AutoNation Chevrolet Airport

Paying for their mistake!!! First let me start by saying, purchasing our truck was great. Our sales rep, Christian, was a pleasure to work with and the process of “purchasing” we First let me start by saying, purchasing our truck was great. Our sales rep, Christian, was a pleasure to work with and the process of “purchasing” went as expected. This is not our first vehicle purchase, so we are aware of how the “games” are played and how the negotiation process works. Just this year we have purchased a 2010 Camaro SS from Carl Black of Orlando and a ’93 Full Size Blazer as a restoration project for my husband, so this truck was to be our family get around vehicle. Because Christian was in training he was being assisted by the finance manager to "help" negotiate the price. I came in on a particular vehicle I found listed on their website that was discounted by over $8k, as I had a lot of negative equity and I wanted a vehicle that was going to help absorb that. When they pulled the vehicle from the lot the finance manager said "this cant be the right truck because look at the picture, its a base truck and this one has chrome handles, mirrors, foot rails and a bed liner". I said but your stock numbers match up and I came in to purchase this specific vehicle at your listed advertised price of $30,800. After trying to persuade us to other vehicles with leather, crew cab, 4x4 and even a diesel, they almost had us on the diesel, but while all the options are nice and I went back to the original truck because I have 2 kids to put in the back and plan on giving the truck to my daughter when she is able to drive. Leather and options are nice but kids will be kids and they are only going to tear up. The finance manager ran inside and returned stating "I am sorry I cannot give you this truck for our listed price, someone must have messed up, but I will let it go for $31,375." Negotiations back and forth I met him in the middle at $31k. I even signed the “Will take today” form and adjusted it from the $31,325 at 7+% they had shown to $31k and a 2.99%. Once in financing things fell apart. The Finance Manager explained he still couldn’t give me the truck for $31k but that he was going to give me something even better to make up the difference. We agreed to move forward with financing when we found out it was a 3 yr Tire and Wheel protection plan. After hearing the interest rate of 6.99 at $850 a month they were offering thru 3rd party lenders, I called my credit union and obtained a 2.79. My credit union faxed over the approval and asked for the bottom line out the door price as this is what they were going to be cutting the check for, less my trade ins. The finance manager grabbed his calculator and said bottom line price is $29,211.22. My old loan was with my credit union so they were handling the payoff internally and informed me that the truck transaction needed to be handled as if it was a cash transaction and my vehicles were free and clear titles in hand. He said something was wrong and he would prefer if I did in-house financing. Why would I want to do in house financing at $850 a month when Navy Federal gave it to me at $629. Looking at the Retail Purchase Agreement the “selling price” shows was $35,274.52, I questioned this he explained that it was 35,274.52 plus our appearance protection, Theft Protection, Tire and Wheel Protection and the Convenience Package my bottom line was $38,570.52. They were discounting the truck by $8k and after their dealer fee, the FL battery fee, tire and Elec filing Tag fee I was getting the truck for the agreed amount of $31,375.72. $25 difference of what was agreed upon but ok lets keep moving. After tax tag and county taxes total came to $33,461.22. They applied a rebate of $4,250 which brought me down to the $29,211.22. Less my trade ins of $8k brings the check they needed at $21,211.22. Ok great. We took delivery at midnight and did not see that the truck got damaged in detail, the dealership fixed this with no problems, even gave me another tank full of gas for the inconvenience. I was on cloud nine, nice truck, great deal, showed it off to my family, friends, co-worker and referring everyone I knew over to AutoNation Chevrolet Airport. I took delivery on my truck on Aug 10th, on Aug 22nd, the same Finance Manager called me to say he needed the contact number to Navy Federal and my account information because “the numbers don’t match up.” Well how can this be I asked, he said he was off by $8k. The bottom line said $29,211.22 and our check was only for $21,211.73. Sounds like you are not taking into consideration my trade ins. Told him to figure it out and call me back. I called Navy Fed who went over the Retail Purchase Agreement line by line with me and they said I had nothing to worry about, even verified that the dealership cashed the check on Aug 15th. Never heard back from the Finance Manager so I assumed they must have figured it out. UNTIL LAST NIGHT. I had another manager call me and demand that I come in and a lady by the name of Charlie Alvarado called and said that if I didn’t come back in and re-sign that they were “going to send the hook for my truck.” So on a school night, we load up the kids and make the 30 min drive back to the dealership. As soon as we walked in we were being told that we needed to re-apply for the truck and that we owed an additional $8k. I pulled out my Retail Purchase Agreement and the General Manager, Mr. Vincent Cardova said “do not look at that, look at my screen this is the numbers I care about.” Repeatedly said that I need to stop referring to my paperwork and pay attention to the numbers on his computer screen. He insulted me on a number of occasions, but one was in front of my 2 kids stating “why don’t you fax that purchase agreement to your credit union so I can have an intellectual conversation with someone tonight because Mrs. XXXXX you obviously don’t know math.” When I called my credit union and put them on speaker phone they also informed them that I was right and to stand my ground. They were not going to be getting any additional monies for the truck. This is when things got extremely emotional. With my 2 kids in the office with Mr. Cardova informed me that “As soon as you leave this lot, I want to let you know what you can expect, I am going to call the cops and report the truck stolen, you have a beautiful family and they are going to watch you be arrested for grand theft Mrs. XXXXX and a felony is nothing to joke about. We will also call our attorneys who are not cheap and prosecute you to the fullest extent of the law.” At this point I begin to call my attorney, and its after 9pm at this point and my husband told me to simply call the cops instead. If we are going to report it stolen, we might as well do it right now while its still on the lot. The 911 operator informed me that as long as we are current on our payments they cannot “repo” my truck, especially because they are not the lien holder, Navy Federal Credit Union is. We had Sergeant Joe Capece of the City of Orlando Police Department come out and inform us that this is all a civil matter and that because the truck is in our name they cant report it stolen, and because they are not the lien holder they cannot legally repo the vehicle and we are free to go. Our cloud nine was quickly ripped out from underneath us. I have never been so insulted in my whole life. As previously stated I have purchased numerous chevy’s including a S10 in 2002, a Cavalier in 2003, numerous K10 ranging from a 1976 to a 1984, and currently own a 2010 Camaro SS, a 93 Blazer and our 2014 Silverado. While I know this isn’t a direct action of “Chevrolet,” the actions, threats and unprofessionalism presented by this dealership has put a bad taste in our mouth, and I am not looking forward to the months ahead. I have put money in escrow with my attorney because if any of Mr. Cardova’s threats are true, I am going to be having extremely high attorneys bills here in the near future for a mistake that his dealership did. Cashing the check is acceptance of the contract and threatening a family to have their mom arrested for Grand Theft is in no way a good practice or a smart way to have a customer work with you to correct the error. More

