the next time you want to trade up. More

I purchased a truck, they wrote up a service order for a hitch. It took several weeks to get it put on, then they put on a used old hitch without any type of electrical hookup, not the hitch they took off t hitch. It took several weeks to get it put on, then they put on a used old hitch without any type of electrical hookup, not the hitch they took off the truck to sell on another truck, like they said they would. Because the service letter just said "Hitch" they would not make it right. I went as far up the totum pole as I could get. I guess what little it would have cost them to do us right, was worth us telling others about the poor service. There is a right and a wrong way to take care of things and they give "used car salesman" a bad name. Beware of any promised repairs, be spacific in the order, that they use new parts!!!! Billie Parker More