AutoNation Chevrolet Amarillo

If your vehicle is in good running condition when you drop it off for a simple fuel pump n sensor replacement …PLEASE don’t take it here .. Unless you have three months to be car less and your car won’t drop it off for a simple fuel pump n sensor replacement …PLEASE don’t take it here .. Unless you have three months to be car less and your car won’t start and you have to get it towed back home and…. The service mgr. tells you they can’t fix your vehicle so come pick it up and take it to a high performance center ? Did I mention minor damages on the exterior , damaged , drained batteries and oh yeah guess what the original diagnostic reading three months ago are still the same readings today …. So in that case did they actually repair my vehicle ? More

They have Great staff, they were friendly and knowledgeable. I recommend them for any vehicle purchase knowledgeable. I recommend them for any vehicle purchase More

Someone needs to call me back. Gordy and the general manager should know my situation and get involved. I just bought the brand new truck on the 6th and the CEL has come on 3 times Gordy and the general manager should know my situation and get involved. I just bought the brand new truck on the 6th and the CEL has come on 3 times now. Nobody from service will now answer my call or call me back like I have been told twice. And I called 3 different numbers for service and never got an answer on any. Even left a voicemail and don’t get a response. Truck has 500 miles on it. Brand new, CEL 3 times and nobody is being helpful. Lemon law has almost approached us with this vehicle. And they already sold my vehicle trade. So I need some executive and upper management involvement in this to show Autonation actually cares for their customers and not just a dollar bill. More

The service department was very helpful to us. We had a recall on our car that we took care of for us. We were quite comfortable with the service we received. We had a recall on our car that we took care of for us. We were quite comfortable with the service we received. More

Carlos was real help as a customer I felt really taken care of while purchasing my new truck. care of while purchasing my new truck. More

The customer service at first was very good. I purchased a vehicle on Friday January 6th. on Sunday the 8th, the check engine light came on. Remind you this is a brand new vehicle that had less I purchased a vehicle on Friday January 6th. on Sunday the 8th, the check engine light came on. Remind you this is a brand new vehicle that had less than 30 miles on it and a 2023 model. I reached out to the salesman immediately and did not get a response until Tuesday. Dropped my truck off in Service on Tuesday the 10th, they told me it would be 2 weeks until look at it. I let them know the salesman told me I could drop it off to be looked at immediately. After back and forth they finally did. They ended up clearing the codes and told to drove on hoping it doesn't come back on. I leave on Tuesday night with it. Wednesday morning, check engine light comes back on. I drop it off Wednesday morning, Laura in Service helped provide a rental that Autonation is paying for while in the shop. I reach back out today (Friday), and find out it has not been looked at yet (when it was looked at immediately on Tuesday). This truck was already previously worked on by the shop, and Autonation is paying for a rental for me, AND the truck is brand new with less than 300 miles on it. I thought that to preserve their own costs, they had already worked on it, and because it is brand new and I have only gotten to drive it 2 days out of 7, that they would hop on this to help prevent possible lemon law issues. But that is not the case. The best part of this process has been Laura in Service, but she is new and I feel does not have the pull with the dealership to understand my situation to help yet. But she has been great. Just need and want my brand new vehicle fixed that can't seem to get on the road or in the shop. I understand the automotive transport industry and customers being told everyday the same thing and understand that shops are backed up and can't get to vehicles immediately (so please don't speak to that again). But it seems that yall took my trade, got me to sign on the dotted line for your vehicle, and got a truck deal, and now I am thrown to the wayside after a deal is made. Kinda like a 'gotcha' moment. It is brand new, took delivery a week ago, and already had to be in the shop twice. My confidence level on this vehicle and getting it in the shop is drastically dropping. My thoughts on this review could change, but at this particular moment, this is how I rate based on my current experience and thoughts. Could change depending on how this is handled. Thanks More

I recently bought a Silverado here and the service was great. So good I told my coworker about it and he bought one there 2 days later great. So good I told my coworker about it and he bought one there 2 days later More

Ryan was great! Didnt feel like I was being pressured into a vehicle I didn’t want and the finance department was very informative I think I got a great deal! Didnt feel like I was being pressured into a vehicle I didn’t want and the finance department was very informative I think I got a great deal! More

I’ve always received great customer service from this dealership. I will continue to take my truck here! dealership. I will continue to take my truck here! More

Salesman was super nice. Worked hard to help us. Still disappointed that the service light on the used vehicle that is on would not be fixed because it would cost them to Worked hard to help us. Still disappointed that the service light on the used vehicle that is on would not be fixed because it would cost them too much. I feel like if I am purchasing something, they would go out of their way to make sure it's the best they could provide. More