If in Orlando and are looking for a car look no further I was looking for a used car that would not break my budget and shopping for cars is not my favorite thing to do. If this is you, I would say look no I was looking for a used car that would not break my budget and shopping for cars is not my favorite thing to do. If this is you, I would say look no further, I have the place and the people for you to see. Go to AutoNation Chevrolet Airport and see salesman Greg Taylor. Greg listened and understood my situation and put me in a car that was just right for me. But he did not stop there he stayed with me through the whole process. Greg introduced me to Alfonso Scurry in the finance department who helped me get the very best deal on my interest rate imaginable. While in Alfonso’s office Greg continued to check on me to make sure I was getting everything I needed and they both helped to get me out the door and down the road in my new used car. I will not hesitate to contact both these guys again when I am looking for my next car. I know they will make it an enjoyable and easy experience and how many people can say that when shopping for a car? Lisa Ianacone Orlando, FL More

Wonderful Sales Experience Recent purchase of a new Chevrolet Silverado from Ziad Dabbas - very professional, polite and made the purchase a joyful experience. 100% satisfied. Recent purchase of a new Chevrolet Silverado from Ziad Dabbas - very professional, polite and made the purchase a joyful experience. 100% satisfied. Thank you for the great truck. More

Great Customer Service and Prices I just purchased a certified pre-owned 2012 C6 Corvette Z06 and a 2013 Silverado 1500 LT at AutoNation Chevrolet Airport. Through the entire process t I just purchased a certified pre-owned 2012 C6 Corvette Z06 and a 2013 Silverado 1500 LT at AutoNation Chevrolet Airport. Through the entire process the staff was courteous, helpful, and willing to do whatever it took to make sure my wife and I were satisfied customers. From Jose and Alex, the two Sales Consultants all the way to Andreas the General Sales Manager, the level of customer service was outstanding and I would recommend them to anybody looking to purchase a vehicle. More

