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AutoNation Cadillac West Palm Beach - Service Center

West Palm Beach, FL

4.4
213 Reviews

213 Reviews of AutoNation Cadillac West Palm Beach - Service Center

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May 27, 2022

2 vehicles needed service all taken care of in proper order brad service tech very helpful More

by sweetwol
Customer Service
Recommend Dealer
Yes
Employees Worked With
brad owen
May 31, 2022 -

AutoNation Cadillac West Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

May 12, 2022

I was there for a oil change etc. but it was almost 3 hours to long More

by collitj1300@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
May 15, 2022 -

AutoNation Cadillac West Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.

May 12, 2022

Very efficient method of maintaining contact with me and updates on the progress of repair. Appreciate being taken home and picked up. Very friendly staff. One suggestion. Wash car after service More

by Bergal66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tj
May 15, 2022 -

AutoNation Cadillac West Palm Beach responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2022

I have been at this dealership since I bought the car there 2017. Never has there been a problem with service and I appreciate my regular sales person. I was late on service upkeep, during covid drove More

by pbbnem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janer
May 15, 2022 -

AutoNation Cadillac West Palm Beach responded

Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

May 23, 2022 -

pbbnem responded

AutoNation Cadillac West Palm Beach May 12, 2022 pbbnem I have been at this dealership since I bought the car there 2017. Never has there been a problem with service and I appreciate my regular sales person. I was late on service upkeep, during covid drove very little. Finally, I brought the car in for service. I was there 3 hours with a big bill which I expected. My daughter noticed the fab needed a battery replacement, which I did there on the same day. Last week I went to Publix and the car would not start, needed someone to help me get the car key out of the container! For me this was a huge problem situation as I could not get the fob to open. I had to stop a stranger in Publix lot to help me get the fob open. The same day I ordered 4 new tires and they ride TERRIBLLE.

May 10, 2022

It’s always pleasant. The wait is longer than expected. My pet peeve: why are my dashboard settings always changed? You should return the. Settings to my positions. More

by Judie.drexler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
May 13, 2022 -

AutoNation Cadillac West Palm Beach responded

Hi Judie, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 09, 2022

I came into the dealership with no appointment because I had something in my tire and I wanted to get it checked out. They took me right in without question. I was hoping I didn’t need to buy a new tire, I More

by dawoodson13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
May 11, 2022 -

AutoNation Cadillac West Palm Beach responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2022

Took me in when I didn’t have an appointment. Did take 3 hours but the car was in good shape when I left. More

by Cindygarrett89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 06, 2022 -

AutoNation Cadillac West Palm Beach responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 02, 2022

I was well treated well at AutoNation. My service advisor was extremely kind. It was a busy day and Keilynn went out of her way to make me feel comfortable. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keillynn Barizonte
May 05, 2022 -

AutoNation Cadillac West Palm Beach responded

Hi Susan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 27, 2022

The service rendered to me on my Cadillac was excellent. There was no pressure to do any work beyond the work recommended for the car as to mileage and year of car. The service provider was courteous. I am More

by Joe 608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jander
Apr 30, 2022 -

AutoNation Cadillac West Palm Beach responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 12, 2022

I bought my vehicle from Autonation with warranty. Every time I go for service they claim there is something else wrong that isn’t covered. I’ve had an air filter light on since one week after I purch More

by Hsmeis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t, know
Apr 15, 2022 -

AutoNation Cadillac West Palm Beach responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.

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