AutoNation Chevrolet Amarillo

Very friendly staff, waiting area is clean and comfortable with cold and hot beverages for customers. Love the vehicle cleaning that Comes with your routine maintenance. comfortable with cold and hot beverages for customers. Love the vehicle cleaning that Comes with your routine maintenance. More

I’ve been taking my car to Auto Nation for 3 years now and I just love there service and everyone that I have encountered there are just wonderful. I highly recommend them!!! and I just love there service and everyone that I have encountered there are just wonderful. I highly recommend them!!! More

Showed up to the dealer with the intention of buying a truck with no hassle. With my expectations met left happy and satisfied truck with no hassle. With my expectations met left happy and satisfied More

Great customer service fair prices considering everything that’s going on in the world today.. highly recommend and we will be going back. Thanks guys! that’s going on in the world today.. highly recommend and we will be going back. Thanks guys! More

Very slow and the process is slow and to many people to go through and they push Xtra incentives go through and they push Xtra incentives More

They courageous and very prompt about get the part needed and ready in few day and ready in few day More

Great service and timely. Professional, friendly people through out service and billing areas. Coffee and other condiments available. Professional, friendly people through out service and billing areas. Coffee and other condiments available. More

Staff was very helpful and efficient Everything was done in a timely manner My vehicle was washed and vacuumed Thank you done in a timely manner My vehicle was washed and vacuumed Thank you More

I'll start with the positive. My car is running and it's running well. The repair itself was good. However, the service was terrible. Starting with the day I made the appointmen My car is running and it's running well. The repair itself was good. However, the service was terrible. Starting with the day I made the appointment and was transferred to someone to discuss whether there would be a loaner car and if my warranty would apply. The phone rang for over five minutes and nobody ever picked up. I called the next day and left a voicemail. I called again that afternoon and left a second voicemail. Nobody answered and those calls were never returned. Day 3, I take my car in at 8 a.m., 30 minutes early. I needed diagnostics run on it so I knew if it was covered. There are no loaner cars due to inventory. I was very quickly ushered to a shuttle but had to tell them to hold on because I still had not spoken to anyone about my warranty. I was quickly dismissed and told to just email it. I provided the same call back number I had now done 3 times. I call for the first time about 3 hours later. Was on hold for 28 minutes. Later in the day for 3 minutes, only to be told it hasn't been looked out. Day 4 I called. No answer. Transfer. On hold 9 minutes. After three calls I get a ride up there. I am told again, that my car has not been looked at. I asked why I made an appointment for the previous morning and she has it always takes 48 hours. I asked why I wasn't told that and she said , well that makes people mad. Full disclosure, when I dropped the car off, I was asked if I could leave my car a few days. I told the gentleman that if it needed a few days to be repaired, I would figure something out. However, I was never informed it would take 48 hours just to diagnose it. I was basically told they were too busy to check voicemails and that's why I hadn't been called back. I was asked for a call back number since they'd apparently misplaced mine. Later in the afternoon I was called and told it would be repaired and ready on day 5. Day 5 late afternoon I call. It isn't ready. I ask if they are open day 6. They are, but that technician doesn't work that day. So it should be ready day 8. Day 8, nobody calls. I call and am told that it is done and just waiting. Not sure how long it would have sat there had I not called. Warranty covered it. Car runs well. However, if you want reasonable expectations or communication or just decent customer service, this isn't the place for it. At least ten total calls were made and I received one brief call back. More