AutoNation Chevrolet Amarillo

Do Not Trust this place, they are dishonest.The Initial Do Not Trust this place, they are dishonest. The Initial Salesman Tyler Noack was excellent. He had the vehicle I wanted and contacted me to let me Do Not Trust this place, they are dishonest. The Initial Salesman Tyler Noack was excellent. He had the vehicle I wanted and contacted me to let me know. I put money down to hold it and since I as out of town, drive to Amarillo to pick up my new truck. He was sick on the date of pick up and handed me off to "Thomas" to finish the deal. All went smoothly until I discovered upon my return that the Gooseneck ball and tie downs were not in the truck. I had Purchased the truck with the High County package including the Gooseneck/5th Wheel Package. Initially Thomas denied that I had the Gooseneck/5th wheel package, telling me that I only had the "Prep Package, which was according to him did not include the hitch only the hole in the bed. I went and looked at the truck and it did in fact have the hitch receiver and I was lacking the ball and tie downs. I texted him a picture of the window sticker which showed not a "Prep" package but the gooseneck/the wheel hitch package. I provided him with a picture of the gooseneck ball and tie down kit from the Chevrolet website and which is described on that site as the "Gooseneck Hitch Package" He then said he spoke to his Manager and "I'm going to go to pats and get one ordered for you" He asked if that was the only thing keeping me from being completely satisfied. I responded that I believed so. He then texted I'm gonna have it ordered for you, I will let you know when it cones in and either we will have it shipped to you or have someone deliver it to you" I thanked him. He then texted that when I get a severe to please put completely satisfied that they had been told that anything less would result in the salesman being fired. At that point I would have done so once I got the hitch, because that would've been the truth. I texted him the next day asking for the proof of ordering he had told me he would send and asking him to either ship the ball directly to me or to my local Chevy Dealer. He responded as follows: "I just spoke with my manager as to why we are having it delivered to us first and his exact words are “I am getting him a $325 hitch for free, the 5th wheel gooseneck package does not include a hitch, the hitch is separate. But because we want the customer to be completely satisfied I am ordering him a hitch for free in exchange for a completely satisfied survey so when we get the survey back completely satisfied I will ship it to him but not until then.” He then said if that is a problem to let us know and he will cancel the order." As you can imagine, I was shocked that a sales manager would essentially blackmail me for a positive review I was inclined to give freely. I let Thomas kn ow I would not be filling out a review until I received the part and my sale was complete. He told me he would send an invoice of the order and a picture of the ball once it came in. The next day he sent a screenshoot of a part order screen and a photo of the ball and tie down. I asked him to send me a tracking number for shipping.he did not respond the next day. Two days later he sent the following: "Sorry for getting back to you just now I was off yesterday.  My manager will not send that hitch until we receive a completely satisfied survey.  The reason for that being we are giving it to you for free.  He had me print off the window sticker pic you sent me.  Then we went on Chevy.com to configure the vehicle similar to how your truck is.  As you can see the gooseneck/5th wheel package is included with the high country deluxe package and the hitch itself is separate from it. If your had a hitch it would be under the z71 off road package and there would be 325 charge right there.  That is why we are not sending until the survey comes back completely satisfied" He then sent picture of a different truck and claimed that my truck did not come with the Gooseneck/5th Wheel Package. I called to speak to his manager and was transferred to Thomas. I let him know that I would not be filling out the survey until Wednesday January 26, and that I wanted him to send the hitch I had been promised. He said he would have his manager call me. His manager, by the name of Barnaby called and in a very unprofessional manner essentially reiterated what Thomas's Text said, that is, that he would not send me the hitch until I completed a survey that said I was completely satisfied. I was again surprised that a sales manger would conduct himself this way. It was quite honestly unhinged. All he had to do was send me the hitch I had Pais for and all of this would've gone smoothly. I let him know that he could send me the hitch or not, that I would be filling out as many reviews as I could and that I would be honest in my evaluation of him and the dealership. I asked him directly if he thought that withholding the Gooseneck Hitch Package unless I gave them a completely satisfied review was honest and if that was honorable. HE did not respond. Of course not. It was the most unprofessional and slimy action I have experienced in 40 years of purchasing vehicles. If these two are representative of Autonation Chevrolet Amarillo, I would not recommend Autonation to anyone and will share this experience with everyone who ask how I like my truck. Car Salesmen often have a bad reputation, but I have been happy with the salesmen I have dealt with in the past. These two are dishonest and should be embarrassed by their conduct. I love Chevy trucks, but these two are a stain on the Chevy brand More

They help me a lot when I wanted to get my car, I didn’t have any credit and in other dealership they weren’t given me a good deal, I’m never leaving Chevrolet have any credit and in other dealership they weren’t given me a good deal, I’m never leaving Chevrolet More

My sales person was very helpful and explained all the paperwork and the new features on my new Z71. Daniel was awesome. Left me numbers to call and helped with the details and getting everything to work paperwork and the new features on my new Z71. Daniel was awesome. Left me numbers to call and helped with the details and getting everything to work for my husband. AutoNational was the best. Will tell all my friends! More

Very nice people help us good make sure we were pleased with the new truck we got the person that help us out was very nice person thank you auto national with the new truck we got the person that help us out was very nice person thank you auto national More

The service department did a great job on my Tahoe as usual. They are always very nice and do a great job. usual. They are always very nice and do a great job. More

It was an absolute great experience. I love Auto Nation and enjoy all of the people they have working there. I am a long term customer for them and will continue using them for their excellent service. and enjoy all of the people they have working there. I am a long term customer for them and will continue using them for their excellent service. More

Tim Rodriguez does an excellent job. Really no more to say other than that. Tim is great & 25 words is a lot to expect from your customers. say other than that. Tim is great & 25 words is a lot to expect from your customers. More

I went there to Look atVehicles for my wife and she fell in love with a brand new 2019 Z71 Pick upBobby the salesman did a awesome job has kept in touch with us made a new friend in love with a brand new 2019 Z71 Pick upBobby the salesman did a awesome job has kept in touch with us made a new friend More

awesome good peaple they are very friendly, helpful, do everything they can to help you get what you want awesome people. make you feel very comfortable when you are the they are very friendly, helpful, do everything they can to help you get what you want awesome people. make you feel very comfortable when you are there, More