AutoNation Cadillac West Palm Beach - Service Center

I came into the dealership with no appointment because I had something in my tire and I wanted to get it checked out. They took me right in without question. I was hoping I didn’t need to buy a new tire, I had something in my tire and I wanted to get it checked out. They took me right in without question. I was hoping I didn’t need to buy a new tire, I was expecting to just because it would be easy for the dealership to say I needed a new one and I would have believed it without question. Turns out, I didn’t need a new tire and it was able to be patched quickly. That you for being honest. More

Took me in when I didn’t have an appointment. Did take 3 hours but the car was in good shape when I left. Did take 3 hours but the car was in good shape when I left. More

I was well treated well at AutoNation. My service advisor was extremely kind. It was a busy day and Keilynn went out of her way to make me feel comfortable. My service advisor was extremely kind. It was a busy day and Keilynn went out of her way to make me feel comfortable. More

The service rendered to me on my Cadillac was excellent. There was no pressure to do any work beyond the work recommended for the car as to mileage and year of car. The service provider was courteous. I am There was no pressure to do any work beyond the work recommended for the car as to mileage and year of car. The service provider was courteous. I am satisfied with the relationship. More

I bought my vehicle from Autonation with warranty. Every time I go for service they claim there is something else wrong that isn’t covered. I’ve had an air filter light on since one week after I purch Every time I go for service they claim there is something else wrong that isn’t covered. I’ve had an air filter light on since one week after I purchased the truck. Autonation says they can’t fix it and it’s not factory installed but I purchased the truck from them. More

Great communication and service for my vehicle. No pressure sales for my extended warranty information. No pressure sales for my extended warranty information. More

I always get personalized and efficient service. This dealership goes above and beyond to satisfy their customers . This dealership goes above and beyond to satisfy their customers . More

Had a pleasant experience with services. Multi point inspection was done and fast courtesy service was rendered. Multi point inspection was done and fast courtesy service was rendered. More

John, Mark, and Rob did an excellent job taking care of my 3 open recall checks and power steering as well as an oil change on my Escalade. Everything was timely, they kept me posted and did the maintenanc my 3 open recall checks and power steering as well as an oil change on my Escalade. Everything was timely, they kept me posted and did the maintenance in a very professional way. Perfect. More

I do recommend the sales department, that being said, I definitely do not recommend the service department. I brought my Cadillac in for service back in December 2021 and still can’t get a call back from t definitely do not recommend the service department. I brought my Cadillac in for service back in December 2021 and still can’t get a call back from the manager, Robert about the issues I am still having with my car. I am having trouble with the Brembo brakes and a smell coming from the air conditioner, which he is aware of. A part was supposed to be ordered for the air conditioner which hasn’t happened and apparently Brembo brakes are supposed to sound like a fog horn because they are high performance brakes (this is what I was told by Jackson, my service advisor). This is my third Cadillac from AutoNation and I am very disappointed in the lack of service that I have received. A call back doesn’t take much and to listen to your customers is what service is all about. More