AutoNation Chevrolet Airport

Best Experience I've Had with Car Service I worked with Dustin, my Service Consultant, and he was absolutely the best service consultant I've ever dealt with out of all the dealerships I've de I worked with Dustin, my Service Consultant, and he was absolutely the best service consultant I've ever dealt with out of all the dealerships I've dealt with in terms of service; he clearly knew about how Chevy's were meant to operate, and he didn't talk down to me because I was a woman. He even took the time after my repair was done to drive my car with me in it so that he could explain what was normal in terms of my steering system sounds, and I was so impressed by this. And what was even more amazing was that I hadn't scheduled an appointment, I just showed up, and he made sure he worked my car in. What a nice guy, caring person, and just AWESOME!!!! More

Going beyond expectations I bought my 2015 Chevy Silverado 1500 new at this dealership in January 2016. I was concerned about the service I would be receiving from Chevy since I bought my 2015 Chevy Silverado 1500 new at this dealership in January 2016. I was concerned about the service I would be receiving from Chevy since my last 2 vehicles I drove were Lexus vehicles. But I have to say every time I bring my car in for service the service reps are friendly and always have a can do attitude and the service manager is outstanding and always there to help if needed. like I said in the subject line, they always exceed my expectations. I would recommend this dealership and service department to my friends and family. Thanks again, Judson More

They work with you Went with my fiancee to see if they could upgrade our lease for around the same price, they were about to give us a better car at around the same pric Went with my fiancee to see if they could upgrade our lease for around the same price, they were about to give us a better car at around the same price we were paying and for the same mileage. They worked extra hard to make sure that we were happy at the end of the transaction. More

Attentive and professional service is what I received Very attentive and Tom showed me that he wanted to helped me with my problem, they also keep updating me with the wait time and he was professional as Very attentive and Tom showed me that he wanted to helped me with my problem, they also keep updating me with the wait time and he was professional as well, he made me feel that he cares as a customer More

Lies & Ommissions In searching for a clean, low mileage Yukon Denali, I came across a nice-looking 2013 here. Coming from St. Augustine, I asked many questions about th In searching for a clean, low mileage Yukon Denali, I came across a nice-looking 2013 here. Coming from St. Augustine, I asked many questions about the vehicle's condition before setting up a time to see it. While I was told about "a small wrinkle" in the driver's seat, the very noticeable dents and scratches were omitted from their response; not to mention nearly a dozen drill holes in the dash, and 6 large drill holes in the floor of the back seat! When asked about these obvious imperfections, the saleswoman told me she didn't see the dents or scratches. Meanwhile, the used car manager is the real shady character here. He acts like we are crazy when asking why the carpet in the back seat doesn't look right. He then suggests maybe the owner had a table between the second-row captain's chairs... mind you, this is a trade-in vehicle. When they leave my wife and I to continue our inspection of the car, we come across paperwork showing that their service department had removed aftermarket wiring, electronics, and a "safe" from this vehicle upon trade-in. Turns out this was a cop's car, and had installed all sorts of unusual items for a personal car, including a gun safe! Yes, that's what was bolted to the back seat floor. When confronted with this documentation, and asked about the safe, the manager claims he forgot! He forgot this car had a gun safe bolted to the floor when he was telling some story about how some people like to install a console or table between the seats. It's one thing to have a uniquely bad experience, but when the used car manager is a sleazy, dishonest huckster, I have to imagine he lies whenever it suits him. Run from this place - the epitome of shady used car sales! More

Excellent buying experience from the GM Younes I have bought two trucks from Autonation Chevrolet Airport and have been thoroughly impressed! The General Manager wanted to move vehicles and he work I have bought two trucks from Autonation Chevrolet Airport and have been thoroughly impressed! The General Manager wanted to move vehicles and he worked hard to earn my business. He made incredible deals on the two separate purchases of 2015 Silverado's. My first purchase was in September 2015 and was very easy and I felt like I was appreciated and I felt I got an amazing price, I didn't even need to shop around at other dealers. The second purchase of a 2015 Silverado was on January 2nd 2016. The General Manager once again took interest in my situation and offered me a GREAT trade in amount on my previously purchased Silverado and made another stellar deal on my second Silverado! The General Manager is named Younes, he made me feel good about my purchases and treated me fairly! I always recommend him and Autonation Chevrolet Airport! I'm terribly sorry that it's taken me over a year to write my review of my purchases, but I think it says something if a year later I'm still impressed with my purchases that I write my review now. More

Excellent Service Jacque in service is a fantastic person. He was very kind and patient with us. He went over everything in detail. Highly recommended. VERY PROFESSIONA Jacque in service is a fantastic person. He was very kind and patient with us. He went over everything in detail. Highly recommended. VERY PROFESSIONAL. More

Alex and Manny home run hitters!!!!! I honestly can't say enough about this outfit and these two guys, Alex was my sales rep and Manny brought in and drove home my financing package, whic I honestly can't say enough about this outfit and these two guys, Alex was my sales rep and Manny brought in and drove home my financing package, which by the way was 9 points under everyone else that approved me. Manny even took an extra hour to bring me up to speed on how to advance my credit score and revolving credit line. Alex worked tirelessly to source out and locate the specific vehicle to fit my needs and bank qualification criteria. Once located, the vehicle was delivered to the airport Auto Nation location within 3 hours of ordering it and WOW, perfectly as described.Not a drop of funny stuff, bait and switch or fluffed up price tag. The full tank of fuel, the car care gift kit and vehicle key presentation ceremony on their vehicle center stage spot were enough to seal the deal for every and any future automobile purchase for me anyone in my family of ten kids!!! This team is NOT a hit and run dealership, they know how to play the long play and they played it perfectly with me. Airport Auto Nation ROCKS!!!!!!!!!!!!!! Steve D Family Orlando. More

Great salesperson I had a great experience buying a vehicle for my son. No pressure from the sales person. Ahren was attentive and courteous. We went back and forth dis I had a great experience buying a vehicle for my son. No pressure from the sales person. Ahren was attentive and courteous. We went back and forth discussing the price, but in the end, he was able to approximate our budget. More

Hostile enviornment for customers (AVOID!!!) This was the WORST experience and WORST customer service I have ever encountered. Sunday, I take my Infiniti G37 hard top convertible to Autonation Ch This was the WORST experience and WORST customer service I have ever encountered. Sunday, I take my Infiniti G37 hard top convertible to Autonation Chevy Airport in order to test drive a 4Runner and have my car looked at for trade in value. I was told "The sales manager will test drive your car and drive it around the lot while we test the 4Runner." Nothing was said about testing the top. When we came back, the Sales manager, Denise, said, "I put the top down but it wouldn't go back up." We left the dealership and brought the car to Infiniti the next day to find out there was a blanket jamming the top mechanism. Essentially, Denise hadn't checked the trunk for debris and the top was now malfunctioning. Infiniti charged $160 for the diagnostics. After several phone conversations with Autonation, that went nowhere, we went to the site and had a conversation with the GM. This man, Younes Bougrine, was so awful to us. He admitted fault but states that Denise was his most valued employee. I had to ask him to lower his voice, he continually interrupted me, and he dismissed our request for Autonation to cover the diagnostic fee. There are more examples of his arrogance and pure lack of consideration for customer satisfaction that I won't even bother to type here. Again, I will state plainly, this was the MOST AWFUL experience with customer service of my life! IF you choose to give these people your money, you are making a HUGE mistake! More