I was very satisfied purchasing a Chevy Volt with 0% APR financing, I also traded in my 2009 Toyota Corolla. I first contacted the dealer through their website, then I received a follow up call from Cassie financing, I also traded in my 2009 Toyota Corolla. I first contacted the dealer through their website, then I received a follow up call from Cassie Acevedo. Cassie was very helpful in setting everything up. She was very prompt in answering my calls and would go out of her way to help. We met the following day and closed the deal. More

Ian Mckenzie is by far one of the best service guys i've delt with. Anytime there is a problem, he resolves it no questions asked. Because of his great service and friendliness, I went back and bought i've delt with. Anytime there is a problem, he resolves it no questions asked. Because of his great service and friendliness, I went back and bought my second vehicle. Thanks Ian for all that you do! More

I am very happy with this dealership, Cassie was amazing she was so nice and sweet to us and very knowledgeable about the car. Sheila the finance manager was great too she did what it took to get our deal she was so nice and sweet to us and very knowledgeable about the car. Sheila the finance manager was great too she did what it took to get our deal done with what we had to work with. I will be recommending them to friends and family and i will buy my next car from them. More

This is my second vehicle I've purchased from Autonation Chevrolet. I must say their customer service is out of sight! They made me feel like family. From sales to the service department, this is Autonation Chevrolet. I must say their customer service is out of sight! They made me feel like family. From sales to the service department, this is a well rounded company. Mr Ian Mckenzie is very trustworthy and professional. Cassie in Sales did a great job finding the vehicle that suited me. Like Mr Phil on Duck Dynasty. I'm Happy Happy Happy!!!!!! More

I would never recommend this dealership. The management is shady, and and tries to 'slip in' stuff without asking you if you want it!! Gave us the wrong car, didn't do paperwork correctly.....a big mess! is shady, and and tries to 'slip in' stuff without asking you if you want it!! Gave us the wrong car, didn't do paperwork correctly.....a big mess! Clearly the right hand doesn't know what the left hand is doing. Still trying to get things sorted our after 2 months. Beware, and stay away from this dealership!!! More

The service department was below poor but that was the lowest score they had. Made an appointment early on Sunday to have my car serviced, I explained to the lady I had the FMMP (the free service package lowest score they had. Made an appointment early on Sunday to have my car serviced, I explained to the lady I had the FMMP (the free service package I BOUGHT with my car that comes from Chevrolet). She told me to just bring in my FMMP info and the service will be covered. Sunday morning came, I parked my car in the service bay and asked if that is where I should leave it for service, the man who greeted me (which I later found out was the manager of the Service department) responded with "I am the only one here, what do you want?" I explained to the man I made an appointment to get service done since my FMMP emailed me and just said i need to come in for service, but did not say what. The manager got my paper work (which had the wrong model of car on it) and proceeded to ask me what service had been done on the car. I told him I bought the car used, so I was unsure. He then responded with "Oh, well let me call the dealer you bought the car from" (which was New Smyrna Chevy which was an amazing experience) "and talk to them." I was unsure of why he was calling but I said ok and waited. He made a few phone calls then came back and said they were not open til 11, so I had to pay for the services (of which were still undetermined). I told him that no one told me on the phone I had to come in to Courtesy Chevrolet when New Symrna Chevy was open so they could call about my FMMP. The manager of service then replied with "Well I can't just give you a free oil change." Since I was already having issues, and he seemed very unprofessional and rude, I asked him who the manager was and if I could talk to them. He then replied with "I am the manager, you're talking to him." So when I asked who was above him he gave me a quick name and said "but he is not here." So I asked the man for a phone number that I could call. He pointed to a sign then started to walk away from me. I then said "Excuse me, can you show a little customer service and at least write it down for me?" He then scribbled the name David Vega and walked away. I wish I would have caught the managers name, but I was so shocked at the rude and unprofessional manner of this man that I never caught it. Of course, the dealership does not have any names posted on its website, and with good reason. I'm sure they get enough complaints that they don't want people to know who they are. But if you go on New Smyrna Chevy's website, they have pictures and names of all the staff. I have left a message for Mr. Vega, I will update with his response. More