AutoNation Cadillac West Palm Beach

Everything was ok car was supposed to get washed but wasn’t just vacuumed. Waiting for a part wasn’t just vacuumed. Waiting for a part More

When I bring in my car I am greeted quickly, They show me to the waiting room and in a few minutes my service advisor comes in and reviews what needs to be done. Gives me a real time frame for getting the ca to the waiting room and in a few minutes my service advisor comes in and reviews what needs to be done. Gives me a real time frame for getting the car back to me. It is usually ready early. When you pick up the car they explain what looks like it may need attention in the future. The waiting room is very clean. My service advisor Steve is always pleasant and very helpful. Great service dept. John R More

Exemplary service working under a shortage of parts - our Service Advisor, Steven Janer, kept us apprised with updates our Service Advisor, Steven Janer, kept us apprised with updates More

I took my car to AutoNation Cadillac for service and showed the Service Advisor the extended warranty. Service Advisor Keilynn Barizonte told me that the Limited Motor Vehicle warranty from Sheehan Cadi showed the Service Advisor the extended warranty. Service Advisor Keilynn Barizonte told me that the Limited Motor Vehicle warranty from Sheehan Cadillac was voided by the dealership. Later, we contacted Sheehan Cadillac and the warranty company. The warranty company told us that AutoNation never contacted them about a claim and the warranty was in effect. The Service Advisor lied. Also, they keep our car over night to detail it because the didn't have a chance to complete it the day before. When I went to pick it up, I was told it wasn't ready. So, I told them I wanted my car back. The advisor refused and said I had to pay for the detail even though it wasn't done and refused to give me my car. I paid for the detail and had to wait an hour for them to complete the detail. Terrible service, terrible communications, and liars. More

The reception and handling of my relationship was outstanding. All the contacts treated me with respect and friendlyness. outstanding. All the contacts treated me with respect and friendlyness. More

I was very pleased with the service provided for me yesterday. Robert Lanier was very professional and friendly. The work was done right and the car was finished at the promised time. yesterday. Robert Lanier was very professional and friendly. The work was done right and the car was finished at the promised time. More

He coordinated everything from my tow to keeping me up to date on problem & repair to having car returned to me date on problem & repair to having car returned to me More

Never had better service anywhere. Jackson is absolutely the BEST! Easy in, respectful, Car was cleaned and looked better leaving than arriving. Great work! Great Service! the BEST! Easy in, respectful, Car was cleaned and looked better leaving than arriving. Great work! Great Service! More

As always great service! I drove away knowing my XT5 is ready for my next road trip. ready for my next road trip. More

Don't use this Cadillac for service. My car was there for 7 weeks to fix the AC and still is not fixed. 7 weeks to fix the AC and still is not fixed. More